Software Box Limited (SBL)

SBL vCloud Air Dedicated Cloud

Dedicated Infrastructure as a Service for VMware based workloads.


  • Dedicated Cloud based in UK data centres compatible with vSphere.
  • Choose where your apps live and have full management control.
  • Connectivity; includes Direct Connect, vCloud Connector, and Offline Data Transfer.
  • Manage with “single pane of glass” portal with vSphere plug-in.
  • Networks can be set to your existing data centre settings.


  • Enjoy scalable public cloud infrastructure-as-a-service built on vSphere.
  • Get physically isolated cloud compute, storage, and networking.
  • Run your applications onsite, offsite or in any combination.
  • High availability and load balancing included at no cost.
  • Dedicated cloud means no "noisy neighbour" effect.
  • Software licensing control and predictable costs.


£6316 per unit per month

  • Education pricing available

Service documents

G-Cloud 9


Software Box Limited (SBL)

Benjamin Jackson

01347 812100

Service scope

Service scope
Service constraints VCloud Air is vSphere based. If it will run in vSphere it will run in vCloud air. But, Customers have different requirements. VMware suggests reading the publicly available service description to verify that the service meets the customer's requirements.
System requirements Standard and updated Web Browser.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical 30 minutes or less, Major 4 business hours, Minor 8 business hours, Cosmetic 12 business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Not applicable.
Web chat accessibility testing Not applicable.
Onsite support Onsite support
Support levels We provide a client account manager and a cloud architect.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Most Customers in our Dedicated Cloud will have an on-boarding call with a VMware customer support engineers to walk them through the platform and help get them started.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can utilise VMware tools to move their workloads/VMs out of vCloud Air.
End-of-contract process Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilise the same tools used to move Data on to vCA to move off.

Using the service

Using the service
Web browser interface Yes
Using the web interface The vCloud Air web console is the primary portal for access, consumption, and management of cloud resources purchased from VMware, including virtual data center management, configuration of network services, and virtual machine instance lifecycle management. The console also provides single sign-on access to the vCloud Director portal. In vCloud Director, administrators can perform advanced management of virtual data centers, and end users can perform advanced management of virtual machines.
Web interface accessibility standard None or don’t know
How the web interface is accessible Not applicable.
Web interface accessibility testing Not applicable.
What users can and can't do using the API VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers would have access to all published and documented APIs through a command prompt.


Scaling available Yes
Scaling type Manual
Independence of resources In the vCA Dedicated Cloud offering the hardware itself is dedicated to the customer. There is no sharing of server hardware.
Usage notifications Yes
Usage reporting Other


Infrastructure or application metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold VMware

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Other encryption, assured by Service provider assertion.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up VCloud Air can provide VM level backups.
Backup controls VCloud air data recovery service offers users: • Backup policy affinity controls per Virtual Data
Center (VDC) or per vApp
• Configure Daily standard Backups (24-hour) Recovery Point Objective (RPO)
• Configure Virtual machine (image-level) Restore Granularity
Objective (RGO)
• Configure Custom backup window scheduling
• Configurable data retention
• Configure On-demand backups
• Configure Synthetic-full backup images
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%, assured by Service provider assertion.
Approach to resilience VMware uses well-established data centre providers to host their workloads. Each data centre is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.
Outage reporting Customers will be notified via Email of any service outages.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels VMware manages role-based access to resources for the vCloud Air service. Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman
ISO/IEC 27001 accreditation date 15/03/2017
What the ISO/IEC 27001 doesn’t cover Global certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 1 (SSAE16/ISAE 3402)
  • SOC 2 & 3
  • Cloud Security Alliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes VMware security policies are documented and available to employees on an internal
web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.
VMware utilises a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.
On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to systems and infrastructure follow a standardised change management methodology. Changes are categorised according to internal and external priorities.
Key stakeholders perform an impact assessment that catalogues the level of effort needed to complete requested changes and functionality.

Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach VCloud Air's management layer system security patches are evaluated upon release. The vCloud Air patch time frames are in-line with industry standards. Patches are reviewed and tested prior to production deployment. Patches for remediation of critical vulnerabilities are applied within 30 days, with additional mitigation as necessary.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach VMware has a Security Operations Center and Network Operations Center that are staffed 24x7 and alerted on security anomalies in the vCloud Air environment. This responsibility to detect intrusions ends where customers have control, permission, or access to modify any aspect of the service offering. The customer is responsible for the security of the networks over which they have administrative level control. VMware recommends standard best practices for customers securing their environments including, but not limited to the following:
• Maintaining effective firewall rules
• Exposing communication ports that are only necessary to conduct business
• Locking down promiscuous access
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The incident response process complies with industry standards for legally admissible chain-of-custody and forensic data collection management processes and controls. Response standards, procedures, and methods are implemented based on the severity level of an incident.
If VMware determines that unauthorised access to VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law.
VMware will also notify customers of a suspected breach of the vCloud Air infrastructure, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Based on vSphere industry leading technology it has the capability to isolate customers data from each other at all times with the compute platform also isolated from each customer.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £6316 per unit per month
Discount for educational organisations Yes
Free trial available No


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