Dacoll Ltd

NAS Management Server for Police ANPR

A fully NAS complaint Management Server provided as a service.

Features

  • NAS compliant
  • Designed specifically for UK Police Forces
  • Scalable to the largest or smallest ANPR estates
  • Flexible 9-5 upto 24/7/365 support model
  • Supported by security cleared service desk

Benefits

  • Cost effective NAS complaince
  • Minimises local management of NAS requirement
  • Available as managed IT or installed on own equipment
  • Industry leading training and consultancy services

Pricing

£1000 to £10000 per licence per month

Service documents

G-Cloud 11

952311613465082

Dacoll Ltd

Andrew Richmond

1506815011

a.richmond@dacoll.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to NDI Recognition Systems VISCE fully featured Police grade BOF
Cloud deployment model Private cloud
Service constraints Buyers should be a UK Police for or their agent.
System requirements System is accessed by any modern internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on service level and priority we will contract for response times between 30 minutes and 4 hours. However, in practice, responses are typically less than 30 minutes. Again, depending on SLA required, response times are the same 24/7/365.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The default service provides a four hour response time which applies Monday to Friday 0900 to 1700 excluding public holidays. 24/7/365 service is available at additional cost and response can be scaled up to answer on three rings.

Support can be individually scaled on a per month basis, for example most of the year at normal support levels and event-driven levels at an extended rate - for example Commonwealth Games.

We provide named Account Manager by default and a named Service Delivery Manager for larger deployments.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Typically we will provide on-site training, with formal coursework, user manual documentation which is provided in printed form.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not applicable, the data does not stay in the solution for longer than 7 days.
End-of-contract process At the end of the contract, the service will run for 8 additional days effectively clearing out data held.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.1 AAA
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Management Server can be used to forward reads to NAS, but also can be configured to forward reads to other systems or agencies.

Scaling

Scaling
Independence of resources Our overall service strategy includes capacity management - planning, review and scaling. This includes tactical demand management so that demand does not exceed supply. Other activities of capacity management include sizing (working with developers to understand capacity requirements of new services) and modelling of the impact of new users ahead of on-boarding.

Analytics

Analytics
Service usage metrics Yes
Metrics types Reports showing call volumes, response and resolution times and root cause analysis consistent with the principles of ITIL can be provided.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold NDI Recognition Systems

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable for within the functional specification of the service.
Data export formats
  • CSV
  • Other
Other data export formats NAS
Data import formats
  • CSV
  • Other
Other data import formats NAS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability SLAs are available on request.
Approach to resilience This information is available on request to PIAP accredited end users.
Outage reporting Unplanned service outages are reported via email and updates provided as part of our major incident response process.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Access to management interface is role based and subject to clear rules and procedures described during implementation. Support is restricted to specific, security cleared individuals and subject to clear terms and conditions.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS United Kingdom Limited
ISO/IEC 27001 accreditation date 05 April 2016 - 05 April 2019
What the ISO/IEC 27001 doesn’t cover Not Applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our Information Security Steering Group (ISSG) meets monthly and tracks all IS changes, reported incidents and maintains a RAID log. This log and a report of ISSG activity is reported to company (monthly) and group board level (quarterly) to ensure polices are followed by ensuring senior management awareness and involvement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £1000 to £10000 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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