Azimap GIS Cloud Software
Azimap is a secure cloud hosted geographic information system (GIS) that connects maps, apps and data to people for decision marking and citizen engagement. Available as a SaaS or on premises instance Azimap makes GIS accessible and promotes sharing of maps from a desktop or device. On-boarding and consultancy provided.
- National address and gazetteer support (LLPG and AddressBase)
- Cloud solution that can be hosted locally
- Ensures INSPIRE compliance by storing metadata in a common way
- Intuitive interface to support task completion
- Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
- GIS tools for both the power and novice gazetteer
- Routing, DriveTime Analysis, measuring and polygon split tools available
- Single logon via active directory authentication
- Knowledge base, training and on-boarding support available
- Dedicated project delivery and client management support team
- Secure GIS hosted in a cloud or on-premise instance
- Promote collaborative team work throughout your organisation
- Centralised spatial data repository
- Cost Control, via the need for reoccurring user licenses
- Integrates with existing databases
- Customised address base search and active directory integration
- Accessible on desktop, mobile or tablet device
- Efficient dissemination of data for citizen engagement
- Documented APIs for easy integration and customisation
- Documented product roadmap
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Azimap can be used along side alternative desktop or online GIS solutions to support the analysis, publishing and sharing of information. It can also be considered as a platform for developing new spatial applications.|
|Cloud deployment model||Private cloud|
|Service constraints||Not applicable|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times are based on what has been agreed within a clients SLA. Response times are based on severity and impact on the production environment.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Technical support will be available from 8:00am to 6:00pm Monday to Friday. Out of hours support is available based on client requirements.
The following levels of service is available
Level 1: Response time 1 hour e.g. system unavailable
Level 2: Response time 3 - 4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps
Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data
|Support available to third parties||Yes|
Onboarding and offboarding
To help customers get started we offer the following a onboarding support:
- onsite training
- virtual training
- online user guides
- online videos
- direct access to client support team
- dedicated account management
|End-of-contract data extraction||After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their my account area.|
|End-of-contract process||At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Azimap is a mobile responsive GIS and is accessible on mobile, tablet and desktop.|
|What users can and can't do using the API||
REST API and supplementary documentation is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser postmessage protocol.
Example functionality can be zoom to location. Most map functionality can be controlled using the API.
|API documentation formats||
|API sandbox or test environment||No|
|Description of customisation||Administrators can customise map features and data visualisations.|
|Independence of resources||A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO compliant.|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
To export data, the user needs to navigate to the layer portal.
To export data, select the checkbox next to the layer you want to export. Upon selecting the checkbox the editor will enable the Export Button.
Upon selecting Export, a window will be prompted to choose the type of layer they are exporting, data store and export output file type. Upon defining the preferences select OK and click on the link and your file will be downloaded in a zipped folder.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Access to technical support engineers is available Monday - Friday by telephone between 08:00 - 18:00. Customers can also raise issues via the online support desk which provides out of hours support.
Incidents are classified into one of the following categories -
* Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused.
Response Time: 2 hours Resolution Time: 24 hours
* Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience.
Response Time: 5 hours Resolution Time: 3 days
* Level 3: Where a fault occurs such that a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience.
Response Time: 1 day Resolution Time: 5 days
* Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position.
Response Time: 3 days Resolution Time: 10 days
Refunds are made via a direct repayment.
|Approach to resilience||Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Cianad's premises.|
|Outage reporting||If an outage occurs an email alert is scheduled, messages are sent via our social media channels and a holding page is put in place.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||System implements role based access and so certain levels of user only have access to specific areas of the application.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Although not accredited we align our security governance to ISO:27001 .|
|Information security policies and processes||
Managing Director, is responsible for the implantation of the security policy and processes.
Software Developer Manager, is responsible for conducting internal security audits and reports to the Managing Director.
Audits are conducted quarterly.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Changes are logged and managed within JIRA our project management tool.
A change control board meets weekly to assess and schedule approved change requests.
The change control board will assess potential security impacts as part of this process.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
We monitor the industry for potential threats and we take appropriate measures to mitigate the risks.
We ensure all operating system security patches are installed regularly.
We use a number of online software resources to generate vulnerability reports against our software.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs.
We work with our service provider to identify any compromises and will inform clients of any potential breaches.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users can report incidents via telephone, email or via our online helpdesk.
A predefined process for major incidents involves switching on our failover servers and redirected all traffic to the failover.
Our backup strategy already ensures that failover is relatively up to date with current data.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£15000 to £60000 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.|
|Link to free trial||Www.azimap.com|