Management Information Centre Limited

Backup as a Service

MICL offer tailored cloud back-up solutions that ensure you never loose information again. Our solutions reduce hardware, speed-up recovery times and ensure you remain compliant with data retention policies. The Backup-as-a-Service can be extended to provide solutions that facilitate full system recovery should a disaster strike.

Features

  • Data is encrypted at source
  • Manage your own restores from a dedicated console
  • Tailored solutions, depending on retention policies, RPO, RTO, etc.
  • Agent and Agentless backups available
  • 24/7 - 365 Backup Management and Support
  • Back-up and restore to any available location
  • Full support for Disaster Recovery
  • Retention policy aligns to business requirements
  • On-premise backup device - optional

Benefits

  • Fewer resources and less management
  • Reduction in hardware, data centre space, less power/cooling
  • Off-site Highly Secure Datacentres to reduce risk
  • Bandwidth optimisation won't interrupt business operations
  • Full assistance migrating from current backup solution
  • Help you become compliant with GDPR
  • Storage requirements scale with your business needs
  • Help defining recovery plan
  • You decide RTO's and RPO's, as per business requirement
  • Only pay for what you use

Pricing

£0.02 to £1 per gigabyte per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

962884541270414

Management Information Centre Limited

Wayne Mowat

02035519236

wayne.mowat@micl.it

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Hardware and internet connectivity required for recovery. As a cloud provider, suitable bandwidth will be required for incremental data transfer. Redstor do not hold or have the ability to reset encryption keys as we are a data processor and not a data controller. The client must retain their encryption keys at all times.
System requirements
  • Internet access
  • Client must be installed on each machine (Physical/Virtual)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on SLA - in most cases in a few hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is as standard across the service.

There is a 24/7/365 emergency support line for severity 1 issues.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Solution will be designed based on client requirement and analysing current backup solution. Migration plan will include archiving of historical data as required (cost to be confirmed). Data copying/seeding will be planned to avoid impact on production environment. Full testing of backup solution is included.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extraction will depend on the user needs and initial set-up.
End-of-contract process User confirm archived data copied to their chosen location. Data destruction to follow, upon agreed date with user.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Other
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Refer to documentation:
http://partners.redstor.com/faqs/936
http://partners.redstor.com/faqs/719
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can customise service, depending on their need: what to back-up, retention period, DR plan.

Scaling

Scaling
Independence of resources User environment not affected by service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Backup capacity and usage.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Redstor

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export and restore data to their chosen location
Data export formats Other
Other data export formats
  • Original file format
  • Other
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Original file format
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Data fully encrypted
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Data fully encrypted

Availability and resilience

Availability and resilience
Guaranteed availability Redstor will use reasonable endeavours to ensure that the Services are available (“Services Availability”) at a minimum of 99.5% per month.
If Redstor fails to achieve the Services Level Targets specified for the Services above, and if Reseller requests Redstor to do so within five (5) Business Days after the target is not met, the customer may claim a credit (up to a limit of £1000 per month) based on the monthly recurring charge for the Services (excluding any variable charges) calculated as a percentage.
Approach to resilience Available on request.
Outage reporting Customers are notified in advance via email to the selected technical contact.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Customers access via the management console is restricted to backups within their groups and collections only.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS Managed Systems
ISO/IEC 27001 accreditation date 14/03/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO9001:2008

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our information security policies and processes comply with ISO:27001 standards, are updated on an ongoing basis and are annual externally audited for compliance and suitability. Our detailed processes and procedures can be reviewed by prospective or existing customers on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Approach
The Change Management Policy details the provisions in place for managing changes to logical systems, products and services. The following mechanisms are subject to effective management: IT infrastructure (physical/virtual), Software updates / upgrades (logical)
Products/Services.

This policy ensures the implementation of appropriate measures to manage the risk of: information being corrupted or destroyed, computer performance being disrupted or degraded, productivity losses being incurred, exposure to reputational damage or service provision to customers being reduced or lost.

Base build information is kept locally, all configuration details are held in Autotask . Builds reflect industry best practice for desktop and server.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All known technical vulnerabilities within the systems are identified using the following online resources: McAfee Threat Centre, CWE Database
and Nessus Vulnerability Assessment Database. Using an industry standard Internal Vulnerability Scanner a test is conducted every 2 years.

Vulnerabilities within the IT system are identified using various scanning tools designed to be non-invasive. For example, running scanning software on the network, attempting remote access,
checking for default and non-robust passwords, Wi-Fi analysis, port scanning, software analysis, SQL testing and system/hardware analysis.

Patches are applied on a priority basis only after testing. Critical patches are applied same day where possible.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Systems are monitored using multiple tools including Solarwinds NOC with built-in and custom application specific monitors plus integration with vendor hardware reporting features. Syslog and individual system alerting capabilities supplement this framework.

Incidents are initially investigated by Technical Team members then escalated to the Team Leader and ultimately the Security Review Panel. A risk evaluation is made based on the severity of impact and action plans derived accordingly. Responsibility for managing the incident is assigned to a panel member who provides feedback accordingly.

Response is immediate upon discovery and measured relative to criticality of the perceived threat and available advice.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Information Security Incident Management Policy ensures the identification and resolution of security incidents, minimising their business impact and reducing the risk of similar incidents recurring. A security incident is defined as a breach of policy or an adverse event that has led or could lead to a compromise in the confidentiality, integrity or availability of information owned or processed by the company.

All security incidents are recorded on an Improvement Form or Helpdesk Ticket and kept for a minimum of 3 years. All employees report security incidents to their manager or the Technical Department in the first instance .

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)

Pricing

Pricing
Price £0.02 to £1 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Redstor are able to offer a full proof of concept for a period of 14 days to prospective customers.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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