Dedicated Infrastructure as a Service for VMware based workloads.
- Dedicated Cloud based in UK data centres compatible with vSphere.
- Choose where your apps live and have full management control.
- Connectivity; includes Direct Connect, vCloud Connector, and Offline Data Transfer.
- Manage with “single pane of glass” portal with vSphere plug-in.
- Networks can be set to your existing data centre settings.
- Enjoy scalable public cloud infrastructure-as-a-service built on vSphere.
- Get physically isolated cloud compute, storage, and networking.
- Run your applications onsite, offsite or in any combination.
- High availability and load balancing included at no cost.
- Dedicated cloud means no "noisy neighbour" effect.
- Software licensing control and predictable costs.
£6316 per unit per month
- Education pricing available
Software Box Limited (SBL)
|Service constraints||VCloud Air is vSphere based. If it will run in vSphere it will run in vCloud air. But, Customers have different requirements. VMware suggests reading the publicly available service description to verify that the service meets the customer's requirements.|
|System requirements||Standard and updated Web Browser.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Critical 30 minutes or less, Major 4 business hours, Minor 8 business hours, Cosmetic 12 business hours.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Not applicable.|
|Web chat accessibility testing||Not applicable.|
|Onsite support||Onsite support|
|Support levels||We provide a client account manager and a cloud architect.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Most Customers in our Dedicated Cloud will have an on-boarding call with a VMware customer support engineers to walk them through the platform and help get them started.|
|End-of-contract data extraction||They can utilise VMware tools to move their workloads/VMs out of vCloud Air.|
|End-of-contract process||Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilise the same tools used to move Data on to vCA to move off.|
Using the service
|Web browser interface||Yes|
|Using the web interface||The vCloud Air web console is the primary portal for access, consumption, and management of cloud resources purchased from VMware, including virtual data center management, configuration of network services, and virtual machine instance lifecycle management. The console also provides single sign-on access to the vCloud Director portal. In vCloud Director, administrators can perform advanced management of virtual data centers, and end users can perform advanced management of virtual machines.|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||Not applicable.|
|Web interface accessibility testing||Not applicable.|
|What users can and can't do using the API||VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air.|
|API automation tools||
|API documentation formats|
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||Customers would have access to all published and documented APIs through a command prompt.|
|Independence of resources||In the vCA Dedicated Cloud offering the hardware itself is dedicated to the customer. There is no sharing of server hardware.|
|Infrastructure or application metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||VMware|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Other|
|Other data at rest protection approach||Other encryption, assured by Service provider assertion.|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||VCloud Air can provide VM level backups.|
VCloud air data recovery service offers users: • Backup policy affinity controls per Virtual Data
Center (VDC) or per vApp
• Configure Daily standard Backups (24-hour) Recovery Point Objective (RPO)
• Configure Virtual machine (image-level) Restore Granularity
• Configure Custom backup window scheduling
• Configurable data retention
• Configure On-demand backups
• Configure Synthetic-full backup images
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||Legacy SSL and TLS (under version 1.2)|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||99.95%, assured by Service provider assertion.|
|Approach to resilience||VMware uses well-established data centre providers to host their workloads. Each data centre is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.|
|Outage reporting||Customers will be notified via Email of any service outages.|
Identity and authentication
|Access restrictions in management interfaces and support channels||VMware manages role-based access to resources for the vCloud Air service. Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||Directly from any device which may also be used for normal business (for example web browsing or viewing external email)|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Schellman|
|ISO/IEC 27001 accreditation date||15/03/2017|
|What the ISO/IEC 27001 doesn’t cover||Global certification.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
VMware security policies are documented and available to employees on an internal
web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.
VMware utilises a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.
On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Changes to systems and infrastructure follow a standardised change management methodology. Changes are categorised according to internal and external priorities.
Key stakeholders perform an impact assessment that catalogues the level of effort needed to complete requested changes and functionality.
Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||VCloud Air's management layer system security patches are evaluated upon release. The vCloud Air patch time frames are in-line with industry standards. Patches are reviewed and tested prior to production deployment. Patches for remediation of critical vulnerabilities are applied within 30 days, with additional mitigation as necessary.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
VMware has a Security Operations Center and Network Operations Center that are staffed 24x7 and alerted on security anomalies in the vCloud Air environment. This responsibility to detect intrusions ends where customers have control, permission, or access to modify any aspect of the service offering. The customer is responsible for the security of the networks over which they have administrative level control. VMware recommends standard best practices for customers securing their environments including, but not limited to the following:
• Maintaining effective firewall rules
• Exposing communication ports that are only necessary to conduct business
• Locking down promiscuous access
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
The incident response process complies with industry standards for legally admissible chain-of-custody and forensic data collection management processes and controls. Response standards, procedures, and methods are implemented based on the severity level of an incident.
If VMware determines that unauthorised access to VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law.
VMware will also notify customers of a suspected breach of the vCloud Air infrastructure, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||VMware|
|How shared infrastructure is kept separate||Based on vSphere industry leading technology it has the capability to isolate customers data from each other at all times with the compute platform also isolated from each customer.|
|Price||£6316 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|