dreamm ltd

Learning management solutions

We provide a hosted learning management solution comprising of standard learner management tools but also encompassing additional elements of learner / employee development, including: competency management and assessment creation and publication.

Features

  • Learner management system
  • Competency management system
  • Learner question and assessment tool
  • Course portal system

Benefits

  • Mobile responsive system accessed via PC and mobile devices
  • Multi-tenant system
  • Generate visual learner curriculums and track progress
  • Interactive reporting dashboard
  • Skills gap analysis
  • Full audit trail
  • Quickly create learner assessments and control publication
  • Compatible with industry standards (including SCORM) with bulk content uploading
  • Learner and admin dashboards providing personalised access

Pricing

£10 to £30 per person per year

  • Education pricing available

Service documents

G-Cloud 10

966418899529260

dreamm ltd

Mark Warfield

07980858705

mark.warfield@dreamm.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints All modern browsers are supported.
System requirements
  • Internet access
  • IE 11+, Chrome, Firefox, latest iOS Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Fri 9am-5pm (Outside those hours negotiable)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels A technical account manager is available for onsite support if required. Daily rate for onsite support would be £600 + vat + expenses.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite training (at an additional cost) with online training (self-paced learning) and user documentation being provided as standard.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be made available as a database, spreadsheet (or any other preferred method, if required)
End-of-contract process There are no additional costs to be aware of.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The UI is responsive to enable the best experience across all web enabled devices from laptop/PC, tablets to mobile.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing The application has been tested with the major screen readers and speech recognition software
API No
Customisation available Yes
Description of customisation The look and feel, reporting and user structure is fully customisable. Our team of creative designers will work with you to get the right look and feel. Admin and Super users can customise the reporting and users.

Scaling

Scaling
Independence of resources Each client is separated as a new instance and scaled according to their requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Reports are fully customisable by the admin / super users within the system.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Admin and Super users have full control over the user data - and can be removed at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLSX
  • MDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our cloud based hosting providers provide a 99.9% guarantee of uptime.
Approach to resilience Available on request.
Outage reporting Any outage, and information, will be available on the login screen.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Role based access to all areas of the system.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Available on request.
Information security policies and processes As a micro company communication is fast and simple, making objectives and policies focussed and efficient.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We are very focussed, and constantly auditing and evaluating using industry standard version control tools to manage the lifecycle of features within the software.
Vulnerability management type Undisclosed
Vulnerability management approach Threats to services are constantly assessed, alerts and mailing lists to major vendors are subscribed to, and addressed immediately if required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We respond within 24/48 hours to any incidents, depending on severity and agreed SLA with clients.
Incident management type Supplier-defined controls
Incident management approach Our technical account manager will have direct contact and be in touch within 24hours to provide a plan for any incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £30 per person per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑