EntServ UK Ltd part of the DXC Technologies Group

DXC Software Licensing and Management Solutions

DXC Software Licensing and Management Solutions services range from license resale, subscription management, software portfolio and asset management. DXC is the partner that can become the client's single point of accountability to optimize software, whether managing licensing for specific cloud workloads, a full enterprise licensing and software asset management solution.

Features

  • licensing services
  • license resale
  • subscription management
  • full enterprise licensing and software asset management

Benefits

  • single point of accountability to optimize enterprise software
  • accountability to optimize enterprise software

Pricing

£3.00 to £5000 per licence per month

  • Education pricing available

Service documents

G-Cloud 11

955585885167185

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements No requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response SLAs vary based on Contract and ticket Priority. Response is within 1 hour and resolution within 2 hours for premier support under a priority 1 issue.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels The ability to manage software licensing models, contracts, vendors, and timelines accurately and effectively can challenge even the most organized team. In addition to dealing with the licensing complexity associated with:

Disruptive technologies (cloud, mobility, SaaS, and BYOD)
Agreements
Purchasing controls
Renewals
Compliance
Client-reseller relationships
Pricing
Businesses often struggle to manage and report on the status of any or all of these licensing issues. Moreover, the focus on software licensing can divert attention away from innovation and growth strategies.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote onboarding training to administrators.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Available upon request
End-of-contract process Beginning ninety (90) days before the Agreement is scheduled to expire, or promptly following issuance of a termination notice, the Parties will have the following responsibilities. DXC will: (a) Give periodic notice to Customer of pending expiration or termination of the Agreement (b) Over-write all storage media after (i) receiving Customer’s notice that Customer Data and Customer’s software has been removed or, if no such notice is received (ii) thirty (30) days from expiration or the effective date of termination. Thereafter, Customer Data and Customer software will be permanently erased without further notice to Customer; and (c) Give Customer notice that all server systems and storage media have been erased and that all access to the DXC network and Services has ceased. Customer will do all of the following in a timely manner: (a) Remove all Customer Data and Customer software and notify DXC once removed; (b) Request that DXC remove Customer’s domain names from the DXC service domain. (c) Disconnect from the Datacentre.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics Yes
Metrics types Console providing live usage detail to administrators and a range of pre-configured reports agreed in start up phase.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Software

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Available upon request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability N/A for Software license management
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification BSI
PCI DSS accreditation date 23/09/2015
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Built on Cloud Service which is accredited to UK Gov standards for PSN connectivity. Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.00 to £5000 per licence per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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