Code Enigma Limited

Site or Service Reliability Engineering

We have a specialist team of Linux and DevOps experts who have been building highly available and resilient hosting layouts for the last 10 years, If you need to be sure your web application can handle a major traffic spike or a service outage, we can help you.

Features

  • Service design, including CloudCraft schematics
  • Receive a full proposal and implementation guide
  • Can also provide resilient DevOps services
  • ISO 9001 certified Agile project management
  • Professional development techniques: git, CI, multi-stage deployment
  • ISO 27001 certified security management
  • Service implementation available
  • Many cloud platforms supported
  • On premises solutions supported

Benefits

  • Team strongly committed to Open Source software and principles
  • Broad base of skills and expertise
  • Ability to work as a single team alongside internal teams
  • Certified ISO processes for project management and security
  • Platform agnostic
  • Over 10 years of experience

Pricing

£780 to £1080 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 5 4 3 0 0 8 6 4 9 7 5 4 5 6

Contact

Code Enigma Limited

Greg Harvey

020 3588 1550

sales@codeenigma.com

Planning

Planning service
Yes
How the planning service works
We start by investigating the requirements of your application with your technical architects. We agree with you the critical measures of success and the desired outcomes, then we treat the work as a project, starting with a documentation phase which can, optionally, lead into a technical briefing for your team, or an implementation phase where we build our service design on your behalf. As our company also provides cloud hosting we can potentially include a platform and DevOps proposal alongside the service design.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide training for in-house teams on the implementation of the service designs we create. We do this onsite, and create custom courses to meet the specific needs of the team.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We use manual user acceptance testing with online ticketing and we also engage in continuous peer review of our work.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We are hosting system agnostic, while we provide our own hosting options we will work with client preferences as well. We can support the service we designed for you throughout its lifetime, if required. We have other support services on G-Cloud which may be combined with this service to provide ongoing support and maintenance.

Service scope

Service constraints
We work as a distributed team so will not normally work onsite once the investigation phase is complete.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 UK working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Mattermost which is WCAG 2.0 compliant:
https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
Web chat accessibility testing
None.
Support levels
Not applicable.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£780 to £1080 per person per day
Discount for educational organisations
Yes

Service documents

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