CGI

CGI - Public Sector Cloud

The CGI Infrastructure Services portfolio provides scalable hybrid cloud platforms; Incorporating Enterprise, Public Sector and Public cloud services to support your scalability and security needs. The CGI Public Sector Cloud use the CGI Cloud Platform to leverage Amazon Web Services (AWS), Google Cloud Platform, VMware vCloud Air and Microsoft Azure

Features

  • Monthly utility platform with aggregated hourly billing based on useage.
  • A Single Point of Contact
  • PSN Internet and Dedicated Connectivity Options
  • A variety of service options to suit clients’ needs
  • All VMs managed from UK sovereign datacentres by onshore teams
  • SLA's offers infrastructure up to 99.95% availability
  • All services backed up by CGI’s UK 5* Service Desk
  • 24x7x365 monitoring of systems with real-time alerting
  • Adherence to governance, regulation, compliance
  • Granularity of options to match cloud utility environment types

Benefits

  • Enhanced security provision through greater visibility
  • 24x7x365 monitoring of systems with real-time alerting
  • Adherence of governance, regulation, compliance
  • Greater choice of options to suit workload & environment types
  • Hourly based consumption pricing, reported and charged monthly
  • Greater agility and automation
  • Onshore support
  • A range of options from private and public cloud

Service scope

Service scope
Service constraints None
System requirements
  • Requires min. 10 Mbps standard networking
  • (includes reserved bandwidth)
  • X86 operating system and application (non x86 options available)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times CGI hold a 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible In Proof of concept stage - accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Proof of concept stage
Onsite support Yes, at extra cost
Support levels Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is open 24x7x365 and is manned by 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed). New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud

For all customers provide documentation for using the CGI IaaS. In addition to the detailed documentation, CGI can run individual and group training sessions for using these clouds. The sessions are either delivered via WebEx or face-to-face.

Should an organisation require additional support as part of the on-boarding process, such as project management, detailed technical design, etc, then CGI might need to charge for this. This will either be charged as time and materials (T&M) or as a pre-agreed flat service fee.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can export their servers to a OVF format and download to their local machines. Where necessary CGI Service Desk can provide solutions for large or complicated migrations away from CGI.
End-of-contract process A client specific project will be initiated in order to ensure all data, communication lines, trusts and certificates are correctly managed. This will be scheduled in agreement between the client and CGI

Using the service

Using the service
Web browser interface Yes
Using the web interface CGI have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource. CGI also offer access to the iTSM system for raising and monitoring Incidents and Change requests.
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing CGI are undertaking a proof of concept with assistive technology although the vCloud Director Portal provided for customers to access the environment has undergone rigorous assistive technology testing from VMware. Therefore the CGI IaaS is able to support users with disabilities and special requirements.
API Yes
What users can and can't do using the API All actions that you can perform by the GUI can be achieved via API.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Ernest
  • Powershell
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface All actions that you can perform by the GUI can be achieved via the CLI

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources All customers pay for reserved bandwidth. CGI monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Availability
  • Running Services
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Backups can be taken of server states and data repositories
Backup controls Backups are configured to the customers requirements
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability CGI offer a 99.99% availability SLA on all components up to the OS.
Approach to resilience All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability CGI use VMware’s HA failover for redundancy.
Outage reporting All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the CGI operations bridge using our enterprise management toolset. This team then informs the appropriate technical resolver teams to affect a fix whilst also informing key contacts for escalation in the case of a P1.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Other
Other user authentication 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
Access restrictions in management interfaces and support channels Only authorised contacts are granted access rights to CGI allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at CGI will need to be pre-approved by a known individual in writing.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Description of management access authentication 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AFNOR UK Ltd (UKAS Registration No.022)
ISO/IEC 27001 accreditation date 08/06/2016
What the ISO/IEC 27001 doesn’t cover Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing services including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001-2013, PCI-DSS 3.2, Cyber Essentials, PSN & OFFICIAL
Information security policies and processes All ISO 27001:2013 controls and associated policies are in place except A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development. CGI also adhere to the additional requirements set-out within PCI-DSS v 3.2 and have additional supporting processes in place to ensure continuation of compliance for these services, such as cardholder data scanning, enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. CGI also comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.

CGI operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations , as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is performed for all changes at CGI. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach CGI run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by CGI security standards. This conforms to the PCI-DSS standard.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach CGI have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach CGI operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate The CGI cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall contexts. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres CGI has been registered for the code of conduct since 2015 with 2 data centres in South Wales at Bridgend.

Pricing

Pricing
Price £129.01 per virtual machine per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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