IEG4 Limited

Low Code for Local Government - eForms Designer

eForms Designer enables business-users to quickly build and deploy intelligent online forms, add custom-built rules, integration to existing systems, capture geolocation, add notifications/alerts and connect online forms to payment systems with no code. Integrates with Microsoft Dynamics and Bookings. 200+ forms available with eDesigner. Forms shared by other local authorities.

Features

  • Non-IT users can build online forms rapidly using no code
  • Easily add questions with drop-downs, checklists, controls and logic
  • Inbuilt content management enables localisation by council staff
  • Mobile-responsive with any device using Bootstrap industry standard
  • Add business logic into the page of an eForm
  • No code payments, maps and Microsoft Bookings integration
  • Microsoft Dynamics 365 integration
  • Forms' xml/pdf transmitted via secure web services to back-office
  • Forms are stored in the portal for reporting/channel management
  • Forms may be shared with other authorities via IEG4's LGaaP

Benefits

  • No code platform built for local authorities with local authorities
  • Forms build-able by departmental officers, no IT skills required
  • Access to LGaaP provides 'Council forms in a box' quickstart
  • Workflow functionality allows process control and can give citizens updates
  • Reusable 'Controls' ensure form answers are valid in correct format
  • No code integration to third-party EDMS applications
  • Ability to report upon numbers received and completed
  • Accessibility - WCAG2.1 support is built-in, navigate using keyboards/speech-enabled assistance
  • Automated PDF generation of eForm content for audit or signature
  • Local authority can allocate and monitor process to external organisation

Pricing

£5,000 to £259,000 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

9 6 4 8 7 1 5 4 4 2 8 6 8 9 6

Contact

IEG4 Limited

Paul Tomlinson

+44 1625 584850

Paul.Tomlinson@ieg4.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None.
System requirements
Access to the internet via a modern browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service desk Monday To Friday 09:00 to 17:30 (excluding bank holidays)

Three defined sub-sets of Fault:-
“Category A” a Fault which makes the Software unusable; and
“Category B” a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software ; and
“Category C” a minor or cosmetic Fault

Category A - target response time 2 hours; target resolution 24 hours; and
Category B - target response time 4 hours; target resolution 48 hours; and
Category C - target response time 4 hours; target resolution 7 days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard help-desk hours are Mon-Fri 9 - 5 excl. UK Public Holidays. There are three defined sub-sets of fault:- “Category A” - a fault which makes the Software unusable. Target response time two hours; target resolution 24 hours “Category B” - a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software upon which Customer relies. Target response time of four hours; target resolution 48 hours. “Category C” - a minor or cosmetic Fault. Target response time four hours; target resolution seven days.

Support is include in the annual cost.

We do not provide a technical account manager or cloud support engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, user documentation and telephone support will be used.
Service documentation
No
End-of-contract data extraction
JSON extracts of all data provided.
End-of-contract process
JSON extracts of all date provided at no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Council can probably build any service request, address any query and build a series of end points to maximise avoidable people contact, plus minimise call centre requirements.

Scaling

Independence of resources
Azure provides the isolation between our infrastructure and other azure users. Within our azure infrastructure each of our customers database has its own guaranteed performance level via the service quota inbuilt into Azure. The same applies to web sites, where customer share a website we monitor the usage and can scale up/out as demand increases. Users with bigger demands are placed on their own dedicated server.

Analytics

Service usage metrics
Yes
Metrics types
Usage statistics
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
For users of electronic forms data collated can be sent as XML or PDF of form image. Each graphical report data van be exported as CSV. Off boarding data is supplied in JSON.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Microsoft Azure includes a robust networking infrastructure to support application and service connectivity requirements. Network connectivity is possible between resources located in Azure, between on-premises and Azure hosted resources, and to and from the Internet and Azure.

Availability and resilience

Guaranteed availability
Availability Percentage for the relevant Service of 99% in each whole Month.
Approach to resilience
Services hosted in Microsoft Azure which has certification to store and process UK OFFICIAL government data. Data is Geo-Replicated in two data centres more than 50 miles apart. Hot standby duplicate set up is maintained within the alternate data centre.

A process for the development and maintenance of a Services Continuity Management (SCM) is in place for the Azure environment. The process contains a strategy for the recovery of Azure assets and the resumption of key Azure business processes. The continuity solution reflects security, compliance and privacy requirements of the service production environment at the alternate site
Outage reporting
Public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Functionality within applications is restricted by user groups. A users username and password has one or more associated groups which limits their functionality access.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
21/07/2015
What the ISO/IEC 27001 doesn’t cover
Services outwith Microsoft data centres.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/09/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Services outwith Azure datacentres.
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
A clearly identified, and named, representative who is responsible for the security of the cloud service. Access to cloud service is limited by role and necessary requirements to provide the service.
Information security policies and processes
Access to cloud services is restricted by role and controlled by our development director, who has direct escalation procedures to the Managing Director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have release and source control process's to manage cloud service provision and change management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft Antimalware for Azure cloud services is a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software.
Distributed denial-of-service defenses. To protect its cloud services, Microsoft provides a distributed denial-of-service (DDoS) defense system that is part of the Azure continuous monitoring and penetration-testing processes. Azure uses standard detection and mitigation techniques such as SYN cookies, rate limiting, and connection limits to protect against DDoS attacks
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Relevant sources of information relating to threat, vulnerability and exploitation are monitored. Microsoft’s Security Response Center (MSRC) regularly monitors external security vulnerability awareness sites. As part of the routine vulnerability management process, Microsoft evaluates our exposure to these vulnerabilities and leads action across Microsoft to mitigate risks when necessary.
This is in compliance with ISO 27001. “Control of technical vulnerabilities” is covered under the ISO 27001 standards, specifically addressed in Annex A, domain 12.6.
Incident management type
Supplier-defined controls
Incident management approach
Microsoft has developed robust processes to facilitate a coordinated response to incidents if one was to occur and contractual obligations in the Data Processing Agreement require Microsoft to notify customers promptly in the event of a breach affecting their data. The process is validated through the ISO 27001 audit provisions provided by the service. Security incidents may include, but are not limited to: e-mail viruses, malware, worms, denial of service attacks, unauthorized access, and any other type of unauthorized, or unlawful activity involving Microsoft computer networks or data processing equipment.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5,000 to £259,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

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