This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Agile Applications Limited are still valid.
Agile Applications Limited

Agile SaaS: Licensing

Agile Licensing intuitive case management and enforcements provides efficient work scheduling and facilitates teamwork. Productivity tools include integrated GIS, automated workflow and integration with Microsoft suite. Online applications, complaint reporting and registers for streamlined customer service. Stand-alone, integrated with Agile Environmental Health, full suite (Planning, Building Control, Local Land Charges).

Features

  • Easy-to-use interface
  • Processes full range of licence types including liquor and vehicles
  • Web submissions feed directly to the back office
  • Integrated access to council’s gazetteer for premises/history selection
  • Full, secure audit trail of all new records and changes
  • User definable documentation in MS Word format
  • Workflow triggers relevant documents at key stages
  • Provides a single view of the premises, location and client
  • Statutory reports as standard

Benefits

  • Facilitates customer self-service
  • Reduces errors – checks and validates online submissions
  • Supports rapid turnaround of enquiries
  • Helps delivery of cohesive services in land and property
  • Supports shared service working
  • Share insight with other departments
  • Full functionality for remote working – not cut down

Pricing

£60 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jared.crane@agileapplications.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

9 5 3 0 4 1 3 8 9 6 7 4 2 9 7

Contact

Agile Applications Limited Jared Crane
Telephone: 0330 100 3675
Email: jared.crane@agileapplications.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No.
System requirements
HTML5 browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the urgency of the question. System down response time is 1 hour, minor importance is 2 days. However, the Helpdesk system sends an email the moment a call is logged, so an immediate response is received (or within 5 minutes).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
We have 3 levels of support available:
• Standard service 9.00am to 5.30pm Monday to Friday, excluding public holidays. This is included in our stated costs.
• Extended cover from 8.00am to 8.00pm Monday to Friday, excluding public holidays, at extra cost.
• 24 hours a day cover for critical applications, at extra cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Agile Applications provides full project management, implementation and on-going support services, working in close partnership with your IT and Project staff.
Our support services cover:
• Consultancy provided directly by Agile Applications’ staff;
• Project management before and throughout the implementation process;
• Onsite support during and immediately following “go live”;
• Account Management once the site is live;
• Help desk service with option for extended cover;
• Support via remote dial up to the client’s system;
• Training needs analysis and on/off site training.

Full technical and user documentation is provided. Our preferred approach is to provide user manuals and user help messages online. Users are also able to print the relevant help messages and effectively create their own user manual personalised to their individual role.

Training is provided to ‘Super Users’ (System Admins) and ‘End Users’ by our Business Consultants and experienced Training team.

These staff can provide, very quickly, answers to key questions that appear at authorities many times and have solutions to most problems, as they have seen it all in the past.

Agile Applications can also provide user guides for all our software, and the system has built in help for end users also.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Powerpoint
End-of-contract data extraction
Agile Applications will provide a full export in CSV format for testing purposes. Once the customer has agreed in writing that this export comprises the full export of live data and associated file storage, the final data export will be produced in CSV format as standard (other formats by negotiation).
End-of-contract process
When the contract expires naturally, we will let the customer know that the exit process is underway. The process is managed via a plan delivered by a nominated Agile Project Manager working in partnership with the customer’s nominated transition manager.

We expect to deliver this data within 10 working days of notice of termination. We will provide a full export in CSV format for testing purposes. Once the customer has agreed in writing that this export comprises the full export of live data and associated file storage, the final data export will be produced in CSV format as standard (other formats by negotiation).

All related customer specific material is securely deleted from the hosted environment.

Data is kept until full validation and sign-off by the customer. Beyond a data retention period of (a number of days agreed as per the contract) after the project work has been completed this data will be securely deleted.

This work is carried out at no extra cost. However, if the customer chooses to terminate ahead of the normal contract expiry date, extra costs will be associated with the off-boarding process.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
In terms of Desktop and Mobile for public access (citizens) the service and features are the same, although, the user experience varies for some components and pages, for example tables with several columns would need horizontal scroll to view all the data in a mobile or small devices without wide screens.
Accessibility standards
None or don’t know
Description of accessibility
N/a
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
Agile Applications has developed many standard integration APIs for its customer base, which would be available as part of our solution; these include: Payment Engines, Planning Portals, NLIS, Finance systems, etc. Should integration with other existing software applications be required, the Agile Applications team needs to have ready access to a technical team member who understands these applications. Key staff from both Agile Applications and the Local Authority need to be identified at an early stage and informed of requirements to ensure that deadlines are met. We work with the customer to produce a detailed specification that will be signed off by both parties. The aim is to eliminate risk to both parties in that, through consultation, the customer can ensure that they receive the deliverable they expect.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The solution is completely configurable not only letter templates emails and web content but the access to all information down to individual field level and processes such as letter production. The process based workflow is also fully configurable by each application type. All changes can be made by the Authority without recourse to or charge from Agile once they have had the required training

Scaling

Independence of resources
Customer environments are segregated and continuously monitored for performance. Where appropriate, resource configuration is altered to provide the best possible performance levels.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Physical access controls, including proximity card access, CCTV & 4 digit rotary numeric lock
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The report writer solution provided will output any query straight to XML, Excel, CSV, word, HTML or PDF as required.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Hosting provider will provide a 1 hour response to service-affecting issues. Power availability 100% including diesel generator at Hosting provider.
Approach to resilience
Available on request.
Outage reporting
Via email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
No user can access the system without a username, password etc, with the system offering varying levels of security (full access, view only or no access) at group or individual levels.

These levels of security can be applied at module, screen, process or field levels to provide a totally configurable security regime, which can be changed as and when required by Super Users for example.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
17/11/2015
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our policies and processes include, but is not limited to, both internal and external audits of the following:
• Access Control Policy
• Backup Policy
• Cryptographic Controls Policy
• Data Protection Policy
• E-Mail & Internet Acceptable Usage Policy
• Information Exchange Policy
• Information Sensitivity Policy
• Laptop Policy
• Leaving Policy
• Network Systems Monitoring Policy
• Password Policy
• Phone Policy
• Recruitment Policy
• Reporting of Wrongdoing of Others Policy
• Remote Access and Mobile Computing Policy
• Security Incident Reporting Policy
• Social Networking Policy
• Virus Protection Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration of both internal, Agile hosted and Customer hosted systems is recorded, initialed and time stamped.

For major changes Agile follows a process of documentation, including careful consideration of notification, rollback and testing. This includes review and approval before the change implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patch deployments are made to non-live systems and reviewed before being implemented on Live customer facing systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Resource usage and system functionality are periodically monitored. Patterns of usage that fall outside normal thresholds are flagged for investigation with the Infrastructure team for immediate investigation.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are either raised internally by members of our support team or raised externally by customers via phone, email or directly in our servicedesk portal. Procedures for any recurring incidents are implemented immediately by the support team. Escalation can be either to a higher tier of the support team, with assistance from other teams, including development or testing or to from any external supplier.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other

Pricing

Price
£60 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jared.crane@agileapplications.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.