Imagen Ltd.

Imagen Enterprise Video Platform

Manage and publish your videos, images and audio online in your own secure, branded website. Enabling public sector organisations to store, search and exploit a range of media that may be collected via cameras, smart phones, tablets or any other media collection system.


  • Public or private cloud and hybrid storage options
  • Elegant and intuitive user facing design
  • Cloud based web-interface with customisable secure access level control
  • Search, view, upload, create clips and collections over the internet
  • Download media in a large range of formats
  • Sophisticated, customisable workflow engine
  • Ability to set up a subscription video on demand service
  • User Intelligence provides an analytics dashboard within Imagen
  • Comprehensive, flexible and scalable for integration with third party systems
  • Cataloguing features allow for the archiving of media files


  • Intuitive web interfaces designed for the un-trained user
  • Rapid, relevant and accurate retrieval of media
  • Start small and grow in-line with your organisation or work-group
  • Automated ingest and distribution of media across your organisation
  • Archive and catalogue legacy media files
  • Easy collaboration between groups and teams
  • Increased efficiency in media storage drives cost reduction
  • Real-time feedback on viewership can inform future production


£15000 per instance per year

Service documents

G-Cloud 9


Imagen Ltd.

Tony Blake


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on package purchased and severity of the issue.

Support times can range from 1 hour to 2 business days.

Support open hours can range from 8 x 5 to 24/7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Sold as a yearly renewable fee alongside an Imagen Software / Imagen Capture licence, Software Support is provided in four different levels. The different levels provide varying response times and type of support, and are calculated as a percentage of an Imagen Software / Imagen Capture and Replicating Storage licences.

Support response times range from 1 hour to 2 business days.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide on-site, on-line and telephone training where requested. Our professional services department will support the customer though initial deployment into production.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide an exit strategy at the beginning of each contract. Imagen will provide full access to your material and data in an agreed format, subject to costs.
End-of-contract process Media and data extraction at the end of the contract are subject to charge. This will be negotiated at the start of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Majority of Imagen functionality remains.
Accessibility standards None or don’t know
Description of accessibility Depending on support package, our support service will be provided through support tickets, emails and phone calls. Accessibility is determined by the browser, email client and phone software clients choose to use.
Accessibility testing No interface specific testing has taken place for users with assistive technology.
What users can and can't do using the API These REST APIs provide access to the Imagen system for record and media creation and management. Where necessary, OAuth is used to provide security for those calls that require it and OAuth is also used to identify both users and applications.

The Imagen MediaControlCentre is the core service in the Imagen system for managing media. The Imagen StorageService provides a stable abstraction to the storage system that you are using.

If you want to interact with the Imagen REST API, then you must create an Imagen application using the Developer section of ImagenWeb.

Creating an application generates a unique API key and secret for your application. The API key and, in some cases, the user’s access token obtained via OAuth 2.0 will be used to authenticate the application's HTTP requests to the Imagen REST API.

Each new Imagen application is given a list of scopes that define which REST resources it can use. An Imagen administrator can modify the default scope for an application.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation The Imagen platform can be customised in many ways, from background media workflows, customised database schema, user access groups and permissions, through to front-end web design.

Customisations can be made by allocated administrators of the service whether through a browser or a client application.


Independence of resources Each system is discrete and not shared.


Service usage metrics Yes
Metrics types Analytics via Google
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Certification with ISO-27001 /2013 standards.
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach By request, we can provide data exports in a number of common formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • MySQL
  • XML
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability based on chosen cloud provider's SLAs. Currently, the use of Microsoft Azure and AWS provide 99% + availability.
Approach to resilience Chosen cloud providers, including Microsoft Azure and Amazon Web Services, provide resilience as certified by ISO 22301 / 2012.
Outage reporting There are no specific outage reports built into the service.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels As part of the setup and configuration process for an Imagen system, administrators will create certain user groups which grant users within them certain access permissions or restrictions. For example, this might prevent some users from being able to make any changes at all to the platform but they can search and stream records. In another example, some users might be able to download content but only in SD with a watermarked burned over the top. It's all very customisable and can be configured in the 'backend' of the product. This can feed into an organisation's intranet if required.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 JAZ ANZ under IAF agreement.
ISO/IEC 27001 accreditation date February 2016
What the ISO/IEC 27001 doesn’t cover Corporate data processed for management information.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001/2013 certification includes:

Leadership engagement
Risk assessment & risk treatment methodology
Communications, Training & Awareness & Documentation
Risk treatment
Monitoring & measurement of controls & policy adoption auditing
Internal audit
Management reviews & adoption of improvements
Policy creation & review
Internal organisation roles & responsibilities
Mobile device & teleworking
Human resources
Assets management and acceptable use of assets
Information classification
Media handling
Access control
Physical and environmental

Operations security policy to include:
Change management
Capacity management
Separation of development, testing and operational environments
Controls against malware
Information backup
Event logging
Clock synchronisation
Controls for operational software
Technical vulnerability management

Communications security policy to include:
Network security management
Information transfer

Systems acquisition, development & maintenance
Incident management
Business continuity

The designated risk owner for Information Security is the Chief Operating Officer (COO). The responsible process owner is the Information Security Risk & Compliance Manager (ISRCM) reporting to the COO.

ISRCM is responsible for:
Policy development with final approval from the COO
Conducting information security risk assessments
Information security communications and awareness
Developing and maintaining an internal audit plan
Conducting internal audits
Conducting management reviews
Proposal and management of identified improvements

This process ensures that policies are followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In accordance with our ISO27001 management system.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is considered and managed via contract and our Supplier policy, which targets Tier 1 suppliers and includes consideration of supplier’s adoption and certification to ISO compliant standards and data agreements conforming to legal and regulatory compliance. These include the adoption of the following standards ISO27001, ISO20018, ISO22301, EU:US Data Privacy Shield.

Risk are assessed, documented & managed via our own internal ISO27001/2013 & ISO9001/2008 management systems and supplier agreements. The ISRCM is responsible for security reviews and identification of potential risks from subscription to ICO, IS security (google alerts), Cyber Security Forums news feeds, meetings & seminars.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Conducting risk assessments as part of the ISO27001 management system allowed us to identify controls related to the biggest areas of risk. Proactive monitoring enables us to identify & reduce to a minimum the number of staff with access to high-risk data assets in scope of the ISMS. Monitoring & measurement audits identify potential compromises, which are reported to management via email/telephone and rectified. Access controls & acceptable use of assets policies set out requirements and incidents are responded to according to the following:
Internal incident related to confidentiality: immediate.
External incident related to availability: In accordance with contractual SLA’s.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Imagen support desk manages incidents of all types; major incidents are escalated to senior management. All incidents are recorded in a dedicated incident response platforms and allocated a resource to manage the incident. The support desk is manned 24 x 7 with access available to all customers. Reporting is via telephone, email of direct access to record incidents in the incident management platform. The ISO27001 management system has a detailed document which is audited on a regular basis.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £15000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Not included:

- Media workflows
- Web design
- User payment subscriptions
- Media and user analytics
- User group permissions
- More...

New Imagen v5 features
- Batch media upload and edits
- Transactional payments
- Search and filter improvements
- Annotation imports
- Faster content delivery
Link to free trial


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