The BeingOnline team over 50 years combined experience in supplying email marketing campaign assets to the Department for the Economy NI, Translink, Power NI, Stena Line, Smiths Group PLC, Kia UK & Ulster University. We design, built and test HTML email campaigns for use from any email sender platform.
- Design for campaign within brand guidelines.
- Email templates designed to best practice industry guidelines.
- Animation within email headers.
- HTML build to include responsive handling for mobile devices.
- Multi email client automated rendering testing.
- Multi-screen size automated rendering testing.
- Email performance reporting.
- Consultancy on best practice email design for increased engagement.
- Subject line consultancy
- Increased engagement through visually engaging email campaign design.
- Improved deliverability through best practice guidance.
- Re-usable templates for future use and cost efficiency.
£60 to £80 per unit per hour
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Email templates are supplied to the best practice guidelines. The BeingOnline will follow the specification of the particular email client the email will be sent from.|
|System requirements||Browser with web access|
|Email or online ticketing support||Email or online ticketing|
|Support response times||2 hours response time. Weekend support demands can be reached by the emergency support telephone line.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||All email marketing contracts will have a named account manager assigned as a support contact. This will be accessible by phone and email. Costs for this would be included in the quote.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide briefing documentation for display campaigns and take verbal briefs.|
|End-of-contract data extraction||We will hand over any data produced at the end of the contract and show records to demonstrate that it has been deleted from our servers.|
|End-of-contract process||At the end of the contract we will ensure that the buyer has all assets produced under the contract. We will also ensure that data is handed over and deleted from our records for GDPR.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Assets are responsive so will adapt automatically in the browser.|
|Description of customisation||Display ad assets are fully customisable.|
|Independence of resources||For services that we host, Microsoft Azure is used to provide scaling capabilities based on demand so users aren't affected by other user's activity. This is done through auto-scaling or manual intervention based on performance alerting.|
|Service usage metrics||Yes|
|Metrics types||Metrics will be provided on any service that is being hosted online using Google Anayltics or Google Tag Manager.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||We provide a self-serve or managed service approach for data import/export. For self-serve, an admin area is used by our customers, using login authentication and authorization with access also being restricted by IP address. Data can then be imported/exported when required. For managed service, we provide data imports/exports on request.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||For hosted services, we provide a 99.9% availability guarantee. Users are refunded based on request if these levels are not met on a month by month basis.|
|Approach to resilience||Available on request|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||No|
|Access restrictions in management interfaces and support channels||We require login based Authorisation and Authentication and where possible lockdown management interfaces by user IP Address.|
|Access restriction testing frequency||Less than once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 1 month and 6 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||A named board-level individual provides oversight on service security to ensure that risks are adequately mitigated, while management ensures that controls are implemented to mitigate risks.|
|Information security policies and processes||
Our IT security policy:
* Enumerates the elements that constitute IT security.
* Explains the need for IT security.
* Specifies the various categories of IT data, equipment, and processes subject to our policy.
* Indicates, in broad terms, the IT security responsibilities of the various roles in which each member of the company may function.
* Indicates appropriate levels of security through standards and guidelines.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Changes are undertaken within a controlled process that ensures:
Sign-off of changes;
Notification of changes;
Rollback of changes;
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Our online services are monitored by various sources, alerting to unusual access patterns, possible vulnerabilities, and interruptions to service. These alerts and logs are actively monitored by key technical staff. Issues identified are assessed based on security and operational impact. High-risk issues are patched and services updated with 24 hours. Through our Intrusion Protection Service subscriptions, we have access to wider industry reporting on potential threats.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Our online services are monitored by various sources, alerting to
unusual access patterns, possible vulnerabilities, and interruptions to service. Our response to any potential issue is to identify the affected services and nature of the compromise. Take a point in time copy of any infrastructure supporting the service potentially compromised to enable post-restoration analysis. Take action to prevent future compromises. Restore services to pre-compromised state with appropriate patching.
|Incident management type||Supplier-defined controls|
|Incident management approach||We have a predefined process for security and operational incident management that covers identification, resolution, and reporting. Incidents can be reported through our support channels. How the incidents are reported is dependant on the severity of the incident.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£60 to £80 per unit per hour|
|Discount for educational organisations||No|
|Free trial available||No|