IT Lab Limited

Multi-sourcing and Procurement Strategy and Consultancy

IT Lab’s multi-sourcing and procurement consulting services will provide advice, leadership, guidance and delivery support to assist you with moving to new models and procurement approaches. The depth and breadth of our capabilities enables us to support the design, procurement and transition to an outsourced, blended or retained service model.

Features

  • Scope and requirements definition and capture
  • Sourcing strategy development and implementation
  • Business case assessment, review and development
  • Assessment, recommendation, implementation and build of procurement and integrator capability
  • Design and architecture of services, agreements and operating models
  • Migration of cloud services, both new and legacy systems
  • Contract and sourcing change and transition planning and delivery
  • Contract and supplier evaluation and selection

Benefits

  • Have confidence in the future approach
  • Have confidence in engaging with the market and negotiation
  • Gain expert input into multi-sourcing strategy
  • Compare experience and approaches across public and private sectors
  • Consider all relevant approaches before planning and proceeding
  • Receive supplier and approach agnostic advice

Pricing

£550 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 7 0 4 1 7 3 9 3 1 9 5 5 6 6

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works IT Lab has strong working knowledge of Government Procurement Frameworks. We leverage this, together with our detailed knowledge of cloud infrastructures and software to ensure that you buy the best solution, in the right way, quickly and efficiently.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per person per day
Discount for educational organisations No

Service documents

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