Health Fabric

Digital Health - Health Fabric

The Health Fabric Cloud Platform enables improvement in Health and wellbeing by helping people gain self-awareness, to enable behavior change in an incremental supportive way using digital technology. People can download digital tools and get the remote support and monitoring they need to improve their health and wellbeing via partners.


  • Integration with wearable devices, such as Withings, and digital monitoring
  • Digital Health Diary management mood and wellbeing
  • Digital Rewards enablement platform
  • Integration to social media cahnnels and content
  • Integration with communication channels, including Skype functionality
  • Digital Signposting
  • Digital Health Monitoring
  • Integration with 3rd party systems
  • Integration with Clinical Systems
  • Integration with AI and BI systems


  • Real Time Health Monitoring
  • Near Real time Systems Integration
  • Improved Health and Wellness
  • Reduction in Health Costs
  • Improved integrated working


£950 per licence per month

  • Free trial available

Service documents

G-Cloud 11


Health Fabric

Ben Taylor

0121 468 3048

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Systems that have API's that are exposed via cloud based enterprise service bus functionality such as Mulesoft Anypoint Platform
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet Explorer greater than version 7
  • Other Browsers such as Chrome, Firefox, Opera and Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 working day
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Support and advice will be available between 09.00 and 17.00
Provision of qualified technical and service management personnel to monitor, measure, report and administer the performance of the Service; and
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Partners simply fill out an order form and answer a set of questions via a digital questionnaire, and then are sent their username and password. They are then billed on a monthly basis based upon the usage of the platform related to the number of their service users on their health and wellness plans. A range of additional onboarding services are included if required, which includes partner training and support, and integration into existing systems.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can make a request from our service center and a extract will on their plans will be provided, however all service user generated data will remain confidential.
End-of-contract process The partner provides a 3 month notice and then all charges and services are terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Devices are used by Service Users ( i.e. Patients only) - Partners access monitoring dashboards via the web to support service users and remotely support them.
What users can and can't do using the API All API's are accessible as RESTful API's
API's can be used in an Cloud based Integration platform such as Mulesoft Integration service
We can make API's available to partners to be exposed as a Proxy on their Cloud based Integration Engine
The API's will only relate to the services provided by the partner
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can upload bespoke approved self help content to support people with their health and wellness


Independence of resources The service is hosted on Amazon Web Services where all the configuration enables us to isolate resources and scale resources on demand.


Service usage metrics Yes
Metrics types The service metrics are part and parcel of the dashboards that partners have access to.
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Partners can request their data, however all service user data remains confidential.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Shall provide at least a [99.5%] uptime service availability level (Uptime Service Level)
Approach to resilience We shall provide internet connectivity through an internet service provider at the hosting facility. The connectivity shall include multiple, diversely routed high-speed connections, a firewall for security and a load balancer for traffic management and speed optimisation.
We enable a back-up schedule, perform scheduled back-ups, provide routine and emergency data recovery, and manage the archiving process. The back-up schedule shall include at least weekly full back-ups and daily incremental back-ups. In the event of data loss, we shall provide recovery services to restore the most recent back-up.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Use of standards such as OAuth
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY ( Amazon Web Services ).
ISO/IEC 27001 accreditation date 11th November 2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Processes in place adhering to NHS Information Governance Toolkit.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have internal systems in place to track, control and authorize Change. These systems have been developed in house and conform to an agile form of software change and delivery. All changes are taken through an agile checklist which includes security assessment and sign off.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We access, monitoring of the computing, operating and networking infrastructure to detect and correct abnormalities. This includes environmental monitoring, network monitoring, load-balancing monitoring, web server and database monitoring, firewall monitoring, and intrusion detection.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our Infrastructure and network monitoring, load-balancing monitoring, web server and database monitoring, firewall monitoring, and intrusion detection enables us to rapidly respond to threats on the basis that we receive alerts on such anomalies.
Incident management type Supplier-defined controls
Incident management approach We have a regular maintenance policy. Maintenance includes all regularly scheduled error corrections, software updates and those upgrades limited to improvements to features described in the Software Specification.
All fault calls should be logged via e-mail , or within the software help facility; an automatic response will be received with the ticket number which should be used in all follow up communications regarding the issue. Contact with the service desk should be via email initially.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £950 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial First License Month as a free trial.
Consultancy and training costs not covered.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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