Netpremacy Limited

Datto Backupify Cloud to Cloud Backup Service

Backupify protects your most important cloud data through secure, automatic, daily backup. You’ll be able to easily search and restore files with advanced administrative features, safeguarding your business from data loss caused by user errors, malicious deletions, hackers, and app errors. G Suite, Office 365, Salesforce, Social Media

Features

  • GMail, Drive, Calendar, Contacts, and Sites data backed up 3x/day
  • Office 365 data backed up 3x/day
  • Social Media - Corporate Facebook/Twitter pages backed up 3x/day
  • SOC 2 Type II audited
  • HIPAA compliant
  • Built-in data encryption
  • Data controls and monitoring
  • Audit logs, uptime and availability SLAs, and export capabilities
  • Advanced internal controls
  • Regular vulnerability management and testing

Benefits

  • Cloud to cloud backup service for all your critical data
  • Individual file location and restore
  • Account restore
  • Service restore
  • Backup leavers and contractors independently of G Suite
  • Set your own backup data retention period

Pricing

£24 per user per year

  • Education pricing available

Service documents

G-Cloud 9

970783175260195

Netpremacy Limited

Andrew Eden

0113 366 2008

aeden@netpremacy.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Please note this is not an eCompliance solution, backups are available up to a maximum of 3 times per day, this is not the same as G Suite Vault which is part of the G Suite Business license
System requirements A modern web browser is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are in accordance with the published terms of service for this entry.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Datto provides a single level of support for Backupify in line with other enterprise service providers, the terms of support can be found in the Service Terms and Conditions response. The cost of the support service is included in the cost of the annual license.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding services are covered by the Netpremacy technical services offerings which are described under the optional Cloud Support services listings. Netpremacy provides online/remote technical training and support for customers purchasing Datto alongside their G Suite licenses from Netpremacy.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction If your organisation decides to leave Datto Backupify, your administrators can take their G Suite backup data with them. They can request specific account exports and entire domain exports from Datto should this be required. As an alternative, customers can restore archived accounts and backup via G Suite to an alternative back up service should they wish.
End-of-contract process Access to the Datto Backupify service instance will be terminated and data will be removed from the Datto systems within 60 business days of termination of the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing We've developed active partnerships with advocacy groups and people with disabilities for their input and feedback. Our Accessibility team is a diverse group of people who serve as accessibility consultants within Datto and develop the accessibility frameworks that product teams build upon. We hope to have a positive impact on the current state of accessibility on the web, and to continue to serve all of our users.
API Yes
What users can and can't do using the API The G Suite API makes it easy for Enterprise customers to manage their Backupify account. Currently, the API facilitates user management within your Backupify account.

In addition Datto provides a RESTful API which allows administrators of the service to pull additional statistics from Backupify such as number of exports created in the last 30 days and so on.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Datto is powered by a massively scaleable infrastructure which already services millions of users cloud based data. The addition of any practicable number of users has a very low impact.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Datto Backupify

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Customers export their data from Datto by selecting the files, users or services they want to restore and selecting the option to restore the file.
Data export formats
  • CSV
  • Other
Other data export formats MBOX
Data import formats Other
Other data import formats G Suite via APIs

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractually Datto's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Datto's services.
Outage reporting Datto provides customer alerts via emails to customers and resellers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date 15/05/2015
What the ISO/IEC 27001 doesn’t cover Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/01/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 2
  • SOC 3
  • HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our customers and regulators expect independent verification of security, privacy and compliance controls. Datto undergoes independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Datto Backupify infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the update being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Datto can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Datto administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type Undisclosed
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Datto's technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Datto’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £24 per user per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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