ThreatDetect - Managed Detection and Response (MDR) Service
ThreatDetect is a 24x7 Managed Detection and Response service that identifies, contains and responds to cyber threats, ensuring the continual protection of an organisation’s assets and reputation. Cost-effective and quick to deploy, ThreatDetect integrates offensive and defensive CSOC professionals, best-in-class network and endpoint security monitoring technologies, plus aggregated threat intelligence.
- 24/7 CSOC-as-a-Service for proactive threat hunting and incident response
- Integrates SIEM, IDS, Behavioural/Endpoint Analytics and Vulnerability Scanning
- On-premise, hybrid & cloud security monitoring (AWS, Azure, Office365, G-Suite)
- Experienced and certified Red and Blue team CSOC professionals
- Orchestration of threat intelligence from Redscan Labs and external sources
- Full incident investigation, clear remediation guidance and regular reporting
- End-to-end threat management, incident triage and optional on-site support
- Redscan CyberOps platform for prompt incident notification and security analytics
- Stakeholder and compliance reporting for GPG13, GDPR, PCI DSS, ISO27001
- Flexible deployment options (on-site, virtual, cloud)
- Reduces information security risk and enhances stakeholder confidence
- Proactively detects threats and breaches, ensuring rapid incident response
- Provides remediation support and guidance to fully address identified threats
- Detects and responds to advanced attacks that bypass traditional controls
- Acts as a virtual extension of an organisation's in-house team
- Enables staff to focus on threat remediation rather than discovery
- Leverages new and existing security technologies via one vendor-agnostic platform
- Improves stakeholder understanding of an organisation's security posture
- Avoids capital expenditure by supplying all resources as a subscription
£5 per unit per month
- Education pricing available
Redscan Cyber Security Limited
0203 972 2500
|Service constraints||Requires an internet connection|
|System requirements||For Virtual Deployments: VMWare ESXi 4.x+ or Hyper-V v3.0+|
|Email or online ticketing support||Email or online ticketing|
|Support response times||All service requests are prioritised based on their severity and dealt with within four hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
ThreatDetect is an around-the-clock monitoring and incident response service. Redscan’s Cyber Security Operations Centre (CSOC) is operational 24/7/365.
All security alerts are assigned to a Redscan security analyst for investigation and triage within 1 hour, 24/7/365. Genuine security incidents are prioritised based on their severity and are reported to the client within 15 minutes of positive identification. Redscan's CSOC provides support to help quickly remediate all open incidents.
All support includes a Technical Account Manager, Service Manager, regular service reports, reviews and meetings.
|Support available to third parties||Yes|
Onboarding and offboarding
Each ThreatDetect service is fully deployed by Redscan's professional services team. Post deployment, customers receive a 'Getting started workshop' to clarify final details about the setup.
All new CyberOps uses receive a quick start guide and training webinar.
|End-of-contract data extraction||
For ThreatDetect virtual or hardware on-site deployments, log data is archived on customer-owned storage devices throughout the contract, thus no extraction required.
For ThreatDetect deployments hosted by Redscan, users will have access to their data for a period of 30 days after the expiry of the contract. Data download charges may apply.
Once a contractual agreement has ended, Redscan will provide all data, confidential information, or any documentation held by Redscan which the organisation does not have a copy of in a readable format or CSV. Redscan will also ensure that it retains all records and data in accordance with applicable law.
Where required, Redscan can provide a range of exit assistance services to help the organisation to transition the service to an alternative supplier or manage the service themselves. The required assistance will be scoped and a suitable exit management plan will presented to the organisation with an estimation of the required professional services.
Redscan will always ensure that exit assistance services are performed in a professional, efficient, and orderly manner. Redscan can also provide continued support once a contractual agreement has ended up until the organisation is ready to transition these services. Additional charges will apply accordingly.
Using the service
|Web browser interface||Yes|
|Using the web interface||
Redscan CyberOps is the threat management platform included as part of ThreatDetect. As the primary interface between Redscan’s Cyber Security Operations Centre (CSOC) and our clients' in-house teams, CyberOps delivers notification of genuine security incidents, end-to-end remediation support and advanced security analytics.
CyberOps’ customisable dashboards enable organisations to monitor real-time changes to their cyber security status and measure key activity and performance metrics to ensure that Redscan SLAs and in-house incident response targets are being met. All CyberOps users are able to view a wide selection of widgets to see clear visualisations displaying up-to-the-minute threat information, risk level trends, alarm timelines and more.
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||The CyberOps portal requires the use of a mouse or touchpad|
|Web interface accessibility testing||None|
|Command line interface||No|
|Independence of resources||
For ThreatDetect on-site deployments, each customer has their own dedicated environment.
For ThreatDetect hosted deployments, Redscan operates a multi-tenanted environment with a guaranteed up-time SLA of 99.9%.
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||For ThreatDetect on-site deployments, devices and data are hosted on client sites therefore subject to individual customer controls.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
For ThreatDetect on-site deployments, each customer can control the back up of their data.
For cloud hosted deployments, Redscan fully manages the backup process.
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
The ThreatDetect service has an up-time and availability SLA of 99.9%.
Rebates of a percentage of the monthly service charge are paid based on the missed SLA.
|Approach to resilience||Available on request.|
|Outage reporting||ThreatDetect is a managed security service that monitors availability of a customer's deployment 24/7 using SNMP monitoring tools. Unplanned outages are communicated to customers via the CyberOps threat management platform, which can integrate with a customer's in-house ticketing system. Telephone reporting is offered for high priority incidents.|
Identity and authentication
|Access restrictions in management interfaces and support channels||Individual CyberOps credentials are issued to customer admins as required.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||The British Assessment Bureau|
|ISO/IEC 27001 accreditation date||05/07/17|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Redscan has a full information security system based on ISO 27001, with regular internal and external audits.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Redscan's CyberOps platform includes a ticket management system, which tracks and displays all system changes via an audit log.
Prior to any system change being performed, Redscan's Cyber-Security Operations Centre team assesses the potential security impact. It also takes into account the status of any open tickets.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
As a managed security service provider, Redscan utilises a combination of aggregated threat intelligence, proactive vulnerability scanning, and penetration testing to ensure the platform is rigorously tested and continually patched.
Threat detection algorithms are updated daily.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Redscan's ThreatDetect service is not only available to customers, but also deployed internally to proactively detect and respond to threats.
Utilising the full suite of detection tools and methodologies available to customers, Redscan's CSOC also ensures its own operations are monitored for threats 24/7.
When an incident is detected, Redscan's cyber incident responders are available to perform immediate threat analysis and remediation.
|Incident management type||Supplier-defined controls|
|Incident management approach||Redscan follows the CREST Cyber Security Incident Response (CSIR) scheme.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Third-party|
|Third-party virtualisation provider||ITSB|
|How shared infrastructure is kept separate||Each customer deployment is logically separated within the virtualisation platform according to vendor best practice.|
|Description of energy efficient datacentres||Redscan’s data centre partners use the latest technologies to improve data centre energy efficiency and reduce energy consumption.|
|Price||£5 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||No|