IP Performance Limited

Blue Coat Security Cloud Services for fixed and mobile workers

The Web Security Service provides proactive web protection to organizations of all sizes without updating appliances, servers or user desktops. It works with Blue Coat WebPulse, the collaborative defence with 75+ million users to ensure real-time protection against known and unknown web-borne threats. Mobile and fixed workers are covered.

Features

  • URL Filtering
  • Real Time Advanced Threat protection
  • Application Controls
  • Universal Policy and Reporting
  • Mobile Security
  • Always-On Global Coverage
  • Negative Day Defence
  • Anti Virus & Malware Protection
  • Supports laptop, Ipad & Android Devices
  • DLP

Benefits

  • No appliances to ship, install or manage
  • No software to download, upgrade or maintain
  • Flexible subscription pricing
  • Real time threat protection
  • Protects against attacks before they occur
  • Flexible connectivity
  • Always on service with 99.999% availability
  • ISO27001 & SSAE 16 certification
  • Secure use of laptops, tablets and smartphones

Pricing

£10.17 to £65.29 per user per year

Service documents

G-Cloud 9

954426161926876

IP Performance Limited

Paul White

01275 393382

pwhite@ip-performance.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no system or resource constraints. It is a cloud application and performs the service described.
System requirements Customers firewall requires simple configuration change.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Different Service Levels are available but priority 1 & 2 tickets will receive a response within 15 minutes. Support is 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Response times depend on the severity of the ticket. There are four priority levels with response times ranging from 15 minutes to three business days. All customers have access to our on-line portal allowing each customer the ability to open tickets and to view on-line documentation and performance reports. SLAs are tailored to each customer’s needs but typically our standard response time for Severity 1 (Critical) and Severity 2 (Major) is 15 minutes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started IP Performance will provide all the necessary advice and guidance to help customers start using the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The only data is in usage logs which the customer can request reports from. They can run as many reports as they wish before a service is terminated
End-of-contract process The customer will no longer receive the service. The customer should reconfigure their firewall so as to no longer be requesting the service

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences
Accessibility standards None or don’t know
Description of accessibility The service is compatible with a number of different web browsers and accessibility is determined by the features of those browsers.
Accessibility testing None
API No
Customisation available Yes
Description of customisation Granular policies can be set to manage web internet usage by app, device, user or location

Scaling

Scaling
Independence of resources Each customer gets their own virtual instance to operate & dedicated compute resources

Analytics

Analytics
Service usage metrics Yes
Metrics types There is a web site https://trust.bluecoat.com/ where there are a variety of real time metrics as well as maintenance notifications and an updates log.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Blue Coat/Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Usage logs can be collated into reports
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability is guaranteed. A fully staffed 24x7 Network Operations Centre (NOC) is responsible for monitoring systems and networks are operating normally. The NOC utilizes documented troubleshooting and diagnostic process to investigate service anomalies. All incidents are electronically recorded in an incident management system and escalated as needed
Approach to resilience Blue Coat has implemented multiple internal and external service delivery monitoring processes and tools to maximise service availability and performance
Outage reporting E-Mail, SNMP trap, SYSlog

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role Based Access Control. Users are provided with the level of access necessary for their role
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS Quality Management
ISO/IEC 27001 accreditation date 9/9/13 valid until 22/8/19
What the ISO/IEC 27001 doesn’t cover The scope is as follows: Providing on premise, hybrid and cloud based solutions for protecting web connectivity, combating advanced threats and responding to security breaches.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SAE16 SOC-1 type ll certification
  • AICPA Trust Service Principles and Criteria

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Blue Coat is accredited with the ISO27001 standard for Information Security Systems In addition the company commissions an annual Service Organisation Control Report conforming to the SSAE 16 standard. This report attests good governance for service organisations in a number of areas including development and security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Blue Coat follows a formal System Development Life Cycle (SDLC) & conforms to SSAE-16
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Blue Coat performs regular vulnerability scans and penetration tests of all Cloud Security systems and networks. Issues arising from these audits are recorded and reviewed by the Cloud Security Management Team. In addition key items are also reported to the Information Security Steering Committee
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Blue Coat has implemented multiple internal & external service delivery monitoring processes and tools to maximise service availability and performance. A fully staffed 24*7 Network Operations Centre is responsible for monitoring systems and networks. The NOC utilizes documented troubleshooting and diagnostic processes to investigate service anomalies. All incidents are electronically recorded in an incident management system and escalated as needed.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All Blue Coat system and network administration activities are performed according to an Issue Management process. All incidents are recorded and tracked in a central electronic system where unique tracking numbers are assigned. Customers can report incidents by on-line, by phone or e-mail. Incident reports are available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10.17 to £65.29 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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