Care Pathway Analytics
Care Pathway Analytics is a service that allows health organisations to understand care pathways. Combining HES and local data to create longitudinal patient pathways enabling providers and commissioners to understand variations between patients, how these can be addressed to improve patient experiences and outcomes and improve cost effectiveness.
Features
- Treatment pathway reporting and analytics
- Peer comparisons across a range of cohorts
- Variation in treatment pathways
- Pathway Comorbidity analytics
- Unique visualisation of complex patient pathways
- Care pathway analysis
- Disease based care pathways
- Combine multiple data sources - local and national
- Analytics providing actionable insight
Benefits
- Identify service variation to support improved healthcare
- Compare pathways to ensure services adhere to standards
- Informs evidence based analysis and decisions
- Identify and release resources to generate improved income
- Supports collaborative working within and across organisational stakeholders
- Benchmark with local, national or recognised best practice standards
- Unique visualisation of care pathways
- Measure performance and assess outcomes
- Monitor and review pathway changes implemented over time
Pricing
£900 to £1,200 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
9 6 1 3 0 9 2 6 1 1 0 9 9 7 2
Contact
IQVIA UK
Bhavin Shindroja
Telephone: 02030755000
Email: nhssolutions@iqvia.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No constraints.
- System requirements
- Meet minimum recommended technical requirements provided on discussion
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- This will be set out within the agreed SLA with client.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
The IQVIA Service Team will act as a single point of contact for the Trust. It is the mission of the Service Team to provide the Trust with a great service experience and to resolve any issues or requests in an effective manner and within the agreed timescales. The Service Team have accountability for all the Service Management processes and work across our Delivery Teams to monitor all aspects of the service, manage governance and risk and continually review and recommend improvements.
IQVIA unlimited support queries relating to any aspect of the solution.
Our Service Team will monitor Major Incidents, Incidents, Service Requests and Problem Management resolution timings. In agreement with the client, Severity Levels will be allocated to Incidents, Service Requests and Problem Records.
IQVIA will allocate an account manager to the client. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- As part of the on-boarding process IQVIA will provide the client with the details of how they will access this service, as this will be dependent how they wish to use this service. IQVIA provide both onsite training (either at client or our location) and online live training. All training will include training guides. IQVIA will also provide users with the appropriate user reference documentation to use this service
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The client will already have access to their data as this would haven been provided to IQVIA as part of the service. If there is a requirement to extract data we can discuss this with the client
- End-of-contract process
- Access to the service will be terminated at the end of the contract and the client user(s) will no longer be able to access the service
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- There are a number of ways the service can be customised and is specific to the requirements by the client. Please contact us to discuss these options.
Scaling
- Independence of resources
- Managed through formal capacity management programme
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
- IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against an Information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational Management; Security Incident Management; Business Continuity
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Within the service there are options to extract the analysis and we will provide this information to you on contract
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
-
IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3.
Our approach ensures a high level of data protection, security and confidentiality in our Products and Service. - Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
-
IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using N3.
Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
Availability and resilience
- Guaranteed availability
- IQVIA are pleased that the availability of this service is 99.80%
- Approach to resilience
- This can be available on request.
- Outage reporting
- Service outages are communicated to internal stakeholders and external key contacts by the IQVIA Service Delivery team in line with ITIL Service Management processes
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Asset owner and Access Control Register will govern who can access the service in addition to the authentication management access
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI (UKAS accredited certificate)
- ISO/IEC 27001 accreditation date
- 25/03/2019
- What the ISO/IEC 27001 doesn’t cover
- There are no exclusions to the ISO 27001 Statement of Applicability
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- HSCIC Information Governance Toolkit (ISMS Certificate)
- ISO 27001 Lead Implementer and Auditor
- BCS CISMP
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- HSCIC Information Governance Toolkit (ISMS Certificate), ISO 27001 Lead Implementer, IS) 27001 Auditor
- Information security policies and processes
-
IQVIAis committed to Information security and we operate under a Corporate Global Information Assurance Framework to ensure the management, controls and protection of our information Assets and those entrusted to us by clients and business partners The Global Information Assurance Framework is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. In addition IQVIA also maintains and aligns with a current NHS Digital Information Governance Toolkit with a ‘compliant’ status.
IQVIA approach ensures a high level of data protection, security and confidentiality in our Products and Service. IQVIA also comply fully with our obligations under the NHS Digital IG Toolkit and we maintain a ‘compliant’ status. N3 is used for Support and Project work and staff undergo data protection, confidentiality and ISO27001 training so they understand their responsibilities in their role. We also ensure we follow the clients IG policy and data security processes.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
The IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.
Vulnerability management process consists of Risk Assessment, Vulnerability test and Penetration test. Findings out of these assessments are prioritised and addressed. Change, Patch and Asset management processes helps in identifying and mitigating the vulnerabilities and the associated risks. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
IQVIA Global Information Assurance Framework provides information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST.
Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a service desk and recorded in a service management system. Necessary remediation measures are taken to address the risks. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £900 to £1,200 a person a day
- Discount for educational organisations
- No
- Free trial available
- No