Tier 2 Consulting Ltd

Red Hat OpenShift Container Platform Design and Implementation Consultancy

Red Hat OpenShift integrates all of the architecture, processes, platforms, and services needed to empower development and operations teams.

Tier 2 Consulting, the UK's only Red Hat Premier Middleware partner, can help you exploit OpenShift's capabilities to create your ideal cloud computing service tailored for applications, integration or mobile.

Features

  • Assist companies to evaluate Red Hat OpenShift
  • Red Hat OpenShift implementation design and planning
  • OpenShift best practice implementation
  • OpenShift training and knowledge transfer
  • On-going ad-hoc consultative support

Benefits

  • Proven expertise with Red Hat technologies
  • Accelerate the adoption of OpenShift Container Platform
  • Implement more efficient development and operations processes (DevOps)

Pricing

£895 to £995 per person per day

Service documents

G-Cloud 9

955299924535091

Tier 2 Consulting Ltd

Andy Kennedy

01438 310124

akennedy@tier2consulting.com

Planning

Planning
Planning service Yes
How the planning service works There are 2 standard options for the planning phase for Red Hat OpenShift Implementations:

1. Scoping
Through a series of workshops with customer developer and operations teams we identify and document a set of requirements (both functional and non-functional). We use these requirements to determine an appropriate OpenShift installation and a detailed plan for its implementation.

2. OpenShift Kickstarter
Working with Red Hat Premier Partner Tier 2 Consulting, you’ll get invaluable hands-on expertise, developing in a live cloud environment, building containerised applications and developer pipelines to show multifunctional teams how devops and container management are the enablers to commercial success.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Red Hat OpenShift Container Platform
  • Red Hat JBoss Fuse for OpenShift
  • Red Hat JBoss A-MQ for OpenShift
  • Red Hat JBoss BPM Suite for OpenShift
  • Red Hat JBoss EAP for OpenShift

Training

Training
Training service provided Yes
How the training service works Tier 2 can provide onsite skills transfer and knowledge sharing workshops in line with Red Hat OpenShift best practices.

In addition, and as a Red Hat Premier Partner, we are able to resell Red Hat Learning Subscriptions, which are an ideal way to access Red Hat OpenShift online training resources in a single, annual subscription. Subscribers can watch videos, take courses, and complete hands-on labs online, at their own pace – and customise their learning experience to access online training classes, certification exams, or video courses.
Training is tied to specific services Yes
Services the training service works with Red Hat OpenShift

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Initially, and based on findings from a Scoping / Planning exercise, we help organisations install and configure their OpenShift installation. Depending upon the hosting environment required by the customer, this exercise can range from the physical installation of OpenShift software, through to, for example, the set-up of a CI/CD Pipeline for the software development teams.

Some organisations may wish to deploy existing applications into OpenShift - in which case we can assist them in "containerising" those applications. Once they are able to run within a Docker container, they are able to migrate them to OpenShift.

Other organisations may wish to re-develop existing applications to take advantage of advances in technology leading to greater maintainability - in effect "migrate" core functionality into OpenShift. In these cases, we are able to advise in development & architectural best practices - for example, those organisations wishing to adopt a micro-services architecture.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon AWS (for OpenShift Dedicated and Container Platform)
  • Microsoft Azure (for OpenShift Container Platform)

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Complementary to the software platform support offered as part of a Red Hat OpenShift subscription, we provide ongoing, ad hoc consultative services via our "Service Credits" scheme.

Service Credits provides a simple process whereby the customer purchases, in advance, an agreed number of Tier 2 service days, each of which is divided into 16 half-hour units, or ‘credits’. These credits can be used to purchase a range of services - such as remote support, maintenance and remote / onsite consultancy & skills transfer - based on defined response targets.

Service scope

Service scope
Service constraints We are able to provide on-site consultative support but can not guarantee response targets.

We are able to commit to response targets for remote consultative support, and therefore always request secure, remote access if possible.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For Tier 2's Service Credits support, our response target is within 1 working hour, but unless agreed in advance we do not provide consultative support outside of normal UK business hours.

However, Red Hat subscriptions (which as a Red Hat Premier Partner we are able to resell), includes 24/7 support coverage when the subscription is purchased with a "Premium" SLA.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The Tier 2 Consultative Support Contract has the following SLAs:

Priority L1 (Major) - Response: 1 working hr; Target Resolution: 1 working day

Priority L2 (Serious ) - Response: 1 working hr; Target Resolution: 2 working days

Priority L3 (Minor ) - Response: 1 working hr; Target Resolution: 10 working days

Priority L4 (Cosmetic / Change ) - Response: 1 working hr; Target Resolution: Case by case

** Response handled by Technical Support
** Resolution handled by Engineer

Red Hat Subscriptions, which we resell, have the following SLAs (STANDARD Support):

Severity 1 (Urgent) - Initial Response: 1 working hr
Severity 2 (High) - Initial Response: 4 working hrs
Severity 3 (Medium) - Initial Response: 1 working day
Severity 4 (Low) - Initial Response: 2 working days

Red Hat Subscriptions, which we resell, have the following SLAs (PREMIUM Support):

Severity 1 (Urgent) - Initial Response: 1 hr
Severity 2 (High) - Initial Response: 2 hrs
Severity 3 (Medium) - Initial Response: 4 working hrs
Severity 4 (Low) - Initial Response: 8 working hrs

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Red Hat - Software Support & Learning Subscriptions

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £895 to £995 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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