Redscan Cyber Security Limited

ThreatDetect - Managed Detection and Response (MDR) Service

ThreatDetect is a 24x7 Managed Detection and Response service that identifies, contains and responds to cyber threats, ensuring the continual protection of an organisation’s assets and reputation. Cost-effective and quick to deploy, ThreatDetect integrates offensive and defensive CSOC professionals, best-in-class network and endpoint security monitoring technologies, plus aggregated threat intelligence.

Features

  • 24/7 CSOC-as-a-Service for proactive threat hunting and incident response
  • Integrates SIEM, IDS, Behavioural/Endpoint Analytics and Vulnerability Scanning
  • On-premise, hybrid & cloud security monitoring (AWS, Azure, Office365, G-Suite)
  • Experienced and certified Red and Blue team CSOC professionals
  • Orchestration of threat intelligence from Redscan Labs and external sources
  • Full incident investigation, clear remediation guidance and regular reporting
  • End-to-end threat management, incident triage and optional on-site support
  • Redscan CyberOps platform for prompt incident notification and security analytics
  • Stakeholder and compliance reporting for GPG13, GDPR, PCI DSS, ISO27001
  • Flexible deployment options (on-site, virtual, cloud)

Benefits

  • Reduces information security risk and enhances stakeholder confidence
  • Proactively detects threats and breaches, ensuring rapid incident response
  • Provides remediation support and guidance to fully address identified threats
  • Detects and responds to advanced attacks that bypass traditional controls
  • Acts as a virtual extension of an organisation's in-house team
  • Enables staff to focus on threat remediation rather than discovery
  • Leverages new and existing security technologies via one vendor-agnostic platform
  • Improves stakeholder understanding of an organisation's security posture
  • Avoids capital expenditure by supplying all resources as a subscription

Pricing

£5 per unit per month

  • Education pricing available

Service documents

G-Cloud 11

955023392335774

Redscan Cyber Security Limited

Gubi Singh

0203 972 2500

gubi.singh@redscan.com

Service scope

Service scope
Service constraints Requires an internet connection
System requirements For Virtual Deployments: VMWare ESXi 4.x+ or Hyper-V v3.0+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All service requests are prioritised based on their severity and dealt with within four hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels ThreatDetect is an around-the-clock monitoring and incident response service. Redscan’s Cyber Security Operations Centre (CSOC) is operational 24/7/365.

All security alerts are assigned to a Redscan security analyst for investigation and triage within 1 hour, 24/7/365. Genuine security incidents are prioritised based on their severity and are reported to the client within 15 minutes of positive identification. Redscan's CSOC provides support to help quickly remediate all open incidents.

All support includes a Technical Account Manager, Service Manager, regular service reports, reviews and meetings.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Each ThreatDetect service is fully deployed by Redscan's professional services team. Post deployment, customers receive a 'Getting started workshop' to clarify final details about the setup.

All new CyberOps uses receive a quick start guide and training webinar.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction For ThreatDetect virtual or hardware on-site deployments, log data is archived on customer-owned storage devices throughout the contract, thus no extraction required.

For ThreatDetect deployments hosted by Redscan, users will have access to their data for a period of 30 days after the expiry of the contract. Data download charges may apply.
End-of-contract process Once a contractual agreement has ended, Redscan will provide all data, confidential information, or any documentation held by Redscan which the organisation does not have a copy of in a readable format or CSV. Redscan will also ensure that it retains all records and data in accordance with applicable law.

Where required, Redscan can provide a range of exit assistance services to help the organisation to transition the service to an alternative supplier or manage the service themselves. The required assistance will be scoped and a suitable exit management plan will presented to the organisation with an estimation of the required professional services.

Redscan will always ensure that exit assistance services are performed in a professional, efficient, and orderly manner. Redscan can also provide continued support once a contractual agreement has ended up until the organisation is ready to transition these services. Additional charges will apply accordingly.

Using the service

Using the service
Web browser interface Yes
Using the web interface Redscan CyberOps is the threat management platform included as part of ThreatDetect. As the primary interface between Redscan’s Cyber Security Operations Centre (CSOC) and our clients' in-house teams, CyberOps delivers notification of genuine security incidents, end-to-end remediation support and advanced security analytics.

CyberOps’ customisable dashboards enable organisations to monitor real-time changes to their cyber security status and measure key activity and performance metrics to ensure that Redscan SLAs and in-house incident response targets are being met. All CyberOps users are able to view a wide selection of widgets to see clear visualisations displaying up-to-the-minute threat information, risk level trends, alarm timelines and more.
Web interface accessibility standard None or don’t know
How the web interface is accessible The CyberOps portal requires the use of a mouse or touchpad
Web interface accessibility testing None
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources For ThreatDetect on-site deployments, each customer has their own dedicated environment.

For ThreatDetect hosted deployments, Redscan operates a multi-tenanted environment with a guaranteed up-time SLA of 99.9%.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach For ThreatDetect on-site deployments, devices and data are hosted on client sites therefore subject to individual customer controls.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls For ThreatDetect on-site deployments, each customer can control the back up of their data.

For cloud hosted deployments, Redscan fully manages the backup process.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The ThreatDetect service has an up-time and availability SLA of 99.9%.

Rebates of a percentage of the monthly service charge are paid based on the missed SLA.
Approach to resilience Available on request.
Outage reporting ThreatDetect is a managed security service that monitors availability of a customer's deployment 24/7 using SNMP monitoring tools. Unplanned outages are communicated to customers via the CyberOps threat management platform, which can integrate with a customer's in-house ticketing system. Telephone reporting is offered for high priority incidents.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Individual CyberOps credentials are issued to customer admins as required.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 05/07/17
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus
  • IASME Gold

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Redscan has a full information security system based on ISO 27001, with regular internal and external audits.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Redscan's CyberOps platform includes a ticket management system, which tracks and displays all system changes via an audit log.

Prior to any system change being performed, Redscan's Cyber-Security Operations Centre team assesses the potential security impact. It also takes into account the status of any open tickets.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As a managed security service provider, Redscan utilises a combination of aggregated threat intelligence, proactive vulnerability scanning, and penetration testing to ensure the platform is rigorously tested and continually patched.

Threat detection algorithms are updated daily.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Redscan's ThreatDetect service is not only available to customers, but also deployed internally to proactively detect and respond to threats.

Utilising the full suite of detection tools and methodologies available to customers, Redscan's CSOC also ensures its own operations are monitored for threats 24/7.

When an incident is detected, Redscan's cyber incident responders are available to perform immediate threat analysis and remediation.
Incident management type Supplier-defined controls
Incident management approach Redscan follows the CREST Cyber Security Incident Response (CSIR) scheme.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider ITSB
How shared infrastructure is kept separate Each customer deployment is logically separated within the virtualisation platform according to vendor best practice.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Redscan’s data centre partners use the latest technologies to improve data centre energy efficiency and reduce energy consumption.

Pricing

Pricing
Price £5 per unit per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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