Level 5

User Experience (UX) and User Interface (UI) Services

Our UX and UI services specialise in identifying the user’s needs first and in-line with business objectives. We deliver creative, bespoke frameworks and designs that involve user research, workshops, wireframes/prototypes and testing that translate to a commercially viable product for our client.

Features

  • User experience led design
  • Wireframes
  • User and demographic research and workshops
  • Usability testing
  • Prototypes
  • Brand development
  • Brand and digital guidelines
  • Responsive layouts
  • Multi-platform support
  • Mobile app support

Benefits

  • Experienced in working to and passing GDS standards
  • Improved user experience and customer satisfaction
  • Delivery in-line with research
  • Use of Agile methodology
  • Prototypes with preview environments for testing on multiple devices
  • Reports to outline research outputs, requirements, and set strategy
  • Seamless integration with your team
  • Team training for inhouse ownership

Pricing

£575 per person per day

  • Education pricing available

Service documents

G-Cloud 11

959966182385999

Level 5

Gaurav Malhotra

0333 444 07 90

gaurav@level5.co.uk

Planning

Planning
Planning service Yes
How the planning service works Initially, we engage with our clients to understand the business objective, message and the (desired) targeted user base. This provides clear insight on steps to take going forward and allows us to strategically offer an integrated process for project outline.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works In order to ensure user experience, we use a mix of testing practices such as; usability testing (on-site and off-site). user feedback (online and office), customer satisfaction surveys (NPS/CES), and first click testing to name a few.

In regard to UI; we use various and current industry-specific tools to benchmark, audit the application, and optimise SEO.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Services are subject to agreed timing with our client

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Provided on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £575 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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