BROADNET COMMUNICATIONS SYSTEMS LIMITED

BroadNet Communications P2P & Broadcast voice

The provision of communications to a remote field based workforce

Features

  • Digital clear voice communications over any distance
  • SOS functions
  • Broadcast voice to an entire channel
  • Tracking
  • Incident Management

Benefits

  • Speeds up communication throughout the organisation
  • Provides a saftey net to a remote work force

Pricing

£5 to £15 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@broadnet.systems. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 5 8 1 9 0 3 3 3 7 5 5 3 2 7

Contact

BROADNET COMMUNICATIONS SYSTEMS LIMITED Nigel Whittaker
Telephone: +44(0)3339397989
Email: sales@broadnet.systems

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our system provides an integrated cloud based command and control system that can be accessed from any internet connected device.
This system provides full incident management capability, dispatch command and control, user management, instant messaging, status tracking, SOS function monitoring
Cloud deployment model
Hybrid cloud
Service constraints
The devices need a 3G or above internet connection or above to function fully. The software is available for any android device but works best on our specially designed hardware units
System requirements
  • Android hardware device for the software
  • An internet connected web browser for the command software

User support

Email or online ticketing support
Email or online ticketing
Support response times
8 working hours SLA, typical response is under 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None - we use ZenDesk who have extensively tested their product to meet the standards
Onsite support
Yes, at extra cost
Support levels
Where clients have a requirement we provide Could support engineers onsite charged at a daily rate which is agreed at the start of the contract . 95% of clients dont require onsite support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide onsite or online training, and we provide extensive simple user documentation
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Download as PDF or Excel file
End-of-contract process
All services are included in the contract

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Clients have an online management portal where they control the number of users, the access levels that the users have, the voice channels , who has access to the channels, sharing with other organisations, and the number of subscriptions that they have
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
Yes
What users can and can't do using the API
The API is configured for each organisation to meet their individual needs
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users, Channels, Incidents, callsigns

Scaling

Independence of resources
The system is infinitely saleable, we always run with a 30% capacity buffer that can be increased in seconds

Analytics

Service usage metrics
Yes
Metrics types
User logs, data usage by user, response times
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV or PDF files
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
Not Applicable

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.98%
Users will not pay for months where that standard isn't met
Approach to resilience
We use AWS Tier 4 data centres
Outage reporting
Our technical team receive live real time reporting of all systems health, in the unlikely event of a systems failure users will be informed immediately we become aware of any issues

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only the administrator has access to the management interfaces. Users dont even require / have a log in
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security Governance is provided by Amazon Web Services, we do not hold data locally
Information security policies and processes
We do not hold or process data locally

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
N/a
Vulnerability management type
Undisclosed
Vulnerability management approach
N/a
Protective monitoring type
Undisclosed
Protective monitoring approach
N/a
Incident management type
Undisclosed
Incident management approach
N/a

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 to £15 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free licences and access to the command and control system for up to 1 month
Link to free trial
Portal.broadnet.systems

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@broadnet.systems. Tell them what format you need. It will help if you say what assistive technology you use.