G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Enova Consulting Ltd are still valid.
Enova Consulting Ltd

EPrints Repository

Enova Consulting Ltd. provides hosting, support and training on the EPrints repository platform. The software can be fully customised to fit individual institutional requirements including non-text based repositories such as those within the arts, humanities and creative sectors. Support is provided depending on each institutional needs and circumstances

Features

  • Remote access to an EPrints Repository
  • Hosted in the cloud within a EU based server
  • Scaleable and easy to setup
  • Can be linked to supported authentication mechanisms
  • Complies with Open Access
  • Provides a platform for research data management
  • Automatic updates/upgrades
  • Automatic backups and disaster recovery procedures

Benefits

  • Cloud based within a secure and controled environment
  • Data can be encrypted
  • No programming skills required
  • Easy modules to allow REF compliance integration
  • Reporting tools available on request
  • Easy to add multiple repositories for testing purposes
  • Easy to launch, migrate or cancel a repository

Pricing

£500 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@enovaltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

9 6 2 7 4 0 4 5 5 2 8 8 7 3 4

Contact

Enova Consulting Ltd Carlos Silva
Telephone: 07545017304
Email: gcloud@enovaltd.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No constraints identified
System requirements
  • Windows XP or above
  • Internet Explorer 8 or above or
  • Chrome, Firefox, Safari (latest version)

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Enova provides on-going support packages for all of its services: Basic (£4,000): The support includes up to 5 days per year. 1 day is used for deployment and management and 4 days for support only. Professional (£6,750): Support includes 9 days per year. Days can be used for support as well as for new tasks and functionality. Enterprise (£10,500): Support includes 15 days per year. Deployment and core service (in the case of EPrints setups) are included. These days can be used for support as well as for new tasks and functionality. Enova will provide both a technical account manager and/or a cloud support engineer depending on each particular need.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our On-Boarding service happens in the following manner:
• Contract and Call-Off sign-off
• Network setup
• Installation
• Testing
• Training
• Go-live
• Support begins (if needed)
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Enova provides a data transfer service.

For MySQL databases in the form of a .sql file.

For EPrints, WordPress or PHP files in the form of either a .zip file or via GitHub.
End-of-contract process
Our Off-Boarding service happens in the following manner:
• Termination notification
• Data transfer/decommission
• Secure data deletion
• Pro-rated refunds sent
• Termination of service

Customers needing to terminate their contracts should provide a 30-
day’s notice period by contacting Enova by email at:
gcloud@enovaltd.co.uk

There are no additional fees for terminating the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The main interface where users are able to manage their accounts and add additional services works under a responsive design.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Enova can configure the hosting solution to escale up or down depending on the particular client's needs. We can supply additional computer power to enhance response time and maximise user experience.

Analytics

Service usage metrics
Yes
Metrics types
Enova uses Google Analytics reporting.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google Cloud Platform, Rackspace, Amazon AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can either use a defined Git repository (GitHub, Atlassian, etc) where they can download the latest version available, or alternatively a .zip file can be made available containing both the database and core files and folder structure ready to be imported in a different location.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Enova operates at a single service level of 99.9% of availability as
standard.

Please contact us if you require any specific service level so that we
can configure the systems and backup procedures accordingly.
Approach to resilience
Enova provides support for the core Services in partnership with our
hosting providers Google Cloud, Rackspace and Amazon AWS. This includes:

Configuring, backing up (scheduled), patching and troubleshooting the host operating system and cloud software when appropriate.
Outage reporting
By email alerts to specific DBAs and or customer/client when required.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on which services have been purchased, customers can access these services via a web interface. This is only provided to self-managed customers. There is no customer access to the Cloud Compute management interfaces where the enhanced segregation service has been selected.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow 11 characteristics for security governance within Enova:

- It is an business-wide issue
- Leaders are accountable
- It is viewed as a business requirement (cost of doing business)
- It is risk-based
- Roles, responsibilities and segregation of duties are defined
- It is addressed and enforced in policy
- Adequate resources are committed
- Staff are aware and trained
- A development life cycle is required
- It is planned, managed and measured
- It is reviewed and audited
Information security policies and processes
Individuals and groups within Enova understand and accept their responsibilities in respect of both security policies and processes. The leaders with responsibility for actions also have the authority to perform those actions when required. Enova takes into account the current and future capabilities of IT; the strategic plans for IT to satisfy the current and ongoing needs of the organisation's business strategy. As for our policy, Enova aims at addressing the fundamentals of our business information security structure including: Information security roles and responsibilities, statement of security controls baseline and rules for exceeding the baseline, and rules of behaviour that agency users are expected to follow and minimum repercussions for noncompliance.

At Enova we expect to monitor and report IT security policies and processes collecting the following details:
- Number of incidents damaging the business
- Systems where security requirements are not meet
- Time to grant, change and remove access privileges
- Number and type of malicious code prevented, security incidents, suspected and actual access violations and obsolete accounts

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As part of Enova's governance practices there are documented policies and procedures for change management at both the operational and technical levels, with appropriate segregation of duties. Components of our services are tracked and monitored 24/7 and any changes documented in a version controlled environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
At Enova we follow the next components for approaching vulnerability management:
- Identify and track assets
- Categorise assets into groups
- Scan assets for known vulnerabilities
- Rank risks
- Patch management (incl. test and patch application)
- Follow-up remediation scan
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Enova can monitor and limit access to potential compromises following a close and confidential discussion with each client. For respond times and incident support please refer to the service definition document attached.
Incident management type
Supplier-defined controls
Incident management approach
Enova works with pre-defined processes and escalation mechanisms for severity levels ranging from Low (issue not affecting the day to day service) to Critical (service is unresponsive). For response times and service constrains please see the service definition document.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 an instance a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@enovaltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.