Quantum Byte Technologies Limited

Software Development Tools

We help client understand and analyse their business problems and develop software solutions to solve their problem.

Features

  • real-time reporting
  • web access

Benefits

  • Quick to configure

Pricing

£600 to £900 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 5 1 5 1 4 9 7 8 8 1 7 6 9 1

Contact

Quantum Byte Technologies Limited

Yatish Ram

07943408694

Yatish.kumar@gmail.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No
System requirements
Pay per seat

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depends on service agreement. Option s for 1 hour turnaround available . Basic package involves an answer in 1 working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Using third party integration. Over shelf products available as part of popular ticketing software.
Onsite support
Onsite support
Support levels
2 Levels
On phone and by email for reporting issues
If can't be resolved then second level technical support gets involved
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training, or user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be exported in csv format
End-of-contract process
Service account will be active after the end of contract, but functionality will be limited to exporting the data only.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
NA
Service interface
Yes
Description of service interface
Web APIs available to interface with service
Accessibility standards
None or don’t know
Description of accessibility
NA
Accessibility testing
NA
API
Yes
What users can and can't do using the API
Available over web, REST operations available
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Services can be customised on user requirements. Customization is done by development team.

Scaling

Independence of resources
Service is hosted in cloud, and can scale as and when needed. Performance based matric are used to dynamically scale the service. So as soon as the load goes up, resources are increased.

Analytics

Service usage metrics
Yes
Metrics types
Data usage
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Go to admin section and click on export to csv format,
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are guaranteed by cloud provider
Approach to resilience
It's hosted on enterprise cloud and are fail safe with automatic fail over mechanism
Outage reporting
A public dashboard
an API
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Using set of defined roles and logging every access
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow all data security guidelines and measures
Information security policies and processes
As mentioned by data protection act. Regularly audited by external auditors.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Using enterprise cloud hosted source control
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular audit of service and testing
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Defined internal process
Incident management type
Supplier-defined controls
Incident management approach
Defined internal process

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£600 to £900 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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