Axial Systems Limited

Network Performance Monitoring and Analytics

ADVANCED NETWORK TRAFFIC VISIBILITY AND SECURITY FOR LARGE DEMANDING ENVIRONMENTS
delivering to IT professionals absolute control over their networks. Based on performance, scalability and compatibility,
providing organisations with advanced network visibility to deal with security threats, enhance IT operations and maintain order.

Features

  • Network Traffic Monitoring.
  • Network Traffic Analysis.
  • Network Traffic Recording.
  • Recording Criteria & Filters.
  • Packet Capture
  • IP Flow Statistics Generation.
  • Network Statistics Storage
  • Users & Services Monitoring.
  • PROTECTIVE MONITORING
  • SECURE NETWORK MONITORING

Benefits

  • NEXT GENERATION NETWORK SECURITY MONITORING FOR GOVERNMENT
  • Real-time network traffic visibility to have your network under control
  • Proactive detection of threats undetectable by other technologies
  • Quick troubleshooting of network failures and performance/configuration issues
  • Effective provisioning and executing security policies
  • control the behavior of all devices and users connected LAN
  • Monitor the quality of services and SLA
  • PROTECTIVE MONITORING

Pricing

£20000 per transaction

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 6 8 9 7 9 3 4 2 1 5 6 1 3 8

Contact

Axial Systems Limited

Shane Hicks

01628 418000

G-Cloud@axial.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
NA
System requirements
  • Aggregator: 2 GB RAM min, 4GB RAM recommended,
  • 2 vCPUs min, 4 vCPUs recommended,
  • 30GB storage Collector: 2 GB RAM min, 4GB RAM recommended,
  • 2 vCPUs min, 4 vCPUs recommended,

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the level of service. however 4 hours response time would be basic.

Axial provide 1st to 3rd line best endevour support for the lifetime of the product. Additional vendor support may be required.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
1st to 3rd line telephone and consultant, vendor escalation and support portal, indecent management. TAM available on extra cost.
Support available to third parties
No

Onboarding and offboarding

Getting started
Provide onsite training, online training, or user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Axial offer lifetime support (best endevours) in the event of termination, written request is required and Axial can provide relevant information in line with GDPR.
End-of-contract process
Axial offer lifetime support (best endevours) in the event of termination, written request is required and Axial can provide relevant information in line with our GDPR.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
NA

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure and application usage
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Guardicore, Gigamon, Riverbed, IXIA, Demisto, Vectra, AlgoSec, Netwrix

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They cannot
Data export formats
Other
Other data export formats
Na
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Support Level (9:00am - 5:30pm) (24/7 support also available at an additional cost) SLA-1 2 hour ‘business hours’ response SLA-2 Severity Level 1– Best endeavours for incident resolution within one business day including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within same period. SLA-3 Severity Level 2 - Best endeavours for incident resolution within 48 hours including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within 48 hours. SLA-4 Severity Level 3 & Severity Level 4 - Incident escalation to manufacturer within 2 business days
User can manage status and priority of support tickets
Approach to resilience
Highly available, disaster recovery solution support
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role based/Account based privileges.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essential Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essential Plus
Information security policies and processes
Cyber Essentials PLus

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Policy and Procedure available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Policy and Procedure available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Policy and Procedure available on request.
Incident management type
Supplier-defined controls
Incident management approach
Policy and Procedure available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20000 per transaction
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Proof of concept

Service documents

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