TeleMessage

Mobile Archiver

The TeleMessage Mobile Archiver allows enterprises to archive the SMS/MMS and Mobile calls of employees in line with current regulations such as MiFID II.
In addition, TeleMessage integrates with leading email archiving vendors, so you can store them in the same archive where you store your emails and documents.

Features

  • SMS, MMS and Voice Archive
  • iOS and Android App
  • Enterprise Number Archiver
  • Network Archiver
  • Android Archiver
  • Web Based Management and Archiving Interface
  • Rich APIs: http://developer.telemessage.com

Benefits

  • MiFID II compliancy enablement
  • Enable employees to use Mobile device for work
  • Option to have 2 numbers on same physical phone
  • Option to record/archive from network operators
  • Option to store all archive in same email archive
  • Save costs on existing expensive network based archiving

Pricing

£4.5 to £9 per user per month

Service documents

G-Cloud 10

952121538749726

TeleMessage

Guy Levit

+972544449951

guy@telemessage.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Described here :https://www.telemessage.com/secure-text-messaging/pricing/
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online documentation, Web conferance initial set-up
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Reports on admin station
End-of-contract process See : https://www.telemessage.com/secure-text-messaging/pricing/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile doesnt have Administration capabilities
Accessibility standards WCAG 2.0 AAA
Accessibility testing None
API Yes
What users can and can't do using the API The API is well defined on: http://developer.telemessage.com
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Some of the features can be customized on the "Settings" in the web interface and also the APIs

Scaling

Scaling
Independence of resources We built the SW so it wont be affected and we monitor that all the time by 24/7 NOC team

Analytics

Analytics
Service usage metrics Yes
Metrics types All metrics relevant to users/messgaing
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Reports
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
No refund
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Using Active Directory
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 IQC
ISO/IEC 27001 accreditation date 14/4/2016
What the ISO/IEC 27001 doesn’t cover Marketing and Sales proccesses
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 9001
  • ISO 27799

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The CISO reports to the CEO with sanctions policies embedded.
A quarterly committee occurs.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Jenkins CI and SVN
Vulnerability management type Supplier-defined controls
Vulnerability management approach We receive Alerts from CVEs based on RSS feeds.
We deploy patches based on severabilty on maintenance windows every 2 weeks.

We get information on potential threats from CVE details and our 3 rd part supplier SW and Accunitx vulnerability scans.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use Alien vault and respond immediately
Incident management type Supplier-defined controls
Incident management approach Yes we have a process built on ISO 27001

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4.5 to £9 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial All is included for 30 days
Link to free trial https://secure.telemessage.com/newjsp/marketing/signup.jsp?usertype=915

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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