Incremental Group

Cloud Transition Management

Incremental Group’s proven approach to Cloud Transition Management is tailored to meet the individual requirements of each project. Following industry best practice such as PRINCE2 and ITILv3, our Cloud Transition Management service ensures projects are robustly planned and executed to quickly realise the required outcomes for our customers.

Features

• Transition of applications and data to cloud infrastructure
• Transition of application support from 3rd parties
• Proven and repeatable cloud transition methodology
• Professional team of experienced Cloud Transition Managers and Service Managers
• Aligned to formal standards e.g. PRINCE2, ISO:9001, ISO:27001 and ITILv3
• Comprehensive risk management of all aspects of transition
• Robust Operational Readiness Assessments
• Transition to Azure, AWS, Citrix, UKCloud and any other cloud
• Transition between data centres and physical to virtual environments
• Hybrid Cloud Transition approach available

Benefits

• Focus on the delivery of project outcomes for transition
• Smooth transition of services in a risk-controlled environment
• Collaborative and transparent approach throughout the transition
• Access to wider group of technology professionals
• Consideration of digital transformation activities during transition
• Technology agnostic approach to Cloud Transition Management
• Business case and ROI focused Cloud Transition management approach

£300 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

961641212495948

Contact

Iain Cherry
03455653000
enquiries@incrementalgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: Incremental Group provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services. ; We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Incremental Group provides on-site, remote/online and documented training dependant on the requirements of each individual customer. ; Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisation's agreed as part of the project scope.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Incremental Group provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services. ; We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Incremental Group provides buyers with quality assurance and performance testing for cloud support. As an established supplier of cloud solutions to the Public Sector we work in close collaboration with buyers to define a set of acceptance criteria for the operation of the service. ; Having defined the acceptance criteria we will agree a series of tests that allow us to demonstrate to the buyer that the service meets the service requirements across the lifetime of the contract.; Incremental Group provides this service for our own cloud services and also independent quality assurance and performance testing on behalf of buyers who are using third party service providers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Incremental Group’s on-going support and service management approach combines best of breed technology with best practice ITILv3 aligned processes and we tailor these services to meet the changing demands of our customers. Our support model is broken down into a number of operational sub-services, ensuring that the definition of system and service targets are meaningful, measurable and aligned to our customers’ requirements. ; Incremental Group’s support framework is built around industry standards. We provide fully managed services under the ITILv3 framework for critical IT solutions requiring high availability using Service Management and Monitoring solutions.

Service scope

• Service constraints: No immediate constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All SLAs and response times are agreed with customers and aligned to their specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £300 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.