IEG4 Limited

Low Code for Local Government - eForms Designer

eForms Designer enables business-users to quickly build and deploy intelligent online forms, add custom-built rules, integration to existing systems, capture geolocation, add notifications/alerts and connect online forms to payment systems with no code. Integrates with Microsoft Dynamics and Bookings. 200+ forms available with eDesigner. Forms shared by other local authorities.

Features

• Non-IT users can build online forms rapidly using no code
• Easily add questions with drop-downs, checklists, controls and logic
• Inbuilt content management enables localisation by council staff
• Mobile-responsive with any device using Bootstrap industry standard
• Add business logic into the page of an eForm
• No code payments, maps and Microsoft Bookings integration
• Microsoft Dynamics 365 integration
• Forms' xml/pdf transmitted via secure web services to back-office
• Forms are stored in the portal for reporting/channel management
• Forms may be shared with other authorities via IEG4's LGaaP

Benefits

• No code platform built for local authorities with local authorities
• Forms build-able by departmental officers, no IT skills required
• Access to LGaaP provides 'Council forms in a box' quickstart
• Workflow functionality allows process control and can give citizens updates
• Reusable 'Controls' ensure form answers are valid in correct format
• No code integration to third-party EDMS applications
• Ability to report upon numbers received and completed
• Accessibility - WCAG2.1 support is built-in, navigate using keyboards/speech-enabled assistance
• Automated PDF generation of eForm content for audit or signature
• Local authority can allocate and monitor process to external organisation

£5,000 to £259,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Paul.Tomlinson@ieg4.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

964871544286896

Contact

Paul Tomlinson
+44 1625 584850
Paul.Tomlinson@ieg4.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Access to the internet via a modern browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service desk Monday To Friday 09:00 to 17:30 (excluding bank holidays); ; Three defined sub-sets of Fault:-; “Category A” a Fault which makes the Software unusable; and; “Category B” a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software ; and; “Category C” a minor or cosmetic Fault; ; Category A - target response time 2 hours; target resolution 24 hours; and; Category B - target response time 4 hours; target resolution 48 hours; and; Category C - target response time 4 hours; target resolution 7 days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard help-desk hours are Mon-Fri 9 - 5 excl. UK Public Holidays. There are three defined sub-sets of fault:- “Category A” - a fault which makes the Software unusable. Target response time two hours; target resolution 24 hours “Category B” - a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software upon which Customer relies. Target response time of four hours; target resolution 48 hours. “Category C” - a minor or cosmetic Fault. Target response time four hours; target resolution seven days.; ; Support is include in the annual cost.; ; We do not provide a technical account manager or cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training, user documentation and telephone support will be used.
• Service documentation: No
• End-of-contract data extraction: JSON extracts of all data provided.
• End-of-contract process: JSON extracts of all date provided at no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: Council can probably build any service request, address any query and build a series of end points to maximise avoidable people contact, plus minimise call centre requirements.

Scaling

• Independence of resources: Azure provides the isolation between our infrastructure and other azure users. Within our azure infrastructure each of our customers database has its own guaranteed performance level via the service quota inbuilt into Azure. The same applies to web sites, where customer share a website we monitor the usage and can scale up/out as demand increases. Users with bigger demands are placed on their own dedicated server.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage statistics
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: For users of electronic forms data collated can be sent as XML or PDF of form image. Each graphical report data van be exported as CSV. Off boarding data is supplied in JSON.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Microsoft Azure includes a robust networking infrastructure to support application and service connectivity requirements. Network connectivity is possible between resources located in Azure, between on-premises and Azure hosted resources, and to and from the Internet and Azure.

Availability and resilience

• Guaranteed availability: Availability Percentage for the relevant Service of 99% in each whole Month.
• Approach to resilience: Services hosted in Microsoft Azure which has certification to store and process UK OFFICIAL government data. Data is Geo-Replicated in two data centres more than 50 miles apart. Hot standby duplicate set up is maintained within the alternate data centre.; ; A process for the development and maintenance of a Services Continuity Management (SCM) is in place for the Azure environment. The process contains a strategy for the recovery of Azure assets and the resumption of key Azure business processes. The continuity solution reflects security, compliance and privacy requirements of the service production environment at the alternate site
• Outage reporting: Public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Functionality within applications is restricted by user groups. A users username and password has one or more associated groups which limits their functionality access.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 21/07/2015
• What the ISO/IEC 27001 doesn’t cover: Services outwith Microsoft data centres.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/09/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Services outwith Azure datacentres.
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: A clearly identified, and named, representative who is responsible for the security of the cloud service. Access to cloud service is limited by role and necessary requirements to provide the service.
• Information security policies and processes: Access to cloud services is restricted by role and controlled by our development director, who has direct escalation procedures to the Managing Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have release and source control process's to manage cloud service provision and change management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Microsoft Antimalware for Azure cloud services is a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software. ; Distributed denial-of-service defenses. To protect its cloud services, Microsoft provides a distributed denial-of-service (DDoS) defense system that is part of the Azure continuous monitoring and penetration-testing processes. Azure uses standard detection and mitigation techniques such as SYN cookies, rate limiting, and connection limits to protect against DDoS attacks
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Relevant sources of information relating to threat, vulnerability and exploitation are monitored. Microsoft’s Security Response Center (MSRC) regularly monitors external security vulnerability awareness sites. As part of the routine vulnerability management process, Microsoft evaluates our exposure to these vulnerabilities and leads action across Microsoft to mitigate risks when necessary. ; This is in compliance with ISO 27001. “Control of technical vulnerabilities” is covered under the ISO 27001 standards, specifically addressed in Annex A, domain 12.6.
• Incident management type: Supplier-defined controls
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents if one was to occur and contractual obligations in the Data Processing Agreement require Microsoft to notify customers promptly in the event of a breach affecting their data. The process is validated through the ISO 27001 audit provisions provided by the service. Security incidents may include, but are not limited to: e-mail viruses, malware, worms, denial of service attacks, unauthorized access, and any other type of unauthorized, or unlawful activity involving Microsoft computer networks or data processing equipment.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £5,000 to £259,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Paul.Tomlinson@ieg4.com. Tell them what format you need. It will help if you say what assistive technology you use.