Hack Partners

HackTrain Innovation, Digital Transformation & Cloud Migration Services

We deliver digital transformation and innovation consulting services in the rail industry through a three-step process. This consists of identifying internal technology bottlenecks and inefficiencies within organisations, trialling cloud based solutions, and rolling out successful cloud technologies. This process results in enabling the adoption of RailTech within large organisations.

Features

  • Identifying technology bottlenecks in non-cloud technology
  • Migrating legacy systems into cloud systems
  • Implementing (IoT) cloud technologies in stations and trains
  • Agile trials of cutting edge cloud technologies
  • Integration of multiple cloud technologies into one single solution
  • Integrating new cloud technology with legacy technology
  • Cloud management systems for staff operations
  • Integration of cloud APIs in apps and websites
  • Optimising operational performance and planning via cloud technologies
  • Selecting talent for the hackathon through a rigorous application process

Benefits

  • Focusing on critical technological bottlenecks instead of nice-to-haves
  • Opportunity to migrate legacy systems into innovative cloud technologies
  • Ability to run agile, low-cost trials of latest cloud technologies
  • Migrating legacy systems from assets into IoT cloud technologies
  • Benefit from multiple cloud technologies to solve a single problem
  • A process proven approach via hackathons or innovation marathons
  • A complimentary discovery phase completed about the client’s challenges
  • Potential to recruit from extremely talented technology individuals

Pricing

£500 per user per month

Service documents

G-Cloud 10

969301504323349

Hack Partners

Haydon Bartlett-Tasker

+44 (0) 7462858243

hello@hackpartners.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints NA
System requirements
  • Google Chrome Browser
  • Internet Explorer 7 and above

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 9 - 6pm support
No support on weekends
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support No
Support levels We provide a technical account manager and a utilisation account manager as well as other resource based on each project.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data can be extracted as a PDF or XML file
End-of-contract process Base level software that is outlined on our website.
Additional cost for any customisations required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No major differences.
Accessibility standards None or don’t know
Description of accessibility Can be accessed directly via browser or installed as a native application.
Accessibility testing We have an in-house human centred design behavioural specialist that has done extensive testing to make sure our technology can be used by all user types.
API Yes
What users can and can't do using the API API can be directly setup by speaking with our Technology Lead.
Users must request changes to the API via our contact form.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our technology can be customised depending on the users' requirements.

The user must notify us about what customisation they need and we will make a decision on how and when we can do it.

Scaling

Scaling
Independence of resources We use AWS, a cloud provider that allows for increase in usage without sacrificing speed quality

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Various

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach By clicking on the data/settings tab and selecting the export function
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99% Uptime
5 working day SLA.

Users are refunded by a % of each working day lost of the contract value that they don't have access to our software.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We have admin, editor, manager and user rights within our software that buyers can control.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We do not have security governance that is accredited.
All of our machines are encrypted and all software requires passwords to be accessed.
Information security policies and processes We have a information security filing system where all policies are stored within.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a log system that tracks all changes of our services and their respective components throughout their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We work with a 3rd party to access any vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a 3rd party for protective monitoring of our technology.

They run tests on our services once a year to find compromises.
Incident management type Undisclosed
Incident management approach The 3rd party creates reports for us once a year.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access to our software.

7-Day trial
Link to free trial Available on request.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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