Fujitsu Services Limited

IoT Edgeware Cold Supply Chain

The service provides an Integrated, Automated and Real Time Visibility of a Cold Supply Chain; raising alerts when temperature levels approach the thresholds defined for the shipment, allowing intervention for the delivery of useable Cold Supply Chain assets. The service can also monitor light and provide GPS co-ordinates.

Features

  • Real-time asset tracking throughout the cold supply chain
  • Through life environmental history recording of cold supply assets
  • Automation of environmental recording
  • Automated alerts sent to key users should if adverse events
  • roactive and timely planning for Combat Service Support

Benefits

  • Alerting key users should environmental parameters be breached
  • Collection of accurate and comprehensive live and historic data
  • A Reduced deployed logistic footprint on Operations
  • Greater automation in the management of the Cold Supply Chain
  • Better decision support for better Cold Supply Chain Management Planning

Pricing

£100000 per unit per year

Service documents

G-Cloud 11

974503635585517

Fujitsu Services Limited

Government Frameworks Desk

07867829234

government.frameworks@uk.fujitsu.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints It is scoped to support a maximum number of assets
It is scope to support a maximum number of locations
The assets will be monitored whilst an IOT sensor is attached, however condition based alerting will only be available when the IOT sensor is in range. Condition based alerts for the period the IOT sensor was out of range will be raised once data is read from the sensor.
System requirements
  • Client System Requirements will be determined during the initial engagement
  • System Requirements will be determined prior to service commencement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As defined in the Service Definition
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels This service does not include a first line service desk function though this can be provided and costed on application.
Service is delivered with 2nd, 3rd and 4th line support. Fujitsu provide a service delivery manager as a point of contact for the service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training will be provided for users.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted and provided to the customer on removable media
End-of-contract process Equipment provided to support the service is transferred to the customer for secure disposal.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The website has been optimised for use on mobile and hand held devices.
API No
Customisation available No

Scaling

Scaling
Independence of resources This is not applicable to this Service.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Fujitsu deliver the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure on-going compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement in the maintenance of the standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported through the services web portal
Data export formats
  • CSV
  • Other
Other data export formats
  • .XLS
  • .JSON
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability offered, service credits are not covered in base charges but are negotiable.
Approach to resilience High levels of resilience is built into service - details available on request
Outage reporting Monthly availability reports

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels This can be supplied upon request.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 05/12/2015
What the ISO/IEC 27001 doesn’t cover The service is covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes 'Fujitsu deliver the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement in the maintenance of the Fujitsu standard ISMS at all levels of Fujitsu management.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Fujitsu shall monitor the service for potential threats and vulnerabilities. When new security patches are made available from a vendor, these shall be applied following the vendor described deployment approach. Patches are deployed based on the threat level and existing mitigation approaches that are in place. All appropriate security patches will be applied within 30 days of release from the vendor.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Fujitsu deliver the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure ongoing compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility and involvement in the maintenance of the standard.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Fujitsu deliver the Services using a secure ISO27001:2013 compliant support environment. This element of the service comprises - Definition, maintenance and implementation of the Fujitsu standard Information Security Management System (ISMS); Physical protection of the defined infrastructure within Fujitsu’s ISO27001:2013 accredited Data Centres; Undertaking appropriate audits and assessments to ensure on-going compliance; Implementation and enforcement of Fujitsu’s security policies and supporting processes and procedures; Prevention of unauthorized physical or logical access to the Services; Identification of threats to relevant assets and implementation of proactive controls to diminish risk probability and/or impacts; Visibility/ involvement in the maintenance of the Fujitsu standard
Incident management type Supplier-defined controls
Incident management approach Fujitsu will following existing their Security Incident Management process should a security incident be recognised or reported. Users can report security incidents by contacting Fujitsu's support team. The appointed Service Delivery Manager will provide details of Security Incidents and appropriate reporting during regular review meetings.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £100000 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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