WINAIM Limited

Contract Management

Winaim is a contract management tool that allows you to evaluate the performance and compliance of supplier contracts in real time, by collecting and analysing data that relates to that contract. Contract data is collected from mobile phones, tablets and IoT devices and sensors.

Features

  • ensure contractual compliance and performance improvement

Benefits

  • real time performance & compliance dashboards for contracts

Pricing

£20000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

9 5 5 4 3 7 7 8 5 4 2 1 2 3 6

Contact

WINAIM Limited

Sri Kumar Narayan

020 8144 6441

sales@winaim.biz

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • None
  • None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on defined SLA
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Winaim provides organisations with 24/7 support globally. With a 99.9% up time garuntee for the Winaim platform. We provide the following support levels for services issues Fatal -Total system inoperability. Impaired-Partial system inoperability. Business Critical-Unable to perform core business functions. Non-Business Critical-Able to perform limited core business functions. with the following response times. Priority Level Response Time A-45 Minutes B-60 Minutes C-90 Minutes D-120 Minutes
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Winaim provides a mix of training formats including online documentation video and onsite training where required.
Service documentation No
End-of-contract data extraction Winaim can provide at cost an instance of the MongoDB database through AWS that contains all client data. Or a physical hard copy.
End-of-contract process Winaim uses consumption based pricing. At the end of the contract there is a data migration cost, which is based on how much data is stored and the format in which the client wants their data. Each contract has a low consumption based pricing for data capture. Each contract has a low consumption based pricing for the number of dashboards required and for the number of different 3rd parties that need access to the dashboards

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile application is downloaded
Service interface No
API Yes
What users can and can't do using the API The platform has a standard set of well documented API's for contract specific data to be passed and for contract dashboard data to shared and interrogated.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the contracts they want managed, including the dashboards and the multiple parties they provide access to these dashboards.

Users can customise the data capture and process work flows that relate to the contracts they want managed.

Scaling

Scaling
Independence of resources Winaim uses AWS as its elastic cloud infrastructure and configure customer services in a way to ensure automatic scaling and isolation.

Analytics

Analytics
Service usage metrics Yes
Metrics types Infrastructure or application metrics
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
Reports on request
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Xls, .csv, or through any relevant API's from ERP or other 3rd party systems
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Winaim provides a 99.9% platform uptime garuntee
Approach to resilience Winaim use AWS infrastructure to deliver its contract management system as part of a managed service. For data storage Winaim uses Amazon Elastic Block Store (Amazon EBS) that provides block level storage volumes for use with Winaim EC2 instances. EBS volumes are highly available and reliable storage volumes. EBS volumes that are attached to an EC2 instance are exposed as storage volumes that persist independently from the life of the instance. Winaim primarily runs its services from AWS region eu-west 1. Winaim uses EBS because of its high performance characteristics as Winaim requires that data must be quickly accessible and also requires long-term persistence. Winaim uses EBS volumes as the primary storage for its file systems, databases and any use cases that require fine granular updates and access to raw, unformatted, block-level storage. Winaim use EBS because it is well suited to both database-style applications that rely on random reads and writes, and to throughput-intensive uses that perform long, continuous reads and writes.
Outage reporting Email alerts, API's and dashboards.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Winaim runs the Principle of Least Privilege which encourages system Winaim designers and implementers to allow running code only the permissions needed to complete the required tasks and no more.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Winaim has a multi-tiered approach to security. • Data • Infrastructure • Network • End point devices By using EBS volumes AWS automatically encrypts these volumes. Amazon EBS encryption provides Winaim a secure way to build, manage, and secure our key management infrastructure. So for all Winaim customers data stored at rest on the volume, disk I/O, and snapshots created from the volume are all encrypted. The encryption occurs on the servers that hosts EC2 instances, providing encryption of data-in-transit from EC2 instances to EBS storage.. Winaim uses AWS Key Management Service (AWS KMS) master keys when creating encrypted volumes and all snapshots created from encrypted volumes. Winaim uses network firewalls built into Amazon VPC, and web application firewall capabilities in AWS WAF allows Winaim to create private networks for customers and control access to instances and applications Winaim has encryption in transit with TLS across all services Winaim can enable private, or dedicated, connections from customers offices or on-premises environments. Winaim uses a certificate based endpoint security management approach. Winaim uses a policy-based approach to network security that requires endpoint devices to comply with specific criteria before they are granted access to the Winaim Platform.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Application Updates:
Winaim will automatically release the new version of the application due to the following changes
1. Issue fix
2. Change Request Implementation
3. Performance Tuning
4. Version Compatibility

For any new application update, Winaim will follow the below procedure

1. Share new update changes
2. Impact Analysis
3. Release Notes
4. User Manual Storyboard
Vulnerability management type Undisclosed
Vulnerability management approach Winaim manages vulnerabilities • Data • Infrastructure • Network • End point devices Amazon EBS encryption provides Winaim a secure way to build, manage, and secure our key management infrastructure. Winaim uses AWS Key Management Service (AWS KMS) master keys when creating encrypted volumes and all snapshots Winaim uses network firewalls built into Amazon VPC, Winaim has encryption in transit with TLS across all services Winaim uses a certificate based endpoint security management approach. Winaim uses a policy-based approach to network security that requires endpoint devices to comply with specific criteria before they are granted access to the Winaim Platform.
Protective monitoring type Undisclosed
Protective monitoring approach Winaim has protective monitoring in place on • Data • Infrastructure • Network • End point devices
Incident management type Undisclosed
Incident management approach Winaim has a documented incident response plan. Users report incidents through email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20000 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Configuration of a contract on the platform, including set up of contract dashboards and data capture.
Link to free trial Www.winaim.co

Service documents

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