RJD Technology Ltd

Sparx Enterprise Architect software

RJD is a Value Added Reseller of the internationally recognised Sparx' Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.

Features

  • Comprehensive support for UML
  • Intuitive and friendly user interface
  • MDA transformation support
  • Suport for pluggable technologies using MDG technology
  • Database modelling
  • Version control support
  • Baseline support

Benefits

  • Open standard
  • Models and manages complex information
  • Structured scenario editor enabling effective use case creation
  • Enables information sharing between team members
  • Enables requirement capture
  • Provides information traceability

Pricing

£200 to £600 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 5 9 0 7 5 4 0 8 0 7 8 0 8 7

Contact

RJD Technology Ltd

Jeff Thomas

02392410044

enquiries@rjdtechnology.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Model Driven Generation (MDG) e.g. ARCHIMATE. MODAF, TOGAF
Cloud deployment model
Public cloud
Service constraints
In order to use the full range of facilities on offer a licence needs to be purchased.
System requirements
  • EA can be installed on idividual machines
  • Alternatively, EA can be installed on an enterprisewide IT system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
RJD assists with EA requirements capture, software installation and training.
Our Technical Support Manager will allocate support resources upon request.
Support costs are calculated at agreed SFIA level man day rates.
Support available to third parties
No

Onboarding and offboarding

Getting started
Online training is supported by on site training and training manual at extra cost upon request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • DOCX
  • DOC
End-of-contract data extraction
The data may remain locally hosted throughout the licence period.
Data stored in the cloud may therefore be saved locally before the contract ends.

Users' information deleted in accordance with GDPR guidelines.
End-of-contract process
The EA application becomes inaccessible but no data is lost. EA (.eap) files may be transferred to other platforms with extant licences.
Data is retained in a relational database and can be exported in a .xml fie format.
No additional costs are incurred at contract completion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Direct dial or email
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
The breadth and depth of EA can be configured for the user to reduce potential complexity and increase productivity. This is mainly done using the Model Driven Generation (MDG) Technologies capability within the tool. RJD offers specialist support for the creation of MDG capabilities if required by the customer.

Scaling

Independence of resources
The only limits on the service are those imposed by the customer's LAN/WAN capacity and latency.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sparx Systems pty

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Files can be exported in .eap, .csv, .doc, html and .xml formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xml
  • Html
  • .eap
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Html
  • .eap

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Not applicable.
Data protection within supplier network
Other
Other protection within supplier network
Not applicable.

Availability and resilience

Guaranteed availability
Once a licence is purchased, EA software is fully available at all times. The manufacturer, Sparx, issues periodic software updates to guarantee and improve the service.
If there were to be any issues with EA not functioning correctly and the issue being unresolvable, then a full refund would be made.
Approach to resilience
Available upon request.
Outage reporting
Not applicable.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
System Administrator controls access to the application software.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SN Registrations(Holdings) Ltd - a MoD approved ISO27001 certification company.
ISO/IEC 27001 accreditation date
2 Decembe 2016
What the ISO/IEC 27001 doesn’t cover
Nil. Certification covers ALL current and projected activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
RJD has its own System Security Policy which is certified under ISO27001 and also checked under ISO9001. All employees are required to read and sign their understanding and acceptance of this policy. RJD complies with the GDPR regulations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management of the application software for the large international user community is carried out by Sparx.
Vulnerability management type
Undisclosed
Vulnerability management approach
Not applicable. User defined.
Protective monitoring type
Undisclosed
Protective monitoring approach
Not applicable. User determined.
Incident management type
Undisclosed
Incident management approach
Not applicable. User defined.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£200 to £600 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day trial of standard package functionality. This allows use of all major capabilities.
Free online example version provided by supplier

Service documents

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