Wozzad Limited

Wozzad: Student Attendance monitoring via smartphones

Wozzad Attendance Monitoring allows students to self-check in via their smartphones. The system uses both Bio-metric authentication and GPS location tracking to gather key information. Fraud detection algorithms will flag suspicious entries to the University.

Features

  • Student self-checking
  • Download App from Apple AppStore and Google Play
  • Real-time attendance data and reporting
  • Advanced notification of non-attendance
  • Room change notification is instant
  • Bio-metric authentication reduces fraud
  • Automated Fraud detection to highlight suspicious activities
  • No extra hardware required in classrooms
  • App will poll the location for duration of class

Benefits

  • University admin has real-time attendance data
  • No extra hardware is required in classrooms
  • Employers can see attendance data of their staff
  • University can see advance non-attendance
  • Bio-metric means person in classroom, not just the card
  • App will poll the location for duration of class
  • Low cost option
  • Attendance app can be integrated into other apps

Pricing

£3.00 to £15.00 per user per year

  • Education pricing available

Service documents

G-Cloud 11

954772142199780

Wozzad Limited

Norman Liu

020 8090 2554

norman.liu@wozzad.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Attendance Monitoring App requires the Wozzad Platform to monitor attendance data. This platform allows your customers (employers) to view attendance data of their staff.
Cloud deployment model Public cloud
Service constraints No, Wozzad Attendance Monitoring is designed to work stand alone without any constraints.
System requirements
  • Supported Web browser to access the system
  • Access to back end services e.g. timetabling
  • Student to have iPhone or Android smartphone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided during UK working days between 8am and 6pm.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Wozzad offers a discounted support of 40 hours for £3,000 per year. These 40 hours can be used in anyway the client sees fit.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and through our online user manuals. Our engineers will usually work onsite to get to know your business processes better and to understand the little intricacies that are important to the business.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Online Videos
End-of-contract data extraction After notice of termination is provided, Wozzad will export all data into a tabulated file, such as Microsoft Excel to the client.
End-of-contract process Wozzad Attendance Monitoring is priced per student using the system. The Wozzad Platform must be already in use at the University to view student attendance data.

If the Wozzad Platform is not set up, a cut down version of Wozzad is available to licence to access attendance monitoring.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The attendance monitoring application is a dedicated app downloadable from the Apple AppStore or from Google Play.

For employers and education providers, the application is a responsive HTML 5 app, meaning all features on the desktop are available via a mobile web browser.
API Yes
What users can and can't do using the API Accessing Wozzad's API is on a per project basis. Both Wozzad and Client software engineers will agree to a specification as almost all client needs are different.
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Classroom locations, GPS tolerance, facial or fingerprint authentication, push notifications, messages and the design of the app to match the clients colours/ branding.

Scaling

Scaling
Independence of resources The Microsoft Azure platform allows Wozzad to Scale the system when performance is affected. Wozzad is alerted when performance is down through UpTrends and from Microsoft Azure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of times student accesses the app, number of attendance entries, installation ID of app and how many times it has been used. User Log in auditing.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via reporting engine which exports to CSV format or instructing Wozzad to export data into any other format of their choosing.
Data export formats
  • CSV
  • Other
Other data export formats Microsoft Excel
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Microsoft SQL Server

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability According to UpTrends, if our uptime percentage falls, Wozzad will credit the client based on the numbers below:

Uptime Percentage Services Month Fee Credit (%)
<99.5% to ≥99.0% 25%
<99.0% to ≥97.0% 60%
<97.0% to ≥95.0% 80%
<95.0% 100%
Approach to resilience Wozzad complies with the all recommendations provided by the ICO. The Wozzad system is hosted on the Microsoft Azure Platform, which has industry leading security and reliability.
Outage reporting Wozzad will report on any outages through the application portal and via email. Customers can access Wozzad's UpTrends account to view any outage data.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All users are assigned user roles. These roles determine which parts of the system the users can see/ access and use. Each client portal (University or Employer) has a supersuer which can change permissions of their team. A full audit of what each user can access can be derived from a report.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Wozzad follows all recommended industry security guidelines, including tight database restrictions and a policy that all sensitive data to be stored in the cloud and not on local machines.
Information security policies and processes Database access is strictly controlled and access to the Azure Control Panel can only be accessed by senior management. All our passwords are randomly generated series of letters, numbers and non-alpha numeric characters, often over 32 characters long and are changed frequently. Wozzad holds regular team meetings to discuss any security issues and any areas of potential data breach.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to the system is requested and managed under Wozzad's Zendesk ticketing system. Larger projects that require greater number of development hours is managed through Wozzad's Asana Project Management System.

Wozzad has 2 development environments before changes are made live:

'DEV' is used to develop and test the system with dummy data.
'PRELIVE' is used to test the system with Live data

Once testing is complete and agreed by the customer, the changes are made LIVE.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Wozzad performs an annual Penetration Test by a third party organisation to find potential vulnerabilities within the system. A report of potential issues is created which Wozzad will act against. Severe issues are fixed instantly and rolled out within 5 days.

Wozzad subscribes to the Microsoft Azure Development User groups, meaning our IT team receives regular product updates and future road maps from Microsoft. Our IT team regularly searches online for product updates and security vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Proactive emails and reports are generated through Microsoft Azure's Application Insights system. Another monitoring system employed by Wozzad is UpTrends, which monitors up-time and performance with quick dashboard access for our customers.

The IT team will respond as soon as possible once issue is made aware and if the compromise is severe, the team will respond within the hour of the alert.
Incident management type Supplier-defined controls
Incident management approach All common event processes are documented on Wozzad's user guide, which contains step-by-step guides for common events, like password reset, adding new users, changing permissions.

Users will use Wozzad's Zendesk Ticketing management system to raise incidents. Once a ticket is raise, our IT team will deal with this ticket till it is resolved.

Zendesk provides detailed reports of all incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.00 to £15.00 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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