BrightLemon

Customisable Online Community Platform

We specialise in building collaborative online communities. These are social platforms where users can connect, share, create and all act towards a common goal. Our expertise knowledge in Community Strategy and Social Psychology assists with all aspects of the project from Discovery to development.

Features

  • Discovery stage to uncover the needs of your community
  • Defining community strategy and common business objectives
  • Online community software
  • Content strategy and SEO optimisation
  • Full Drupal Content Management System capabilities
  • Tailored enterprise features
  • Social/community networking
  • Instant messaging and group messaging system
  • Management of events and event notifications
  • System integration with third parties services

Benefits

  • Scalable platform
  • Open Source and fully customisable
  • On-site training provided
  • Community engagement
  • Manage and improve relationship between users
  • Content and activity moderation
  • Exchanging knowledge
  • Ability to monitor success and making improvements using metrics
  • Flexibility to evolve as your community grows

Pricing

£3 to £5 per user per month

  • Education pricing available

Service documents

G-Cloud 10

958777556264172

BrightLemon

Leon Tong

02076082838

sales@brightlemon.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Service constraints are managed via an ITIL compliant process. Maintenance outages for the service are managed via SLA as agreed with the client to enable application updates, core and security patching and infrastructure patching. No constraints re: user hardware apply.
System requirements
  • No licence required (open source GPL)
  • Standards compliant web browser required (see supported browsers)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets are responded to on a priority basis, ranging from Level 1 Urgent to Level 3 Not Urgent, as defined in a tailored Service Level Agreement (SLA). SLAs are agreed with clients based on business and operational needs. Our standard response times range from 4 hours to 2 days. Out of office hours, our response times are as agreed with the client and recompense with their needs. High-security tickets will be answered 24/7.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Google Hangout Groups, Slack Groups
Onsite support Yes, at extra cost
Support levels We provide custom support packages dependent on the chosen SLA. All Support Levels include: Support desk service Service monitoring Application maintenance Core and Security patching Knowledge base and known error log Monthly system and SLA reporting Pricing starts from £4800 per month and is dependent on the level of application customisation. Development is charged separately at the published rate card. A Technical Account Manager is provided with all support levels.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Business Process Mapping is conducted for HR processes User journeys and stories are converted into a Technical and Functional overview. On launch, onsite training is provided, ongoing support includes user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is extracted according to ITIL standards. Support includes extraction of user and application data to industry formats (xml, sql, html, csv) for archive or migration.
End-of-contract process A project closure checklist confirms with ITIL processes.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Differences between the mobile and desktop service

The mobile service is optimised to include all essential content and follows industry standard UX principles.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Accessibility testing

JAWS and a number of industry standard Accessibility tools
API Yes
What users can and can't do using the API The API is setup and changed via development and support for this service.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Significant customisation is available via the development and support of this service.

Scaling

Scaling
Independence of resources Our service is not provided using shared hosting or resources.

Analytics

Analytics
Service usage metrics Yes
Metrics types User and transaction data summaries are available by default. Additional custom reports are available at the development rate.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach A subset of Data can be exported via the application (restricted user access only). A full dataset (application and system) can be extracted via the ongoing support service.
Data export formats
  • CSV
  • Other
Other data export formats
  • Sql
  • Xml
  • Json
Data import formats
  • CSV
  • Other
Other data import formats
  • Sql
  • Xml
  • Json

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Our SLAs are customised according to the application deployed and the target infrastructure. Typical availability is above 98%. An agreed Service Credit Regime is included with each SLA.
Approach to resilience Details available on request.
Outage reporting Monitoring tools are used for outage reports - in real time, and summarised via a monthly report aligning with the SLA.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support is restricted via industry best practice methods including IP whitelisting, authentication and access control. Further details are available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The following policies are shared and reviewed regularly. A designated manager is responsible within the stakeholder mapping for each project. A RACI matrix is included within our stakeholder maps for both supplier and client. Policies include: System Security Architecture and Communications Data Security and Integrity Privacy and Confidentiality Access Control and Authentication Operating System and Platform Configuration Accountability and non-repudiation Legal and Regulatory Obligations Availability and Business Continuity Physical Security Fraud Detection / Prevention Security Policies, Procedures, and Regulations Contingency Planning and Disaster Recovery.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change is managed by a Change Advisory Board which assess the impact of change on any project constraints. Service components are documented via High Level and Low Level Design documentation, a Knowledge base and Known Error log. These are updated with each Release deployed to ensure consistency with Release Notes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach ITIL aligned vulnerability management is in place for monitoring of threats. Potential threats are obtained via proactive monitoring of Security Announcements for all software used. Patches are deployed in accordance with the risk profile.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring is provided within an ITIL aligned framework. Alerts and notifications are in place for all Security Announcements identifying potential compromises with all software used. Compromises are risk assessed and then implemented within the agreed release cycle for projects. Incidents are responded to within the agreed SLA.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Patching and application incidents follow an agreed pre defined process Users reports incident via multiple agreed routes (ticket, email to ticket, phone) with an agreed dataset Incident reports are provided monthly.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 to £5 per user per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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