RJD Technology Ltd

Sparx Enterprise Architect software

RJD is a Value Added Reseller of the internationally recognised Sparx' Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.


  • Comprehensive support for UML
  • Intuitive and friendly user interface
  • MDA transformation support
  • Suport for pluggable technologies using MDG technology
  • Database modelling
  • Version control support
  • Baseline support


  • Open standard
  • Models and manages complex information
  • Structured scenario editor enabling effective use case creation
  • Enables information sharing between team members
  • Enables requirement capture
  • Provides information traceability


£200 to £600 per licence per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

9 5 9 0 7 5 4 0 8 0 7 8 0 8 7


RJD Technology Ltd

Jeff Thomas



Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Model Driven Generation (MDG) e.g. ARCHIMATE. MODAF, TOGAF
Cloud deployment model Public cloud
Service constraints In order to use the full range of facilities on offer a licence needs to be purchased.
System requirements
  • EA can be installed on idividual machines
  • Alternatively, EA can be installed on an enterprisewide IT system

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels RJD assists with EA requirements capture, software installation and training.
Our Technical Support Manager will allocate support resources upon request.
Support costs are calculated at agreed SFIA level man day rates.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is supported by on site training and training manual at extra cost upon request.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • DOCX
  • DOC
End-of-contract data extraction The data may remain locally hosted throughout the licence period.
Data stored in the cloud may therefore be saved locally before the contract ends.

Users' information deleted in accordance with GDPR guidelines.
End-of-contract process The EA application becomes inaccessible but no data is lost. EA (.eap) files may be transferred to other platforms with extant licences.
Data is retained in a relational database and can be exported in a .xml fie format.
No additional costs are incurred at contract completion.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Direct dial or email
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
Customisation available Yes
Description of customisation The breadth and depth of EA can be configured for the user to reduce potential complexity and increase productivity. This is mainly done using the Model Driven Generation (MDG) Technologies capability within the tool. RJD offers specialist support for the creation of MDG capabilities if required by the customer.


Independence of resources The only limits on the service are those imposed by the customer's LAN/WAN capacity and latency.


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Sparx Systems pty

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Files can be exported in .eap, .csv, .doc, html and .xml formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xml
  • Html
  • .eap
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Html
  • .eap

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Not applicable.
Data protection within supplier network Other
Other protection within supplier network Not applicable.

Availability and resilience

Availability and resilience
Guaranteed availability Once a licence is purchased, EA software is fully available at all times. The manufacturer, Sparx, issues periodic software updates to guarantee and improve the service.
If there were to be any issues with EA not functioning correctly and the issue being unresolvable, then a full refund would be made.
Approach to resilience Available upon request.
Outage reporting Not applicable.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels System Administrator controls access to the application software.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SN Registrations(Holdings) Ltd - a MoD approved ISO27001 certification company.
ISO/IEC 27001 accreditation date 2 Decembe 2016
What the ISO/IEC 27001 doesn’t cover Nil. Certification covers ALL current and projected activities.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes RJD has its own System Security Policy which is certified under ISO27001 and also checked under ISO9001. All employees are required to read and sign their understanding and acceptance of this policy. RJD complies with the GDPR regulations.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management of the application software for the large international user community is carried out by Sparx.
Vulnerability management type Undisclosed
Vulnerability management approach Not applicable. User defined.
Protective monitoring type Undisclosed
Protective monitoring approach Not applicable. User determined.
Incident management type Undisclosed
Incident management approach Not applicable. User defined.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £200 to £600 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day trial of standard package functionality. This allows use of all major capabilities.
Free online example version provided by supplier

Service documents

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