Kainos Software Ltd

Secure AWS Managed Services

Kainos, an Amazon Web Services (AWS) Advanced Consulting Partner and a Public Sector Partner enabling ​customers to consume AWS services at list price and avail of Kainos’ secure-by-default design, implementation and managed services. ​The service provides​ government organisations​ with on-demand, scalable public cloud resources to deliver transformational digital solutions. ​​

Features

  • AWS services: SaaS, PaaS, IaaS, Data, AI/ML and reselling services.
  • High security, hyper-scale cloud: multi-zone resiliency, auto-scaling and auto-healing.
  • Flexible expert-level design and implementation services, baking in cyber security.
  • Expert WebOps/DevOps automation using tooling such as Terraform, CloudFormation.
  • Secure cloud management services.
  • UK support centre, ISO20000, ISO27001, ISO9000 accredited, PSN& HSCN connectivity.
  • Designed for UK Government OFFICIAL workloads, managing citizen/patient data.
  • 24/7/365 monitoring and alerting and SLA.
  • Continuous delivery, continuous integration, agile application development. Application management.
  • Suitable for re-platforming or new digital workloads.

Benefits

  • AWS hosting and Kainos management services in single procurement contract.​​
  • Flexible and cost-optimised pay-as-you-go cloud consumption
  • Deploy compliant-by-default services,following NCSC principles, leveraging pre-established patterns.
  • Guidance from expert cloud infrastructure, cybersecurity, data and compliance specialists.​​
  • Guidance from 130+ DevOps/WebOps engineers, specialists in continuous integration/delivery.​​
  • Rapid automation-first continuous deployment, minimising project risk and lead time.​​
  • Availability, Integrity, Security, Privacy, Compliance, Transparency.​​
  • Use secure cloud architectural patterns, proven in UK government deployments.​​
  • Specialists in production-proven best practices and modern open source tooling.​​
  • AWS Advanced Consulting Partner and Public Sector Partner.​

Pricing

£0.01 a virtual machine an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 7 0 0 8 1 1 8 8 8 7 8 0 8 4

Contact

Kainos Software Ltd Nicola Keaney
Telephone: 028 9057 1100
Email: presales@kainos.com

Service scope

Service constraints
See https://aws.amazon.com/ to determine applicable constraints based on buyers service requirements.
System requirements
See https://aws.amazon.com/ for service system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our standard support response times range from 30 minutes to 5 days depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.
The tailored SLA also defines the agreed hours of support service availability which can range from 24x7 to weekdays 09:00 to 17:00.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat allows our support clients to chat directly to support engineers in private instant messaging groups sharing information on support activities over the internet. Clients and support engineers are able to share text, documents, voice and video within the boundaries of information security protocols.
Web chat accessibility testing
For many of our support clients we configure private chat groups to allow the client real-time access to the support team.
However, we have not performed any web chat testing with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
See AWS-provided support plans here: https://aws.amazon.com/premiumsupport/plans/

Kainos delivers expert support services that relieve organisations’ IT departments from the day-to-day demands of maintaining their cloud-based applications. We have extensive experience of running and optimising a broad range of bespoke and off-the-shelf (COTS) business applications in a wide range of cloud environments. For many of our customers we support legacy applications and integration points, and we have specifically transitioned support from existing service providers or ESCROW to ourselves. We quickly resolve problems and performance issues, which raise user satisfaction levels.
Our ISO 20000 accredited support methodology is based on the rigour of ITIL and the flexibility of Agile principles and a Dev Ops culture. Services offered include incident investigation, service desk, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades and training.
Our ISO 27001 accreditation allows us to support data marked as Official (previously IL0 to IL3) platforms for Government departments. Many cloud applications we support are securely administered via the Internet but we have a Code of Connection and associated Code of Practice to enable administration and support of environments with PSN Protected connectivity.
Support available to third parties
No

Onboarding and offboarding

Getting started
AWS provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
Our service offering can include additional onboarding and training support as a wrapper around the existing AWS resources, if required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data from virtual machines may be copied out using OS-level tools (such as xcopy or rsync). Virtual machines created through infrastructure automation are defined in customer's source control system. Databases can have data extracted using client SDK or API tools, common database backup tools for RDS databases, or the AWS Database Migration Service.
End-of-contract process
Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.

Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 11 Pricing Document affiliated with this Service in the Digital Marketplace.

Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.

Using the service

Web browser interface
Yes
Using the web interface
Almost all functionality for each of our services is exposed through the web console https://console.aws.amazon.com/console/home.

The web console facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities.

In some cases, specific configuration parameters of a service are dedicated to, and only available from, the CLI, SDK, or API interface.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
N/A
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
All services can be fully configured through the AWS API. See https://docs.aws.amazon.com/index.html#user_guides for the full list of API interfaces. There are no limitations to how the service is configured via the API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Wide range of 3rd party services hook into AWS APIs.
  • SDKs for Python, Ruby, PHP, JavaScript, Java, .NET, Node.js.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
All services can be fully configured via the AWS-provided command line interface tools. See https://docs.aws.amazon.com/cli/latest/userguide/cli-chap-using.html for instructions on how to use this tool. There are no limitations to how the service is configured via the CLI.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).

AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
Under user control, depending on buyer requirements.
Backup controls
Under user control, depending on buyer requirements.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, AWS uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Amazon datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With AWS VPN Services , you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and AWS - see https://aws.amazon.com/vpn/
Data protection within supplier network
Other
Other protection within supplier network
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.
AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Guaranteed availability
AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on the website via the link below: https://aws.amazon.com/legal/service-level-agreements/

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
Approach to resilience
The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
Outage reporting
Public dashboard is available here https://status.aws.amazon.com/. AWS provide a personalised dashboard with API and events, as well as alerting (email / SMS / messaging) configured to client requirements.

https://status.aws.amazon.com/

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
AWS’ Identity and Access Management (IAM) system controls access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.

AWS CoudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure.
Access restrictions in management interfaces and support channels
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Key.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
AWS controls access to systems through authentication that requires a unique user ID and password. AWS systems don't allow actions to be performed without identification or authentication. Remote access requires multi-factor authentication. All remote administrative access attempts are logged and reviewed by the Security team for unauthorized attempts or suspicious activity. Incident response procedure is triggered in case of suspicious activity. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job. User access to AWS systems requires documented approval from authorised personnel.
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
05/11/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
05/11/2019
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
13/12/2019
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
  • ISO 27017 and ISO 27018
  • SOC 1, SOC 2, SOC 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3
Information security policies and processes
AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies.

AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

The output of AWS Leadership reviews include any decisions or actions related to:

• Improvement of the effectiveness of the ISMS.
• Update of the risk assessment and treatment plan.
• Modification of procedures and controls that affect information security to respond to internal or external events that may impact the ISMS.
• Resource needs.
• Improvement in how the effectiveness of controls is measured.

Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage.Devices monitor:

• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts.

Near real-time alerts flag incidents, based on AWS Service/Security Team- set thresholds.

Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use. Log events are visible to customers after turning on AWS CloudTrail in their account.
Incident management type
Supplier-defined controls
Incident management approach
AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS proprietary.
How shared infrastructure is kept separate
Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Different instances running on the same physical machine are isolated from each other via the Xen hypervisor. The Amazon EC2 firewall resides within the hypervisor layer, between the physical network interface and the instance's virtual interface. All packets pass through this layer. The physical random-access memory (RAM) is separated using similar mechanisms.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS has a long-term commitment to achieve 100% renewable energy usage for our global infrastructure footprint. We’ve made a lot of progress on this commitment. In January 2018, AWS achieved 50% renewable energy usage.

To date, we have announced nine new renewable energy projects (three wind farms and six solar farms), and these projects will deliver a total of 2 million MWh of energy annually onto the electric grid powering AWS data centres located in the AWS US East (Ohio) and AWS US East (N. Virginia) Regions. The electricity produced from these projects is enough to power the equivalent of over 190,000 U.S. homes annually, which is approximately the size of the city of Atlanta, Georgia.
More information is available on the AWS and Sustainability page.

AWS introduced its first carbon-neutral region in 2011. Today, AWS offers customers five AWS Regions that are carbon-neutral:

• US West (Oregon)
• AWS GovCloud (US-West)
• EU (Frankfurt)
• EU (Ireland)
• Canada (Central)
https://www.microsoft.com/en-us/environment/energy

Pricing

Price
£0.01 a virtual machine an hour
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Introductory 12 months free. Conditions apply. Contact us for further details.
Link to free trial
https://aws.amazon.com/free/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.