CCS Limited

SMS

The distribution and delivery of SMS messages

Features

  • Low cost SMS delivery
  • Success/error reporting

Benefits

  • Rapid information distribution
  • Low cost engagement

Pricing

£0.021 to £0.021 per unit

  • Free trial available

Service documents

G-Cloud 11

964456299683537

CCS Limited

Darren Swailes or Paul Nield

01785 240680

enquiries@completecommunicationsolutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Mail Master, a digital contact platform
Cloud deployment model Private cloud
Service constraints None
System requirements Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour during business opening times
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Our support is flexible in keeping with the nature of the request. We will visit site to assist/train/support clients without charge
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full training is given both on site and through online training. We also provide support documentation for users of our service
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data loaded for the purpose of sending messages is digitally deconstructed after sending. The time when this is done is set by the user as send reports can not be generated once the information is destroyed. Most users set 3 months as the maximum
End-of-contract process Our service is a pay as you use service. We provide access and a usage agreement and only charge for services consumed in a given month. There are no access fees or termination fees.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API Yes
What users can and can't do using the API We assist users to set up API. All service es from upload, reports, downloads etc can be accessed via API. We can also deliver reports to a secure FSTP location
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Logos, fonts, colours, sender ID etc. Our site is designed to be similar to a white label site for each of our clients

Scaling

Scaling
Independence of resources Dynamic server scaling within the Microsoft Azure environment

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide MI for data uploaded, messages sent, received, failed
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Exporting to our cloud solution is done using HTTPS or SFTP. Data downloads for reports etc are done in the same way
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data loaded to our site in MS Azure is done so using HTTPS or SFTP
Data protection within supplier network Other
Other protection within supplier network AES256 bit encryption at rest

Availability and resilience

Availability and resilience
Guaranteed availability Our software sits within the MS Azure Cloud environment which is recognised as perhaps the most secure cloud service in existence. Our solution is a "pay only for what you use" so there would be no refund due if the service was out of use. information regarding the resilience within Azure can be found here https://azure.microsoft.com/en-us/features/resiliency/
Approach to resilience Our service is MS Azure based, resilience information can be found here https://azure.microsoft.com/en-us/features/resiliency/
Outage reporting We provide email alerts to account holders

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Permission per user are set by the account administrators. Permissions can be restricted for all the activities.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 17th January 2017
What the ISO/IEC 27001 doesn’t cover There are no limitations
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our documented ISO27001 security policies are available upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are undertaken within our ISO27001 mandated Secure Development policy
Vulnerability management type Supplier-defined controls
Vulnerability management approach We rely upon the control and assessment with MS Azure, details can be found here https://www.microsoft.com/en-us/trustcenter/security/azure-security
Protective monitoring type Undisclosed
Protective monitoring approach Our service is accessed via a secure user login and failures or breach attempts are monitored. Alerts are investigated upon receipt and if found to have substance, these are put to our technical team to respond to within the hour
Incident management type Supplier-defined controls
Incident management approach We monitor report incidents within the controls of our ISO27001 policies

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.021 to £0.021 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Site access and set up is included free. SMS usage is chargeable

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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