This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Advanced Business Solutions are still valid.
Advanced Business Solutions

Advanced Cloud Attendance

Advanced Cloud Attendance provides actionable insight on attendance and room utilisation to Education and Local Government. Student Services, Timetabling and Estates teams can analyse student/staff engagement, while high-level overviews enable SLT members to drive down costs and improve student/staff satisfaction

Features

  • Attendance Tracking
  • Notifications and Triggers
  • Room/Resource Booking
  • Reporting
  • API

Benefits

  • Available anywhere; via laptop, smartphone, tablet
  • Information where it's needed for quick, quality decision making
  • Attendance tracking functionality
  • Access to students and attendance information to feed "learning analytics"
  • Timetabling integration
  • Attendance capture agnostic

Pricing

£1,329 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

9 6 8 7 2 6 2 2 6 0 3 2 3 3 2

Contact

Advanced Business Solutions Bid Support
Telephone: 0330 343 8000
Email: bidmanagementteam@oneadvanced.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Not Applicable
System requirements
  • Browser
  • Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - Target within 1 hour
Priority 2 - Target within 4 hour
Priority 3 - Target within 8 hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Standard availability service levels of a minimum of 99.5% will appply, dependent on cotracted services.

Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided, understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A project management team and implementation service is available to guide customers through onboarding, this is backed up with training and documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be extracted by users via our API. Alternatively Advanced's professional services team can help by extracting data.
End-of-contract process
If the contract expires or is terminated for any reason,
we will make the Customer Data available to you in standard readable and secure encrypted form via email, CD-ROM, DVD, USB memory stick, USB hard (any applicable hardware for these purposes are to be supplied by you). We reserve the right to make a charge for such service (at our then current rates).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is accessed through a browser. There is an optional app available for students offering tailored functionality.
Accessibility standards
WCAG 2.0 AA or EN 301 549
Accessibility testing
None
API
Yes
What users can and can't do using the API
APIs can be used to manage data imports and exports
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Because individual clients are deployed on dedicated Virtual Servers as opposed a multi-tenanted SaaS environment there will be no performance impact resulting from the activity of other customer.

Indiviual customer environments are sized according to our understanding of our application performance metrics and anticipated peak demand.

Analytics

Service usage metrics
Yes
Metrics types
System access reports are available from within the system. Infrastructure is monitored in real time with proactive monitoring ahead of agreed thresholds being breached, whereby incident management action is triggered.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Product reporting suite
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Options include TLS (Version 1.2 or above) SHA 256 encryption to RSA 2048, N3 (and N3 successor; HSCN, when released) for secure NHS access.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
All Advanced datacentres are Tier 3 datacentres protected by both physical and electronic protection. Access to services in controlled through our network operations centre, providing highly controlled access to services. All datacentres are fully firewalled and monitored 24x7 by our dedicated security operations centre.

Availability and resilience

Guaranteed availability
Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
Approach to resilience
Advanced's Managed Hosting platforms span two geographically diverse Tier 3 Data Centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes, redundant PSUs, network interfaces and storage adaptors, dual connections to redundant SAN hardware, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre. The data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.

Advanced’s optional DR service provides a replicated standby environment, which can be delivered in the event of service outage and provides:-

> Full replication design provides rapid failover to standby infrastructure
> Reserved capacity held to ensure safe failover
> Improved Recovery Time Objectives
> Improved Recovery Point Objectives
Outage reporting
The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focussed on the health of the services and security.
The solution also captures capacity information over a period of time to allow for effective management.

Advanced will:-

1. configure and maintain a Monitoring Service to monitor and alert against detection thresholds;
2. resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels
3. ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk
4. assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution
5. capture server and network infrastructure data to enable the provision of capacity trend analysis

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Users are authenticated via a federated identity service (for SSO)
Password strength and complexity rules are enforced (for User Name and Password)
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/02/2018
What the ISO/IEC 27001 doesn’t cover
All Activity on GCloud is Covered by this Certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Advanced Information information and security policies align to ISO 27001:2013.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Advanced complies with protecitce monitoring in line with GPG 13.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
New NHS Network (N3)

Pricing

Price
£1,329 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.