OD Consultancy Ltd

Projectfusion STANDARD

EU hosted with EU data residency, Projectfusion Standard is trusted by many LA’s and Police forces. Secure collaboration and file storage supporting File Sharing, Project, Program, Case and Task management. Credit Card/GPC payment only.

Features

  • ISO27001:2013 certified
  • Protect documents - restrict download and print
  • Secure collaboration with version control and comments
  • No plugins required
  • 9:00-17:30 support with 15 minute response
  • UK based business

Benefits

  • Share files with high security
  • Prevent unintended leaks with document protection
  • Secure collaboration with outside firms and individuals
  • Share huge files securely
  • Share video securely (download/forward blocked)
  • Offline work on the move with our iPad app
  • Access from anywhere in the world
  • Free webex training
  • Desktop allows offline access

Pricing

£3.41 to £14.22 per user per month

Service documents

G-Cloud 10

962698712022359

OD Consultancy Ltd

Angus Bradley

0207 739 4252

enquiries@projectfusion.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No.
System requirements Any web browser supporting TLS1.1 onwards.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 Minutes during office hours (09:00-17:30)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is accessible directly from the Projectfusion website, and from within the product.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Users may contact our support team via telephone or email to support projectfusion.com for technical support. We will acknowledge the request by email within fifteen minutes of receipt. We will respond via email to the appropriate User and initiate addressing the request using reasonable endeavours within 4 Business Hours of initial contact. PROJECTFUSION servers are automatically monitored every 3 minutes for up time. In the case of a critical failure, where the PROJECTFUSION instance is not responding or accessible from any network, we will attempt to solve the problem using reasonable endeavours within 30 minutes of initial contact or notification by monitoring system.

Support is free, unless the client requires an onsite visit.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online training videos in additional to providing users with documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can download their data directly from the data room from within the app. They can bulk download using a WebDAV or CMIS client, or for a fee we can provide a closing bible on an encrypted DVD or encrypted USB.
End-of-contract process At the end of the contract we remind the client a month in advance that their contract is due to end. At this point they can choose to extend, or to shut down the service. If shutting down, we provide them with instructions on how to download their data, as well as options for a closing bible of their data which is a chargeable service. We then remind the client a week before shut down that their data will be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The services are identical.
Accessibility standards None or don’t know
Description of accessibility Users of assistive technology can choose to use our IOS client. This allows search, upload/download/review of files, as well as comment. It does not currently enable use of Q&A or index document modules.
Accessibility testing We have worked with users of assistive technology using our IOS client. They are able to users features including, but not limited to:
VoiceOver
Zoom
Magnifier
Speech: Speak Selection, Speak Screen, Highlight content, and Typing Feedback
Larger Text
Bold Text
Button Shapes
Increase Contrast
On/Off Labels
API Yes
What users can and can't do using the API Users can upload and make changes to their files and file structure through the API provided they have relevant user permissions.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Logos and branding can be customised within the app
The login screen can be customised.
The customisation must be done by an admin user when the service is provisioned.
Tag clouds can be managed
Workflows can be created
Smart folders can be created.

Scaling

Scaling
Independence of resources Bandwidth throttling.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide data usage reports on request. User reports are available at anytime within the app.

Full audit trail reports are available through a reporting module within the app.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach AES-256 bit encrypted at rest
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data using the app, or using a WebDAV or CMIS app to export their data.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Projectfusion will provide the Customer with at least ninety-nine.nine percent (99.9%) Uptime for each Projectfusion Instance during each Month during the continuance of this Agreement. The Company shall remedy any breach of the warranty set out above by the provision of a credit against fees payable by the Customer for the Projectfusion Instance for the next following calendar month. Such credit will be equal to a percentage of the monthly Basic Price (not including additional surcharges, separate support fees, or any other additional fees charged to the Customer on account of additional services, if any) allocated to the particular Projectfusion Instance.The percentage credit is calculated as per the following formula:
Percentage of time in month for which service is available Credit percentage
99.9% or more None
98% TO 99.9% 20%
Below 98% 40%
Approach to resilience Available on request.
Outage reporting We receive an alert from our monitoring system, we would then alert our clients key contacts by email/telephone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Assured by independent validation of assertion.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CFA
ISO/IEC 27001 accreditation date 19/01/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Formal policies and procedures established which covers changes to all software, applications, systems, infrastructure, hypervisors, virtual machine images, databases, services, operations & facilities used

All configuration controlled using Puppet.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security sites and blogs checked daily manually for important updates.
Fortnightly automated check of services against vulnerabilities.
Monthly NESSUS scans.

‘Critical’ patches deployed same day
‘Important’ patches deployed within 1 week
‘Other’ patches deployed within 4 weeks of a patch becoming available

‘Critical’, ‘Important’ and ‘Other’ are aligned to the following common vulnerability scoring systems:
National Vulnerability Database Vulnerability Severity ratings: ‘High’, ‘Medium’ and ‘Low’ respectively.
Protective monitoring type Supplier-defined controls
Protective monitoring approach OSSEC installed on all servers.
All log files stored in tamperproof cloud storage, and subjected to manual & automated checks.
Incident management type Supplier-defined controls
Incident management approach Formal incident response plan.
All users and personnel reports incidents via trouble ticket.
All reported Information Security weaknesses, observations and occurrences are, immediately upon receipt, assessed and categorised. Reports are raised in the ISMS board. A record is made of the assessment.
The Information Security Manager (or other investigator) investigates the circumstances, and categorises the reported occurrence or observation into one of four categories: okay, event, incident or unknown.
Once incident contained, and required remedial action completed, the Information Security Manager prepares a report for the Management Review & Clients.
Incident reports to any affected clients within 72 hours.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.41 to £14.22 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free 2 week trial.
This doesn't include API access or multiple sites.
Link to free trial http://www.projectfusion.com/start-your-free-data-room-trial/

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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