INFOR (UNITED KINGDOM) LIMITED

Infor Learning Management

Infor Learning Management is a robust end-to end solution for creating, delivering, and reporting on learning throughout your internal and extended organization. It accelerates the rate at which you can help employees achieve their full potential by improving productivity, enhancing compliance, and contributing directly to the success of your enterprise.

Features

  • Content Authoring
  • Mobile Access
  • Cetification and Compliance Management
  • Learning Portal
  • Reporting and Analytics

Benefits

  • Advanced certification and compliance.
  • Social learning, unstructured learning, and standardized training.
  • Provides a multilingual, global learning platform for global learner population.
  • Manages mandatory certifications and required training.
  • Seamlessly integrates mobile and social learning.
  • Personalize learning and track results.
  • Promote collaboration to drive engagement and productivity.

Pricing

£23.47 per person per year

Service documents

G-Cloud 10

962072053793124

INFOR (UNITED KINGDOM) LIMITED

Lorant Horvath

07752065133

lorant.horvath@infor.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Solution is software as a service and as such will have planned updates, enhancements and maintenance windows
System requirements An internet connection and supported browser are required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customers receive support for an unlimited number of incidents, 24-hour online support 7 days a week through a portal, and a priority ranking based on the severity of the incident.

The Xtreme Support Portal's consumer-facing user interface enables users to customize their preferred views so they can work with a personalized and familiar presentation of information. It also provides access to critical support resources, including software patches, service packs, updates, release notes, an information database, recorded briefings, and online communities-24 hours a day, 7 days a week, and 365 days a week Year.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Users can start a chat while clicking on the wizard embedded within the web page. A new window opens up and allows users to immediately log their incident/ask their question etc.
Web chat accessibility testing Further information can be supplied on request.
Onsite support No
Support levels Infor offers two levels of supports that our Cloud customers may choose from:

• Xtreme Premium
• Xtreme Elite

To review more information on the Support Plans please visit: http://www.infor.com/support/support-plan-features/
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started At Infor, we recommend starting with a "Train-the-Trainer" approach. One to two "power-users" will be included in the implementation team to gain in-depth knowledge of the product. This assures an 'on-site' expert that can handle user questions as well as continued internal training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.
End-of-contract process Infor believes that the data belongs to the customer. Upon termination of the contract, all data will be returned to the customer.

Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobility is delivered using HTML5 responsive design. The mobile solution delivers key functionality appropriate to screen real-estate. The desktop service has full functionality.
Accessibility standards None or don’t know
Description of accessibility Further information on request.
Accessibility testing Further information on request.
API No
Customisation available Yes
Description of customisation Infor provides extensibility tools within the applications to enable the users to personalise and configure.

No new code will be required for the customisations described above. Infor will be using proprietary, pre-existing software to provide the SaaS service and accordingly will not be publishing its code and data.

Scaling

Scaling
Independence of resources The Infor® Cloud built on Amazon Web Services (AWS) offers you the best available cloud infrastructure, network services, and application designs—so you get the reliability, security, and scalability you need to trust your business to cloud-based software.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Infor encrypts data at rest using AES-256
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Further information on request.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Infor commits to 99.5% uptime for our cloud solutions. Details related to penalties for non-performance will be covered in the contract between Infor and the client.
Approach to resilience Infor application and database servers are installed across multiple AZ’s to provide the highest availability possible. If a data center or AZ partially or completely fails, the work load is automatically redistributed across the other AZ’s within the region by the AWS Elastic Load Balancers (ELB) and Auto Scaling services. Relational database servers employ synchronous or near-synchronous replication to duplicate data in multiple AZ’s to minimize or eliminate any transaction loss due to a system, data center, or AZ failure.
Outage reporting Any outages can be reported for example through public dashboards, email alerts and/or ming.le alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Our applications are capable of integrating on premise Active Directory system (through an ADFS trust) to provide consistency with on premise user management systems. The on-premises IdP must be SAML 2.0-compliant. If multi-factor authentication for customer's users already exists, it can be supported.
Access restrictions in management interfaces and support channels Infor Cloud Operations adheres to the security principles of “least privilege and need-to-know” and has implemented several security controls to ensure the confidentiality, integrity and availability of data. These security controls include database-level segregation, roles based access controls and role-based application level controls. Infor offers a multitude of profiles for our customers. It is the responsibility of the customer to designate privileges.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SSAE/18 SOC 1 Type 2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards SSAE18 Type 2 SOC 1 and SOC 2
Information security policies and processes Infor has an Information Security Office responsible for all aspects of security for Infor's Cloud offerings. Policies are published and employees are mandated to sign up to the adherence of these policies on an annual basis.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Infor's SaaS Cloud Services Change Management process aligns with ITIL v3 ITSM best practices. All the changes will be tested before deployment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Infor ISO performs the following security scans to identify OWASP security threats: source-code scanning, vulnerability scanning, penetration testing, and system hardening scans. The security items identified in the scans are triaged and the proper remediation are added to the Development process for resolution (for application related issues) or provided to the Cloud Operations team (for infrastructure related issues). Members of the Security team receive updates from the Center for Internet Security (CIS) as well as from the Federal Government (US-CERT).
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Infor leverages the AWS security tools as the first layer of defense against unauthorized access. Infor Cloud Operations and Infor Security Office (ISO) then deploy host-based malware and IDS/IPS protection to provide an additional layer of protection. This host-based protection is managed from a centralized location, pushing updates on a daily basis and centrally managing all security. Alerts are reviewed on a daily basis and appropriate action is taken upon review.
Incident management type Undisclosed
Incident management approach Infor has an incident management process in place. Further details will be part of master service agreement.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £23.47 per person per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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