Backup as a Service
MICL offer tailored cloud back-up solutions that ensure you never loose information again. Our solutions reduce hardware, speed-up recovery times and ensure you remain compliant with data retention policies. The Backup-as-a-Service can be extended to provide solutions that facilitate full system recovery should a disaster strike.
Features
- Data is encrypted at source
- Manage your own restores from a dedicated console
- Tailored solutions, depending on retention policies, RPO, RTO, etc.
- Agent and Agentless backups available
- 24/7 - 365 Backup Management and Support
- Back-up and restore to any available location
- Full support for Disaster Recovery
- Retention policy aligns to business requirements
- On-premise backup device - optional
Benefits
- Fewer resources and less management
- Reduction in hardware, data centre space, less power/cooling
- Off-site Highly Secure Datacentres to reduce risk
- Bandwidth optimisation won't interrupt business operations
- Full assistance migrating from current backup solution
- Help you become compliant with GDPR
- Storage requirements scale with your business needs
- Help defining recovery plan
- You decide RTO's and RPO's, as per business requirement
- Only pay for what you use
Pricing
£0.02 to £1 a gigabyte a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
9 6 2 8 8 4 5 4 1 2 7 0 4 1 4
Contact
Management Information Centre Limited
James Dixon
Telephone: 02035519236
Email: sales@micl.it
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Hardware and internet connectivity required for recovery. As a cloud provider, suitable bandwidth will be required for incremental data transfer. Redstor do not hold or have the ability to reset encryption keys as we are a data processor and not a data controller. The client must retain their encryption keys at all times.
- System requirements
-
- Internet access
- Client must be installed on each machine (Physical/Virtual)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depending on SLA - in most cases in a few hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support is as standard across the service.
There is a 24/7/365 emergency support line for severity 1 issues. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Solution will be designed based on client requirement and analysing current backup solution. Migration plan will include archiving of historical data as required (cost to be confirmed). Data copying/seeding will be planned to avoid impact on production environment. Full testing of backup solution is included.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data extraction will depend on the user needs and initial set-up.
- End-of-contract process
- User confirm archived data copied to their chosen location. Data destruction to follow, upon agreed date with user.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
- Other
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
Refer to documentation:
http://partners.redstor.com/faqs/936
http://partners.redstor.com/faqs/719 - API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Users can customise service, depending on their need: what to back-up, retention period, DR plan.
Scaling
- Independence of resources
- User environment not affected by service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Backup capacity and usage.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Redstor
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export and restore data to their chosen location
- Data export formats
- Other
- Other data export formats
-
- Original file format
- Other
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- Original file format
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Data fully encrypted
- Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- Data fully encrypted
Availability and resilience
- Guaranteed availability
-
Redstor will use reasonable endeavours to ensure that the Services are available (“Services Availability”) at a minimum of 99.5% per month.
If Redstor fails to achieve the Services Level Targets specified for the Services above, and if Reseller requests Redstor to do so within five (5) Business Days after the target is not met, the customer may claim a credit (up to a limit of £1000 per month) based on the monthly recurring charge for the Services (excluding any variable charges) calculated as a percentage. - Approach to resilience
- Available on request.
- Outage reporting
- Customers are notified in advance via email to the selected technical contact.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Customers access via the management console is restricted to backups within their groups and collections only.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS Managed Systems
- ISO/IEC 27001 accreditation date
- 14/03/2015
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- ISO9001:2008
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Our information security policies and processes comply with ISO:27001 standards, are updated on an ongoing basis and are annual externally audited for compliance and suitability. Our detailed processes and procedures can be reviewed by prospective or existing customers on request.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Approach
The Change Management Policy details the provisions in place for managing changes to logical systems, products and services. The following mechanisms are subject to effective management: IT infrastructure (physical/virtual), Software updates / upgrades (logical)
Products/Services.
This policy ensures the implementation of appropriate measures to manage the risk of: information being corrupted or destroyed, computer performance being disrupted or degraded, productivity losses being incurred, exposure to reputational damage or service provision to customers being reduced or lost.
Base build information is kept locally, all configuration details are held in Autotask . Builds reflect industry best practice for desktop and server. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
All known technical vulnerabilities within the systems are identified using the following online resources: McAfee Threat Centre, CWE Database
and Nessus Vulnerability Assessment Database. Using an industry standard Internal Vulnerability Scanner a test is conducted every 2 years.
Vulnerabilities within the IT system are identified using various scanning tools designed to be non-invasive. For example, running scanning software on the network, attempting remote access,
checking for default and non-robust passwords, Wi-Fi analysis, port scanning, software analysis, SQL testing and system/hardware analysis.
Patches are applied on a priority basis only after testing. Critical patches are applied same day where possible. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Systems are monitored using multiple tools including Solarwinds NOC with built-in and custom application specific monitors plus integration with vendor hardware reporting features. Syslog and individual system alerting capabilities supplement this framework.
Incidents are initially investigated by Technical Team members then escalated to the Team Leader and ultimately the Security Review Panel. A risk evaluation is made based on the severity of impact and action plans derived accordingly. Responsibility for managing the incident is assigned to a panel member who provides feedback accordingly.
Response is immediate upon discovery and measured relative to criticality of the perceived threat and available advice. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
The Information Security Incident Management Policy ensures the identification and resolution of security incidents, minimising their business impact and reducing the risk of similar incidents recurring. A security incident is defined as a breach of policy or an adverse event that has led or could lead to a compromise in the confidentiality, integrity or availability of information owned or processed by the company.
All security incidents are recorded on an Improvement Form or Helpdesk Ticket and kept for a minimum of 3 years. All employees report security incidents to their manager or the Technical Department in the first instance .
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- NHS Network (N3)
Pricing
- Price
- £0.02 to £1 a gigabyte a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Redstor are able to offer a full proof of concept for a period of 14 days to prospective customers.