Ensono Ltd

Ensono AWS Service Provision

Re-sold Amazon Web Services (AWS) that include items such as EC2, ECS, auto-scaling, EKS, Lambda, step functions, elastic load balancing (ELB), S3, elastic block storage (EBS), Glacier, CloudFront, intrusion detection (GuardDuty), DynamoDB, Redshift, Route53 (DNS), identity management (IAM), audit (CloudTrail), web application firewall (WAF), Shield Advanced, reserved instances, spot instances.

Features

  • Elastic Compute on Demand (EC2, ECS, EKS, Lambda, step functions)
  • Wide array of pre-configured machine images for your compute instances
  • Access to AWS Marketplace
  • 3 Availability Zones in UK, plus 12 others across EU
  • Suitable for Official and Sensitive workloads
  • 190+ T-shirt sized compute instances
  • 14 different database services
  • 200 security and compliance services
  • Microsoft Windows, RedHat, Amazon Linux, CentOS, SUSE and more supported
  • Deployment and management services available via Lot 3

Benefits

  • Pay for what you use (pay as you go)
  • Reserved instances (significant discounts available)
  • Spot pricing available
  • Billing transparency
  • Additional commercial optimisation available via Lot 3
  • Best-of-breed governance options available via Lot 3
  • Increased agility and scalability
  • Comprehensive suite of technologies and services available on demand
  • Compliant with all major security and data protection requirements
  • GDPR compliant (Brexit-proof)

Pricing

£50 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EnsonoUKCommercialServices@ensono.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 6 2 2 4 4 3 1 4 7 4 9 7 3 8

Contact

Ensono Ltd Commercial Services
Telephone: 01784 211 100
Email: EnsonoUKCommercialServices@ensono.com

Service scope

Service constraints
AWS details all service constraints on their website, including instances of planned maintenance (which may affect individual available zones). Ensono can assist in resolving many of these constraints; design guidance and advice to help architect, build and manage more resilient solutions are available from Ensono via Lot 3.
System requirements
  • Can be used with Ensono AWS Deployment Service (Lot 3)
  • Can be used with Ensono AWS Service Management (Lot 3)
  • Can be used with Ensono Managed Server Instances (Lot 3)

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response are tied to how critical the issue is. Priority 1 incidents are acknowledged immediately, with a 15 minute response time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Further detail behind our fully managed support levels are contained in the Cloud Managed Service product line.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Ensono provide a defined design engagement, which facilitates the high level and low level design of the AWS solution. These are available in the Ensono Deployment Services. Additionally, Clients can have a fully managed AWS solution using Ensono's Service Management service line.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
As part of our standard contracts, service decommissioning is included. Alternatively, if moving between one MSP and another, the client account is simply re-allocated to the new MSP, and no data extract will be required.
End-of-contract process
This particular service provides the purchase of AWS Cloud Services, via Ensono.
At the conclusion of the contract, the client's AWS account will automatically be re-allocated to the client (this is included in the price) with billing responsibility moved across as well. Any additional services (such as extracting the data) would be an additional service, charged at our standard rate card.

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
AWS standard APIs
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All functionality is available via the CLI.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS)

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).

AWS is responsible for the security of the cloud; clients are responsible for security in the cloud. AWS enables clients to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers clients options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on AWS' website via the links below:

• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
Approach to resilience
This is available on request.
Outage reporting
Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
WS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.

A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded.

AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
Access restrictions in management interfaces and support channels
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Role-based access also applies, limited to roles that have a specific need.
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
29/10/2001 (last renewed 25/03/2019)
What the ISO/IEC 27001 doesn’t cover
Ensono's ISO certification covers all business functions in the UK and Wales.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NCC Group
PCI DSS accreditation date
29/10/2012 (last renewed 10/10/2018)
What the PCI DSS doesn’t cover
Ensono are compliant with Sections 9 & 12 only.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Ensono maintains certification to ISO/IEC 27001:2013 as its approach to Information Security Management as part of Information Security Management System (ISMS). As part of the ISMS, Ensono shall:
•Define and maintain an inventory of all information assets, and supporting assets, which the security of the information assets depend
•Perform regular risk assessments of those information assets, and their supporting assets, to ascertain level of business risk, as per the Ensono Risk Assessment Guide
•Put in place controls to reduce identified risks to acceptable levels, taking account the criticality and value of information and costs involved, as per the Ensono Risk Assessment Guide
•Provide a rolling education programme to all personnel within Ensono, covering importance of information security, and individuals responsibility to adhere to information security related policies, processes and procedures.
•Provide a tool for the prompt reporting of actual or potential security incidents, and resources to promptly evaluate and act upon such incidents
•Continually monitor, review and improve ISMS by undertaking regular reviews, audits and other activities, and take prompt action in response to the findings
•Adopt ISO/IEC 27001:2013 as the approach to Information Security Management, and utilise the Control Objectives of ISO/IEC 27002:2013 for controlling risk

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The objective of Change Management is to ensure that changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner, utilising the ITIL framework to ensure good practice.

To minimise the risk of impact of change related incidents and to record and communicate the changes that are made
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerabilities are identified using Ensono’s Vulnerability Assessment Tool, which collects and collates data from trusted external sources (e.g. Secunia). These are reviewed by a Subject Matter Expert and assigned a patch rating (Critical, High, Medium, Low, or Not Applicable). An Emergency Vulnerability Assessment Board (VAB) is convened immediately to discuss Critical risk vulnerabilities, otherwise VAB meets on a monthly basis. Affected Clients are identified and a summary of the vulnerability is sent to these Clients. Out-of-band patching schedules may be created for critical vulnerabilities; high, medium and low risk vulnerabilities will be rolled into the quarterly patching cycle.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
•File integrity monitoring, alerting and incident resolution - The pre-configured FIM report show any file changes on a daily basis
•Registry integrity monitoring, alerting and incident resolution - as part of default monitoring.
•Security log alerting from security appliances and incident resolution - Ensono create alerts and incident resolution.
•Behaviour anomaly detection, investigation and incident resolution through manual report assessment.
•Alerting - Ensono create alerts and incident resolution.
SIEM is vastly used within ‘Ensono Management Environment’ If Client has subscribed to Log Management (SIEM) services then all the mentioned alerting and more can be provided to client.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Ensono has a predefined Incident Management process, which includes activities from incident notification and logging, classification and escalation, investigation and diagnosis, through to resolution, recovery and incident closure. Ensono’s standard approach is at a VM level is primarily agent based through NetIQ, which reports back to our monitoring platform. This includes many standard metrics including, CPU, Memory, Disk. For all of these there are standard thresholds configured which can be changed on client request. If any of these was to exceed these thresholds for a certain amount of time then a ticket would automatically be raised in support works system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS proprietary
How shared infrastructure is kept separate
Client environments are logically segregated, preventing users and clients from accessing unassigned resources. Clients maintain full control over their data access. Services which provide virtualised operational environments to clients, ensure that clients are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£50 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
AWS provides a free tier for all its services.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EnsonoUKCommercialServices@ensono.com. Tell them what format you need. It will help if you say what assistive technology you use.