Tableau Online Platform
Tableau Online is your self-service SaaS visual analytics platform fully-hosted in the cloud. bsscloud
- Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
- Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust, Available
- Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
- Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
- Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
- Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
- Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
- Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
- Seventy Connectors. Applications (e.g.Anaplan), Files (e.g.JSON), Relational, 'Big'
- Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
- Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
- Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
- Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
- Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
- Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
- Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No specific constraints|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Details of Support Services are available at www.tableau.com. Case acknowledgement target is 4hrs. Standard support is 8am - 5pm Mon - Fri. Other options available on request.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Standard support is provided to every Tableau Online customer at no extra charge as part of their subscription agreement.|
|Support available to third parties||Yes|
Onboarding and offboarding
Tableau provides a great deal of training material and supporting collateral that is publicly available on the web. In addition we have a range of training courses that cover use and administration of the software. For example: Free training videos, free online training presentations, e-learning, classroom-based courses, on-site courses and virtual courses.
Another relevant aspect here is the huge community of partners, users, fans and collaborators across the world who regularly support Q&A forums and provide blog articles and other information that contributes to a collective body of knowledge that our customers find very valuable as they are developing their own skills.
In addition to this, Tableau can be engaged to provide Professional Services for a fee, with a bespoke engagement defined and conducted in accord with the customer's requirements.
|End-of-contract data extraction||
Users have full control over the content (including published workbooks and data extracts) that they choose to put into the Tableau Online Platform and they can regenerate, drop, download or retract these at any time.
Users can request a full copy of their data at the end of their contract which they could then restore to a local server if required.
As stated in our Terms of Service, once a Site is terminated all data, content and related metadata will be removed and is not recoverable.
|End-of-contract process||No additional cost. At the end of a subscription period, if a customer does not renew, then they will find their license is no longer active and all users in the organisation will be unable to publish, access or interact with any content in their Tableau Online Site.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience and interaction is defined by the Creator who published.
In addition Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience.
|Description of service interface||N/a|
|Accessibility standards||None or don’t know|
|Description of accessibility||
The Tableau Platform as a whole does not fully comply with this standard, however the individual dashboards that are published can be made to be fully compliant, at the Creator's discretion.
We maintain various help pages and knowledge base articles to assist Creators with this task, under the heading of 'Building data views for accessibility
|Accessibility testing||Question to be sent to UX testing team.|
|What users can and can't do using the API||
A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'.
The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.
Extract API can be used to create data extracts that improve performance and provide offline access to data.
Document API is used to create and deploy templates or migrate workbooks from test to production data sources.
Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.
Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The purpose of the Tableau Online Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.|
|Independence of resources||The Tableau Online Platform uses technical infrastructure hosted and maintained in our EU (Dublin) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com|
|Service usage metrics||Yes|
A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage.
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Tableau|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||The Tableau Online Platform allows data to be exported in various ways. If using Tableau Prep (included in the platform) then a data flow can produce an output in .csv .tde or .hyper format. Creators can export data to csv from any chart they are working with. Explorers and Viewers can (depending on user permissions) export data from a dashboard or chart they have access to.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Tableau does not guarantee a particular level of availability for the Tableau Online Platform. We publish stats showing current (and last 30 days) levels of performance and maintenance breaks on the internet at trust.tableau.com.
No refunds are provided as a result of degraded service.
|Approach to resilience||This information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud'|
|Outage reporting||A public dashboard is available at www.trust.tableau.com|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.
SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.
Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support.
|Access restrictions in management interfaces and support channels||Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Control procedures for our Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.|
|Information security policies and processes||Our customers, employees, and business partners trust Tableau to responsibly protect the data and systems under our care. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Online Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
The Tableau Security team cares deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.
All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||In relation to Tableau Online Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.|
|Incident management type||Supplier-defined controls|
|Incident management approach||For internal incident management, Tableau uses an industry-leading ticket-tracking platform that conforms to the ITIL standard.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0 to £1000 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A fully-operational instance of the Tableau Online Platform can be made available on a trial basis for a short duration.|
|Link to free trial||Visit www.tableau.com|