Digirati

Liferay as a Service

Liferay as a Service provides a fully managed Liferay environment. We size your Liferay environment according to your needs, we set it up, run it, monitor it 24x7 and proactively manage it and support you. As Liferay experts, we do the technical details so you can focus on your business.

Features

  • Dedicated and optimized for Liferay
  • Redundant clusters for high availability
  • Integration with code quality checks
  • Infrastructure independant managed hosting services
  • Automated management and customisation
  • Reliable Deployments with CI, DTAP and automation
  • Suitable for all Liferay versions and editions including Liferay DXP

Benefits

  • Scalable to start small and grow as you need
  • Reduce Total Cost Ownership
  • Support and monitoring by experts 24x7
  • Customised setup with full life-cycle performance
  • Full life-cycle service for maximum and longterm performance
  • Liferay Certified Hosting Solutions

Pricing

£1000 per licence

  • Free trial available

Service documents

G-Cloud 10

974533681956070

Digirati

Johnny Basra

0845 643 4370

johnny.basra@digirati.com

Service scope

Service scope
Service constraints The platform is developed and configured only for Liferay and planned maintenance will be agreed with the client.
System requirements
  • Liferay Community Edition
  • Liferay 6.2
  • Liferay DXP 7

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times vary depending on the severity of tickets and level of subscription.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We have adopted solutions such as Atlassian, Slack and Skype that support assistive technology users.
Onsite support Yes, at extra cost
Support levels The support levels are consumption based and can be scaled to meet the applications demands. The different levels can provide reactive support, APM monitoring, proactive tuning and dedicated engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Set up and training will be depending on the customer requirements. Documentation is available to facilitate the on-boarding process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will provide technical consultancy support to our customers to enable them to determine and plan for the transition from our service. The consultancy time required can be used from the existing support contract or additional consultancy can be requested for an additional cost. Standard support terms, including SLAs will remain in place until the end of the contract. At the end of the contract a copy of Liferay implementation specific to that customer together with relevant database extracts from the Liferay database and any file storage will be passed to the customer. We will follow our standard processes and procedures to move the customer’s implementation out of our technical support and monitoring processes. The service will be decommissioned after the subscription contract term ends with customer access disabled. We will remove and or delete the data within a reasonable period of time after the subscription ends.
End-of-contract process We will provide technical consultancy support to our customers to enable them to determine and plan for the transition from our service. The consultancy time required can be used from the existing support contract or additional consultancy can be requested for an additional cost. Standard support terms, including SLAs will remain in place until the end of the contract. At the end of the contract a copy of Liferay implementation specific to that customer together with relevant database extracts from the Liferay database and any file storage will be passed to the customer. We will follow our standard processes and procedures to move the customer’s implementation out of our technical support and monitoring processes. The service will be decommissioned after the subscription contract term ends with customer access disabled. We will remove and or delete the data within a reasonable period of time after the subscription ends.

Using the service

Using the service
Web browser interface No
API Yes
What users can and can't do using the API The Cloud API is a REST service that allows a Provider to deploy Liferay instances on his infrastructure. Using the API, one can ‘GET’ all current instances, ‘PUT’ a new instance and ‘PATCH’ it to change one of its settings and finally ‘DELETE’ the instance when you want to get rid of it.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface --

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources We have the ability to provide dedicated private environments or resources to manage the platform.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Firelay

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Backups of your data each night (CET). The retention time for these backups is 7 days. You can inspect which backups are available for your Platform by looking in the 'Backups'-section of the management dashboard.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Guaranteed Uptime and service credits will be provided if not maintained.
Approach to resilience Available on request
Outage reporting Public dashboard by logging in to the platform.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Limited access over dedicated link, enterprise or community network and its assured by independent testing of implementation,
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 1/02/2017
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 01/12/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover NA
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The platform is hosted on an ISO-27001 certified infrastructure. We keep no track of data that is on your platform except for the storage of these data in databases needed to make the solution work in the first place. For more information about how we handle your data please refer to our Terms of Service Article 17. Personal data protection and data security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach User-defined and access through a dashboard.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All inclusive support with security updates and follow ISO code of practice.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All incidents are investigated immediately if it will impact the platform.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents can be reported and showing through a dashboard.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial 15 days free trial on the cloud platform

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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