Sopra Steria Ltd

Sopra Steria Cloud Customer Experience Innovation and Service Design

Our service helps you design innovative and seamless multi-channel customer experiences exploiting cloud platforms. Our design approach enables us to work with you to quickly develop in depth customer empathy, followed by novel ideation techniques to support the development of cohesive validated services that meet both you your customer’s needs.

Features

  • Structured approach to evolve Service vision development and goal setting
  • Qualitative and quantitative ethnographic research to understand user needs
  • Development of customer empathy via customer journeys and personas
  • Service blueprint and touchpoint design including measurable service improvements
  • Co-creation, co-design and hybrid brainstorming with customers and clients
  • Scope includes service component definition including enduser expectations
  • Innovation management: facilitating ideation and sense making of outputs
  • Scope Includes definition of business cases for the proposed service
  • Expertise in client service design capability
  • Iterative agile prototype development and testing with customers

Benefits

  • Accelerates vision setting to agree service aims in multi-stakeholder environments
  • Service value identified, defined and validated via business cases
  • Early prototypes for design of seamless multi-channel customer experiences
  • Rapid iterative validation of service design using cloud platforms
  • Ethnographic research approach meets stringent ethical requirements
  • Deep customer empathy developed and communicated via visual tools
  • Multiple ideation techniques facilitating inspiration from clients and customers
  • Deep understanding of client’s complex requirements and technology trends
  • Accelerates stakeholder engagement as all are active participants in design
  • Clear methodology and experienced designers support your inhouse capability development

Pricing

£320 to £1850 per person per day

Service documents

Framework

G-Cloud 11

Service ID

9 5 6 4 5 5 4 5 1 2 4 6 0 0 4

Contact

Sopra Steria Ltd

Chris Horne

07954 834 818

soprasteria-gcloud@soprasteria.com

Planning

Planning
Planning service Yes
How the planning service works We provide a planning solution across the service and cloud transformation lifecycle including:
• setting the vision and strategy;
• identifying the inputs to the design including policy, user needs, constraints, opportunities and organisational readiness;
• developing a roadmap which identifies the sequencing and interdependencies between the different elements and responsibilities across the transformation activity;
• engaging your team to deliver the change;
• managing execution of the plan to deliver the outcomes and benefits.

We tailor our approach, using the appropriate mix of agile and waterfall or gate-based process to integrate with your governance cycles.

We draw on our specialist expertise in programme and project management, organisational change, HR security, procurement, technology and finance.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the team we are embedded with and the wider organisation. We can provide a range of formal and informal training tailored to the specific customer need.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide a full end to end migration service covering both the technology aspects and impact on the wider business and customer environment including data migration, legacy integration, dual running and transition service design.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our services help customers deliver high quality solutions providing advice on design, benchmarking, delivery strategies and quality assurance throughout the service lifecycle.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CISSP
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support solutions for this service are tailored to the specific client needs.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £320 to £1850 per person per day
Discount for educational organisations No

Service documents

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