IBM United Kingdom Ltd

IBM Cloud for Skytap Services (OFFICIAL)

IBM Cloud for Skytap Solutions (ICSS) is a public cloud supporting and accelerating the modernisation of traditional applications without the additional overhead of refactoring.
ICSS provides cloud-based application environments enabling rapid, reliable & repeatable deployment and management of x86/AIX/Linux (running on Power) enterprise application environments in IBM Cloud.

Features

  • Ability to generate complex environments from templates
  • Ability to create multiple networks in environments
  • Ablity to isolate network environments while keeping networks the same
  • Ability to suspend environments and save state
  • Ability to apply quotas to resources at multiple levels
  • Ability to connect environments to on-prem resources through a VPN
  • Library features to manage all develpment and test VM images
  • Ability to adjust system resources from user interface
  • Full feature Restful API
  • Plugins to integrate most popular CI/CM and development tools

Benefits

  • Generate complex environments with 2 clicks
  • Run multiple copies of the same environment without network conflicts
  • Decompose complex environments into smaller units for testing
  • Manage user and project consumption
  • Interface with existing SSO solutions
  • Share environments across teams
  • Secure environments to work like a private cloud solution
  • Audit all users and committed functions
  • Run and manage Container and Container host
  • Run z/OS and AIX workloads in a cloud

Pricing

£34.53 per gigabyte per month

Service documents

Framework

G-Cloud 11

Service ID

9 6 5 3 1 8 6 3 2 6 4 6 6 8 1

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No known constraints
System requirements
  • Solution requires imported VM images to be VMWare compatible
  • Solution requires IPSec VPN for communicat to on-prem systems.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard and Enterprise response times are valid Sunday 10PM to Friday 8PM (PT).
Platinum support levels are 24/7/365.
In addition, client will have access to online system health dashboard, online help documents and access to ICSS/Skytap Academy.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
For your IBM Cloud account, go to Support and if you have advanced or premium support, click Live chat to talk to an IBM Cloud support representative.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
This IBM solution can be purchased with additional support services depending on the client needs.

The cost varies greatly depending scope of services, which may be simple on-boarding help for a few days, or multiple resources on site full time.

Yes, you will be assigned an account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On-boarding and onsite training services are typically sold with the product. Many clients choose to train via online videos and web documentation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
User data can be exported via several capabilities. When the contract ends, we typically give clients extra time to export their images and data.
End-of-contract process
The offering is subscription based. At the end of the contract, the account will restricted from running new environments, but will be given access to their images and data that they can be exported and stored remotely.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Some of the more complex network and environment management features are not offered through the mobile interface.
Service interface
No
API
Yes
What users can and can't do using the API
The IBM Cloud for Skytap Services solution exposes all available UI functions through the RESTful API. The solution is also enabled with a rich set of plugin's that make for easy integration with most available DevOps products.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The environment provides for moderate levels of customization. Page styling and logos can be customized, along with other aspects of the look and feel.

Scaling

Independence of resources
The Skytap solution maintains a capacity buffer of approximately 30%, allowing for plenty of headroom for unplanned demand.

Analytics

Service usage metrics
Yes
Metrics types
The solution provides metrics for environment usage, disk storage, and user activity.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Skytap Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data directly from the UI console. The export function uses sFTP for the transport protocol.
Data export formats
  • CSV
  • Other
Other data export formats
  • Json
  • Ova
Data import formats
Other
Other data import formats
  • OVA
  • OVF
  • VMDK

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The SLA's for this solution are included, titled IBM Cloud for Skytap Services Service Description document.

Client is eligible for a service credit for each cumulative whole hour of downtime, up to a maximum of 20% service credit per month.
Approach to resilience
The solution currently runs in 7 global data centers, and has been at 5 x 9's availability over the last 4 years.
Outage reporting
Outages are reported via email and public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
SSO/SAML
Access restrictions in management interfaces and support channels
The Skytap solution provides a very granular level of access control via an organization structure and Access Control Lists.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO
ISO/IEC 27001 accreditation date
15/4/2016
What the ISO/IEC 27001 doesn’t cover
Unknown
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
06/04/2018
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Unknown
PCI certification
Yes
Who accredited the PCI DSS certification
Independent QSA
PCI DSS accreditation date
Unknown
What the PCI DSS doesn’t cover
Unknown
Other security certifications
Yes
Any other security certifications
  • HIPPA
  • US CJIS
  • EU Model Clauses

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Skytap is SSAE 16 SOC 2 Type 2 certified, as well as EU-US Privacy Shield Certified

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Skytap solution tracks all network, storage, and software components through the change and configuration management process. Each component is build with independent monitoring capabilities to capture and report any faults.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The Skytap solution adheres to the SSAE 16 SOC 2 Type 2 compliance standard to access potential threats. There are active threat detection devices in every Skytap deployment, as well as 24/7 security scanning. Skytap does regular penetration testing via nGuard.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Potential compromises are identified by the security scanning processes or by client reports. Notification of potential compromise is typically immediate with follow-on investigation disclosure and disposition coming within 60 days.

Skytap responds to all client incidents within 2 hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The incident management process is predefined for common events. Users report incidents through the standard support processes, either via phone or email. Skytap provides incident reports via email based on terms of the contract.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£34.53 per gigabyte per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Skytap can be used for a free for 1 month. The trial account includes 25 GB of memory for running environments.
Link to free trial
https://www.ibm.com/us-en/marketplace/3286/resources

Service documents

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