Exchange Communications Installations Ltd

Exchange Communications Cloud Consultancy and Professional Services

Exchange Communications Cloud Consultancy and Professional Services is focused on fully understanding the needs of our clients, providing quality Cloud solutions and building long term partnerships.

Features

  • In-depth customer support
  • Strong system foundations
  • Extensive product and service range
  • Avaya Excellence across numerous technologies
  • ISO 9001 Quality Standard
  • Investors In People for over 18 years

Benefits

  • Improved capacity planning
  • Constant proactive analysis
  • Shared risks and responsibilities
  • Rapid deployment of new technologies
  • Single escalation procedure

Pricing

£450 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 7 0 4 7 5 7 4 6 1 2 4 9 2 4

Contact

Exchange Communications Installations Ltd

David Morse

0141 776 8859

bids@exchangecommunications.co.uk

Planning

Planning service
Yes
How the planning service works
From initial consultancy to implementation and beyond, Exchange Communications can provide businesses with the full spectrum of cloud services, all with comprehensive, ongoing support.
Our strategic partnership agreements with market leaders, such as Avaya and BT, mean our customers can access an extensive portfolio of leading-edge cloud telephony services. We are able to consult, advise, design, build, install and support your entire ICT operation, providing a complete turnkey solution.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Exchange Communications BT Cloud IP Telephony
  • Exchange Communications Call Centre with BT Cloud IP Telephony
  • Exchange Communications SIP Trunks
  • Exchange Communications MPLS IP VPN

Training

Training service provided
Yes
How the training service works
As part of any implementation we are able to create a training plan to ensure all relevant users/administrators/supervisors receive adequate training in the desired product based on their specific roles. These training sessions are usually held at the customer site prior to the go-live date although all details are pre-agreed with the client in advance.
Training is tied to specific services
Yes
Services the training service works with
  • Exchange Communications BT Cloud IP Telephony
  • Exchange Communications Call Centre with BT Cloud IP Telephony

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Exchange Communications has worked on many projects and assisted many clients in migrating to the cloud and between cloud services. We use our excellent communication skills in order to ensure the client receives the service expected. As a telephone services provider we need to be flexible with regard our lead times and installation plans so our normal mode of operation is to react very quickly to customer requests. We fully co-operate with any existing providers during the transitional and handover period. It is always our intention to co-operate during the setting up period of the new contract, to ensure there would be no disruption to routine operational requirements.
We would, upon receipt of being accepted as the chosen vendor, immediately engage with the dedicated contacts of your existing suppliers to prepare a scheduled plan to ensure a smooth transition of services, which would suit both parties. During this phase we advise the client of the lead time to gather the necessary information.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Exchange Communications BT Cloud IP Telephony
  • Exchange Communications Call Centre with BT Cloud IP Telephony
  • Exchange Communications SIP Trunks
  • Exchange Communications MPLS IP VPN

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Testing is carried out upon completion of an installation in accordance with a pre-agreed Testing plan. Upon successful completion of all tests an Installation Record form is presented to the client for sign off and acceptance. For all installations a rollback plan is identified, primarily based on not removing any existing phone system in case of major problems. When it is agreed with the client’s staff that the new phone system is performing as expected then old and obsolete equipment will be removed and decommissioned. Depending on the size of the site “Go Live” transitions normally commence after 5pm when most office staff have finished for the day, or during the less busy lunchtime to minimise disruption.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We acknowledge receipt within 1 working hour and all questions are responded to within 4 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
None

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450 per person per day
Discount for educational organisations
No

Service documents

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