The Q Associates’s Managed Operational Intelligence Platform
provides essential resources to accelerate deployment of analytics
in your business. The DevTeam Analytics use case provide a
consolidated view into the code commit health of your IT developers
and their teams, to inform decisions relating to workload, throughput,
capacity and well being.
- Proven expertise in migration and integration for Hybrid Cloud Operation
- Additional cloud Hosting_&_Support services migrate, onboard, manage, exit and hybrid.
- QAssociates can provide SC_DV cleared personnel to support onboarding
- Aggregates and enhances information from multiple tools and sources
- Consolidated views of your code commit health
- Automated monitoring and pattern prediction of developer activity
- Spot patterns of people activity that could lead to burn_out
- Identify champions based on data
- Better informed task allocation to avoid overloading
- Established expertise concerning Hybrid Cloud Operation
- Tool agnostic. GitHub by design with TFS, BitBucket options
- De-Risk Project Implementation
- Additional Cloud Support & Hosting Services Offers Single Supplier Simplicity_&_Support
- Quick time to deployment and value
- Run by experienced IT Ops and analytics top guns
- Capture key data from your codes repositories
- Pre-designed focused dashboards
- On-premise or cloud-based
£1500 per unit per day
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Q Associates Limited
|How the planning service works||
Offering a full range of services via our Q Strategic Review Services (QSR), theses QSRs allows clients to understand their readiness for Cloud, covering organisational, IT mobility, Procedural Maturity, Application readiness, Security constraints, Governance and Regulatory requirements for cloud.
Refining the Clients requirements, Defining and agreeing the strategy – Including options Develop the high level and low level designs Providing a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. The requirements statement and clarifications at outset of the engagement are vital to provide the right solution for a particular situation. It typically includes elements of: BaU Technical HA, Backup DR, Compliance System administration and support. As a supplier and systems integrator, we provide on-premise, Cloud_and_hybrid solutions, including hyperconverged, Although each solution is specific to a Client, our proven process remains consistent. There are a number of levels to the planning service provided: Strategic review of the business situation and desired objectives relevant to IT services Architecture design Solution Implementation. Security, including security architecture, is featured at all levels. Q Associates has ISO 27001 and Cyber Essentials accreditation and considers the security assessment and impact through all parts of the process.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Q Associates provide a range of training, from manufacturer or hosting company run or backed training courses to on-premise bespoke courses or knowledge transfer during the migration or service delivery phases. Often, Clients choose a mix of training based on their current services, expertise and, if necessary, a Training Needs Analysis (TNA). As an independent IT supplier and integrator, Q Associates can tailor the training to suit the needs of the Client. As well as manufacturer or hosting service formal off-site training courses, web-based training or on-site training, Q Associates partner with organisations to provide bespoke on or off premise training courses tailored to specific products or services. Q Associates also offer direct knowledge transfer training, either during the implementation, migration or transition phases, provided by the supplier Technical Consultants or Solutions Architects to the Client technical team, typically the senior system or service administrators.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Cloud Advisory Services offer a full range of services to help Clients plan how they will migrate to the Cloud or between Cloud services, covering organisational, IT mobility, Procedural Maturity and Application readiness, Governance and Regulatory requirements for cloud deployment.
The Approach: Refine the Client’s requirements, including business needs and any underlying issues Define and agree the strategy – Including options Develop the high level and low level designs Provide a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. Q Associates offer a range of on-premise, Cloud and hybrid solutions, including hyper-converged solutions. The requirements statement and clarifications at the beginning of the engagement are vital to provide the right solution for a particular situation. It would normally include elements of: BaU Technical HA, Backup DR, Compliance System administration and support.
Q Associates provide a holistic view to the Client; with options, benefits, and implementation and on-going costs. Q Associates provide a solution optimised for a particular Client situation; this may involve innovate Cloud solutions or migration methodologies. To migrate large volumes of data safely and securely with minimal business impact, Q Associates work closely with the Client
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Q Associates determine both quality assurance and performance testing via a number of routes.
An initial check is on the cloud service itself, including accreditations and assurances and also the known track record in providing the service for other Clients. The next step is to determine the level of quality or service performance and how that is, or could be, quantified and measured. Through the life of the service, Q Associates looks to monitor, review and report the level of service with the constituent suppliers and the Client, to assure that the service contracted is being met and to recommend improvement actions.
Q Associates can provide test and acceptance strategy and testplans and test execution, including performance testing as part of a solution. The two aspects to this are test and acceptance against the requirements and typically against the product stated performance.
To do this an number of performance test applications can be used, or typically a set of Client provided test data, which is used to show eg dedupe rates, bandwidth, or speed of transfer.
Q Associates would normally also support the Clients User acceptance Tests.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||Buyer hosting or software|
|How the support service works||
We offer a range of support services for OS, database and applications for clients moving into the cloud. Covering a wide range of vendor technologies from Oracle, IBM, Veritas, NetApp, VMware & CISCO where a client wishes to consume either IaaS or PaaS cloud services, retaining their own software and application licences.
A range of Cloud hosting and software support services, including Cloud hosting, hybrid solutions, migration to the Cloud and transition between providers. User management, service management, helpdesk support, remote web-based support and on-site technical consultancy support services are all available. The following wide range of activities - business process analysis, requirements analysis, design, installation, documentation, and testing - provides the basis for a stable, reliable solution.
Q Associates heritage as a system supplier and integrator ensures that all aspects of the solution, including support, are carefully considered as part of the Cloud hosting or software support services design.
Design and implementation service is by a team of experienced professionals. Service management is provided by a service team based in Newbury. Helpdesk support is from our dedicated helpdesk in Newcastle, supported by the service management team and Technical Consultants who provide extended remote or national on-site coverage, as required.
Q Associates Cloud Advisory Services identifies and assists migration of client applications and services into the most suitable cloud, the service deliverables typically end once the service is in production operation within the proposed cloud providers environments.
Q Associates can be re-engaged at anytime to revise the suitability of applications that now resides across private and public clouds to ensure the client expectations are continuing to be met and assist with any exit/remigration activities as necessary.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Typical service responses are outlined below. P1 – System Down • Problem or product defect causes complete loss of service • Live Call Transfer or if unable to do this within 10 mins P2 – Serious/Degraded • Severe loss of service • No acceptable workaround, but operations continue • Within 1hr P3 – Minor/Needs attention • Minor loss of service • Impact is an inconvenience • Within 4 hours of Business Day P4 – Non critical • No loss of service • Minor error that does not impede operations • Next Business Day|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||We are able to provide options for Mon-Fri 9-5 as basic support services and 24x7 for premium. The support costs are based on a number of factors relating to the deployment configuration and pricing for the differences between support rates would be provided at time of service choice.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£1500 per unit per day|
|Discount for educational organisations||Yes|