Health Fabric

Digital Health - Health Fabric

The Health Fabric Cloud Platform enables improvement in Health and wellbeing by helping people gain self-awareness, to enable behavior change in an incremental supportive way using digital technology. People can download digital tools and get the remote support and monitoring they need to improve their health and wellbeing via partners.

Features

  • Integration with wearable devices, such as Withings, and digital monitoring
  • Digital Health Diary management mood and wellbeing
  • Digital Rewards enablement platform
  • Integration to social media cahnnels and content
  • Integration with communication channels, including Skype functionality
  • Digital Signposting
  • Digital Health Monitoring
  • Integration with 3rd party systems
  • Integration with Clinical Systems
  • Integration with AI and BI systems

Benefits

  • Real Time Health Monitoring
  • Near Real time Systems Integration
  • Improved Health and Wellness
  • Reduction in Health Costs
  • Improved integrated working

Pricing

£950 per licence per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 6 9 3 7 3 6 8 9 8 3 4 8 6 9

Contact

Health Fabric

Ben Taylor

0121 468 3048

ben@healthfabric.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Systems that have API's that are exposed via cloud based enterprise service bus functionality such as Mulesoft Anypoint Platform
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Internet Explorer greater than version 7
  • Other Browsers such as Chrome, Firefox, Opera and Safari

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support and advice will be available between 09.00 and 17.00
Provision of qualified technical and service management personnel to monitor, measure, report and administer the performance of the Service; and
Support available to third parties
No

Onboarding and offboarding

Getting started
Partners simply fill out an order form and answer a set of questions via a digital questionnaire, and then are sent their username and password. They are then billed on a monthly basis based upon the usage of the platform related to the number of their service users on their health and wellness plans. A range of additional onboarding services are included if required, which includes partner training and support, and integration into existing systems.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
They can make a request from our service center and a extract will on their plans will be provided, however all service user generated data will remain confidential.
End-of-contract process
The partner provides a 3 month notice and then all charges and services are terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Devices are used by Service Users ( i.e. Patients only) - Partners access monitoring dashboards via the web to support service users and remotely support them.
Service interface
No
API
Yes
What users can and can't do using the API
All API's are accessible as RESTful API's
API's can be used in an Cloud based Integration platform such as Mulesoft Integration service
We can make API's available to partners to be exposed as a Proxy on their Cloud based Integration Engine
The API's will only relate to the services provided by the partner
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can upload bespoke approved self help content to support people with their health and wellness

Scaling

Independence of resources
The service is hosted on Amazon Web Services where all the configuration enables us to isolate resources and scale resources on demand.

Analytics

Service usage metrics
Yes
Metrics types
The service metrics are part and parcel of the dashboards that partners have access to.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Partners can request their data, however all service user data remains confidential.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Shall provide at least a [99.5%] uptime service availability level (Uptime Service Level)
Approach to resilience
We shall provide internet connectivity through an internet service provider at the hosting facility. The connectivity shall include multiple, diversely routed high-speed connections, a firewall for security and a load balancer for traffic management and speed optimisation.
We enable a back-up schedule, perform scheduled back-ups, provide routine and emergency data recovery, and manage the archiving process. The back-up schedule shall include at least weekly full back-ups and daily incremental back-ups. In the event of data loss, we shall provide recovery services to restore the most recent back-up.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Use of standards such as OAuth
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY ( Amazon Web Services ).
ISO/IEC 27001 accreditation date
11th November 2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Processes in place adhering to NHS Information Governance Toolkit.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal systems in place to track, control and authorize Change. These systems have been developed in house and conform to an agile form of software change and delivery. All changes are taken through an agile checklist which includes security assessment and sign off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We access, monitoring of the computing, operating and networking infrastructure to detect and correct abnormalities. This includes environmental monitoring, network monitoring, load-balancing monitoring, web server and database monitoring, firewall monitoring, and intrusion detection.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our Infrastructure and network monitoring, load-balancing monitoring, web server and database monitoring, firewall monitoring, and intrusion detection enables us to rapidly respond to threats on the basis that we receive alerts on such anomalies.
Incident management type
Supplier-defined controls
Incident management approach
We have a regular maintenance policy. Maintenance includes all regularly scheduled error corrections, software updates and those upgrades limited to improvements to features described in the Software Specification.
All fault calls should be logged via e-mail , or within the software help facility; an automatic response will be received with the ticket number which should be used in all follow up communications regarding the issue. Contact with the service desk should be via email initially.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£950 per licence per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
First License Month as a free trial.
Consultancy and training costs not covered.

Service documents

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