Rocktime Ltd

HMO Licensing Application Process Automation - verso™ software

Rocktime's verso™ HMO property licensing software provides unparalleled provision of automated HMO property licensing. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes. Powering 30+ local government licensing schemes, verso™ is the marketing leading option for HMO licensing.


  • Automated online applications
  • Payment platform, postcode lookup and companies house integration
  • Suitable for Mandatory, Selective, Additional and Voluntary Licensing schemes
  • Data validation on multi-user workflow functions
  • Staggered application process with save and resume functions
  • Fully configurable question and workflow process
  • Integration with CRM, EDRMS and legacy software
  • Automated representation management, and document production
  • Management reports function
  • On screen help system for applicants


  • Reduce incomplete or incorrect applications
  • full automation of the application process
  • Free up officer time to focus on prevention and enforcement
  • Multi user dashboard access with workload and workflow management
  • Rapid deployment
  • Compliant with CESG Architectural Pattern No. 10
  • Hemmings Vs Westminster compliant payment process
  • Address validation via UPRN to prevent incorrect scheme applications
  • Fully configurable branding and style
  • Browser based front end and control panel for mobile access


£5000 to £14000 per instance

Service documents


G-Cloud 11

Service ID

9 7 3 4 1 0 6 2 2 9 2 5 6 9 4


Rocktime Ltd

Alex McCreath

01202 678777

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Verso can be fully integrated with most legacy software. Common integrators include Idox Uniform, Northgate M3 and Civiva Flair.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints
System requirements
  • API for integration with legacy software (optional)
  • Gazetteer / LLPG (via address base) for UPRN lookup
  • Payment Gateway platform with developer access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times for each support issue raised during normal working hours are as follows:
• Priority Level 1: Within 36 hours
• Priority Level 2: Within 50 hours
• Priority Level 3: Within 1 Week
• Priority Level 4: Updates applied every 6 months (unless critical)
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
The support types are prioritised according to potential business impact and are identified as follows:

Priority Level 1
• Critical bug fixes (errors that prevent the site from functioning)
• Ecommerce (errors that prevent the site from functioning)
• Payment platform (errors that prevent the site from functioning)
• Server Diagnosis (if on Rocktime Hosting)

Priority Level 2
• Minor Bug fixes
• Validation issues
• JavaScript issues

Priority Level 3
• Simple text changes (for static content)
• Graphical amendments (for static content)
• Minor usability changes
• Simple programming changes
• Browser compatibility issues (for static content) for past and / or future browsers
• Minor layup alterations (for static content)

Priority Level 4
• Core updates
• Module updates (core and control panel)
• Security updates

Each support issue will have a ‘ticket’ raised and the appropriate resolution/work will be scheduled within our standard work schedule and communicated to the client.

Our response times for support issues raised during normal working hours are as follows:

• Priority Level 1: Within 36 hours
• Priority Level 2: Within 50 hours
• Priority Level 3: Within 1 Week
• Priority Level 4: Updates applied every 6 months (unless critical)
Support available to third parties

Onboarding and offboarding

Getting started
Rocktimes mantra is to build partnerships with our clients to ensure the best possible outcomes. This involves scoping and stakeholder workgroups at the onset and regular account and project management meetings with the client during the delivery process.

Full training is supplied onsite on a one-to-one or one-to-many basis, ongoing training support is via telephone or screen share facilities.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is held in a SQL database or if integrated, within the users systems. all data will be extracted by Rocktime and sent to the user in their prefered format at the end of the contract.
End-of-contract process
Rocktime have a documented process for onboarding and offboarding clients using verso. this includes extracting client data from verso and ensuring all API links are closed.

Any developer time required for this process will be quoted for depending on the client configuration.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Verso uses a fluid design, all content will be displayed on mobile, tablet and desktop variants.
Service interface
Description of service interface
Full officer dashboard functions to manage all aspects of the software and the licensing process
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Fully tested against a range of desktop, mobile and tablet based devices using Windows, IOS and Android operating systems
Customisation available
Description of customisation
During the initial configuration process the software will be customised for:

Questioning process
Workflow & Business logic
Application workload management
User groups & Access (User Admin Editable)


Independence of resources
Each client will have their own iteration of the system


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via API or .CSV
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Updates will be carried out on request by the client according to the following summary of services:

Option 1:
Telephone and email support service during standard working hours and evenings
Email support service during evenings
Site Monitoring
Response Times
Priority Level 1
Within 24 hours
Priority Level 2
Within 50 hours

Option 2:
Telephone and email support service during standard working hours
Email support service during evenings
Site Monitoring (tests every 5 mins)
Response Times
Priority Level 1
Within 18 hours
Priority Level 2
Within 50 hours
Option 3:
Telephone and email support service during standard working hours
Email support service during evenings and weekends
Site Monitoring
Response Times
Priority Level 1
Within 12 hours 24/7
Priority Level 2
Within 40 hours

Option 4 - Critical:
Telephone and email support service during standard working hours
Email support service during evenings and weekends
Site Monitoring
Response Times
Priority Level 1
Within 4 hours 24/7
Priority Level 2
Within 24 hours

Note: These are response times for incident notification; they are not times for incident resolution.
Approach to resilience
Information available on request.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Verso's control panel utilises role based permissions, so staff and admin user functionality is defined by the users individual login permissions.

Support functions are limited to named persons within the organisations who will either email or provide authentication when using telephone support
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
The British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
CESG Architectural Pattern No. 10

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our systems and services are compliant with ISO:27001 (2013)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Verso has has a release cycle for upgrades and changes, the implementation of which is managed under ISO:9001 (2015) & ISO:27001 (2013)
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In accordance with ISO:27001 (2015) Rocktimes approach for managing vulnerabilities is as follows

Timely identification of vulnerabilities - The sooner we discover a vulnerability, the more time we will have to correct it, or at least to warn the clients about the situation, decreasing the opportunity window a potential attacker may have.

Assessment of Rocktimes exposure to a vulnerability. - Rocktime will risk assess to identify and prioritise those vulnerabilities that are more critical to our own or our clients assets and business.

Proper measures considering the associated risks - plan actions and allocate resources to deal with risks accordingly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Rocktime conforms to ISO 27001 (2015) requirements for logging and monitoring.

This includes Event Logging, Protection of log information, Administrator and operator logs and clock synchronization.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Rocktime conforms to ISO 27001 incident management clauses that include:

5.1 — Leadership and commitment
7.2 — Competency
5.3 — Organizational roles, responsibilities and authorities
A.16.1.1 — Responsibilities and procedures
A.16.1.4 — Assessment of and decision on information security events
A.16.1.5 — Response to information security incidents
A.16.1.6 — Learning from information security incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£5000 to £14000 per instance
Discount for educational organisations
Free trial available

Service documents

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