IQVIA Technology Services Limited

Care Pathway Analytics

Care Pathway Analytics is a service that allows health organisations to understand care pathways. Combining HES and local data to create longitudinal patient pathways enabling providers and commissioners to understand variations between patients, how these can be addressed to improve patient experiences and outcomes and improve cost effectiveness.

Features

  • Treatment pathway reporting and analytics
  • Peer comparisons across a range of cohorts
  • Variation in treatment pathways
  • Pathway Comorbidity analytics
  • Unique visualisation of complex patient pathways
  • Care pathway analysis
  • Disease based care pathways
  • Combine multiple data sources - local and national
  • Analytics providing actionable insight

Benefits

  • Identify service variation to support improved healthcare
  • Compare pathways to ensure services adhere to standards
  • Informs evidence based analysis and decisions
  • Identify and release resources to generate improved income
  • Supports collaborative working within and across organisational stakeholders
  • Benchmark with local, national or recognised best practice standards
  • Unique visualisation of care pathways
  • Measure performance and assess outcomes
  • Monitor and review pathway changes implemented over time

Pricing

£900 to £1200 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 6 1 3 0 9 2 6 1 1 0 9 9 7 2

Contact

IQVIA Technology Services Limited

Bhavin Shindroja

01785 238009

nhssolutions@iqvia.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints.
System requirements
Meet minimum recommended technical requirements provided on discussion

User support

Email or online ticketing support
Email or online ticketing
Support response times
This will be set out within the agreed SLA with client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
The IQVIA Service Team will act as a single point of contact for the Trust. It is the mission of the Service Team to provide the Trust with a great service experience and to resolve any issues or requests in an effective manner and within the agreed timescales. The Service Team have accountability for all the Service Management processes and work across our Delivery Teams to monitor all aspects of the service, manage governance and risk and continually review and recommend improvements.

IQVIA unlimited support queries relating to any aspect of the solution.

Our Service Team will monitor Major Incidents, Incidents, Service Requests and Problem Management resolution timings. In agreement with the client, Severity Levels will be allocated to Incidents, Service Requests and Problem Records.

IQVIA will allocate an account manager to the client.
Support available to third parties
No

Onboarding and offboarding

Getting started
As part of the on-boarding process IQVIA will provide the client with the details of how they will access this service, as this will be dependent how they wish to use this service. IQVIA provide both onsite training (either at client or our location) and online live training. All training will include training guides. IQVIA will also provide users with the appropriate user reference documentation to use this service
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The client will already have access to their data as this would haven been provided to IQVIA as part of the service. If there is a requirement to extract data we can discuss this with the client
End-of-contract process
Access to the service will be terminated at the end of the contract and the client user(s) will no longer be able to access the service

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
There are a number of ways the service can be customised and is specific to the requirements by the client. Please contact us to discuss these options.

Scaling

Independence of resources
Managed through formal capacity management programme

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against an Information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational Management; Security Incident Management; Business Continuity
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Within the service there are options to extract the analysis and we will provide this information to you on contract
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.  The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit.   Data is transferred encrypted typically using N3.

Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.  The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit.   Data is transferred encrypted typically using N3.

Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.

Availability and resilience

Guaranteed availability
IQVIA are pleased that the availability of this service is 99.80%
Approach to resilience
This can be available on request.
Outage reporting
Service outages are communicated to internal stakeholders and external key contacts by the IQVIA Service Delivery team in line with ITIL Service Management processes

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Asset owner and Access Control Register will govern who can access the service in addition to the authentication management access
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI (UKAS accredited certificate)
ISO/IEC 27001 accreditation date
25/03/2019
What the ISO/IEC 27001 doesn’t cover
There are no exclusions to the ISO 27001 Statement of Applicability
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HSCIC Information Governance Toolkit (ISMS Certificate)
  • ISO 27001 Lead Implementer and Auditor
  • BCS CISMP

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
HSCIC Information Governance Toolkit (ISMS Certificate), ISO 27001 Lead Implementer, IS) 27001 Auditor
Information security policies and processes
IQVIAis committed to Information security and we operate under a Corporate Global Information Assurance Framework to ensure the management, controls and protection of our information Assets and those entrusted to us by clients and business partners   The Global Information Assurance Framework is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.  In addition IQVIA also maintains and aligns with a current NHS Digital Information Governance Toolkit with a ‘compliant’ status.

IQVIA approach ensures a high level of data protection, security and confidentiality in our Products and Service. IQVIA also comply fully with our obligations under the NHS Digital IG Toolkit and we maintain a ‘compliant’ status. N3 is used for Support and Project work and staff undergo data protection, confidentiality and ISO27001 training so they understand their responsibilities in their role. We also ensure we follow the clients IG policy and data security processes.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.
Vulnerability management process consists of Risk Assessment, Vulnerability test and Penetration test. Findings out of these assessments are prioritised and addressed. Change, Patch and Asset management processes helps in identifying and mitigating the vulnerabilities and the associated risks.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.
Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a service desk and recorded in a service management system. Necessary remediation measures are taken to address the risks.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£900 to £1200 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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