Advanced Cloud Attendance
Advanced Cloud Attendance provides actionable insight on attendance and room utilisation to Education and Local Government. Student Services, Timetabling and Estates teams can analyse student/staff engagement, while high-level overviews enable SLT members to drive down costs and improve student/staff satisfaction
Features
- Attendance Tracking
- Notifications and Triggers
- Room/Resource Booking
- Reporting
- API
Benefits
- Available anywhere; via laptop, smartphone, tablet
- Information where it's needed for quick, quality decision making
- Attendance tracking functionality
- Access to students and attendance information to feed "learning analytics"
- Timetabling integration
- Attendance capture agnostic
Pricing
£1,329 an instance
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
9 6 8 7 2 6 2 2 6 0 3 2 3 3 2
Contact
Advanced Business Solutions
Bid Support
Telephone: 0330 343 8000
Email: bidmanagementteam@oneadvanced.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Not Applicable
- System requirements
-
- Browser
- Internet Connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 - Target within 1 hour
Priority 2 - Target within 4 hour
Priority 3 - Target within 8 hour - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Standard availability service levels of a minimum of 99.5% will appply, dependent on cotracted services.
Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided, understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A project management team and implementation service is available to guide customers through onboarding, this is backed up with training and documentation
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be extracted by users via our API. Alternatively Advanced's professional services team can help by extracting data.
- End-of-contract process
-
If the contract expires or is terminated for any reason,
we will make the Customer Data available to you in standard readable and secure encrypted form via email, CD-ROM, DVD, USB memory stick, USB hard (any applicable hardware for these purposes are to be supplied by you). We reserve the right to make a charge for such service (at our then current rates).
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The service is accessed through a browser. There is an optional app available for students offering tailored functionality.
- Accessibility standards
- WCAG 2.0 AA or EN 301 549
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- APIs can be used to manage data imports and exports
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
-
Because individual clients are deployed on dedicated Virtual Servers as opposed a multi-tenanted SaaS environment there will be no performance impact resulting from the activity of other customer.
Indiviual customer environments are sized according to our understanding of our application performance metrics and anticipated peak demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- System access reports are available from within the system. Infrastructure is monitored in real time with proactive monitoring ahead of agreed thresholds being breached, whereby incident management action is triggered.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Product reporting suite
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- JSON
- Data import formats
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Options include TLS (Version 1.2 or above) SHA 256 encryption to RSA 2048, N3 (and N3 successor; HSCN, when released) for secure NHS access.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- All Advanced datacentres are Tier 3 datacentres protected by both physical and electronic protection. Access to services in controlled through our network operations centre, providing highly controlled access to services. All datacentres are fully firewalled and monitored 24x7 by our dedicated security operations centre.
Availability and resilience
- Guaranteed availability
- Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
- Approach to resilience
-
Advanced's Managed Hosting platforms span two geographically diverse Tier 3 Data Centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.
The resilient features built into the platform consist of clustered server nodes, redundant PSUs, network interfaces and storage adaptors, dual connections to redundant SAN hardware, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre. The data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.
Advanced’s optional DR service provides a replicated standby environment, which can be delivered in the event of service outage and provides:-
> Full replication design provides rapid failover to standby infrastructure
> Reserved capacity held to ensure safe failover
> Improved Recovery Time Objectives
> Improved Recovery Point Objectives - Outage reporting
-
The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focussed on the health of the services and security.
The solution also captures capacity information over a period of time to allow for effective management.
Advanced will:-
1. configure and maintain a Monitoring Service to monitor and alert against detection thresholds;
2. resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels
3. ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk
4. assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution
5. capture server and network infrastructure data to enable the provision of capacity trend analysis
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
-
Users are authenticated via a federated identity service (for SSO)
Password strength and complexity rules are enforced (for User Name and Password) - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 16/02/2018
- What the ISO/IEC 27001 doesn’t cover
- All Activity on GCloud is Covered by this Certification
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Advanced Information information and security policies align to ISO 27001:2013.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Advanced complies with protecitce monitoring in line with GPG 13.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- New NHS Network (N3)
Pricing
- Price
- £1,329 an instance
- Discount for educational organisations
- No
- Free trial available
- No