ORB

ORB Universe

ORB is a software platform enabling service providers and service users to access and organise digital resources and interact in order to get jobs done online. Resources can be webpages, websites and apps and are presented via paths on a circular user interface in a connected space called ORB Universe.

Features

  • Providers access through desktop portal; service users through smartphone/tablet
  • No cost to a user; low cost to a provider
  • Arrange webpages/sites and apps as paths that users access
  • Build a library of resources providing information, help etc
  • Create and send a communication to users and receive responses
  • See real time user feelings about services via mood rating
  • View a dashboard of users' behavioural and emotive information
  • Providers pay only for use - data insight and communication
  • Intuitive use compared to a computer for digital inclusion
  • No user personally-identifiable information asked for, no push advertising

Benefits

  • ORB facilitates the task of getting users and providers connected
  • Providers: easily align your digital resources for uptake and use
  • Users benefit from faster and more convenient access to services
  • Providers and users can co-exist, co-produce and integrate services
  • A simple solution to the complex problem of providing services
  • Enables easy access for provider staff working remotely
  • One front door to promote; one app to download
  • Activate, engage and interact with citizens/staff in new ways
  • Improved experience and outcomes for users; reduced cost for providers
  • No more pilots: just try fast then carry on expanding

Pricing

£0.10 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 5 2 4 2 3 1 6 9 7 9 8 3 2 4

Contact

ORB

Stephen Magowan

07974443895

sjmagowan@outlook.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to ORB is a software platform enabling service providers and users to access and organise digital resources and interact to get jobs done online. Resources (other software services) can be webpages, websites and apps and are presented via paths on a circular user interface in a connected space called ORB Universe.
Cloud deployment model Public cloud
Service constraints For users, the App operates on Apple iPhones and iPads and on Android-enabled phones and tablets with sufficient screen resolution and running the latest or recent preceding Apple and Android operating systems. The App works best with a consistent 4G or faster data connection and may not operate reliably on 3G, GPRS or EDGE connections. Users are responsible for any Internet connection and data usage costs they incur in accessing and using the App.
System requirements Providers access the ORB portal through a browser.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday 9am - 5pm
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels We provide support by email.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Provider help is available on the desktop portal; user help on the App store and on the downloaded app.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users do not retain data.
End-of-contract process Providers pay for use for 30 day periods, and can cease use at any time. Users can delete the App at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Users only access the service via an app on mobile devices.
Providers access the service via a browser.
Service interface No
API No
Customisation available Yes
Description of customisation Providers and users can customise configuration of resource paths, path colours etc.

Scaling

Scaling
Independence of resources AWS architecture

Analytics

Analytics
Service usage metrics Yes
Metrics types User volumes, resource use etc.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach AWS Key Management Service
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users do not export data.
Data export formats Other
Other data export formats N/a
Data import formats Other
Other data import formats N/a

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/a
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability AWS SLA
Approach to resilience AWS operational resilience
Outage reporting Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Provider authenticated on registering an account.
Access restrictions in management interfaces and support channels Administrator-managed access controls.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards AWS
Information security policies and processes Aligned with ISO 27001 recommended practice

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Process available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Process available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Processes available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Processes available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.10 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free to providers for first 30 days.

Service documents

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