Quantum Byte Technologies Limited

Software Development Tools

We help client understand and analyse their business problems and develop software solutions to solve their problem.


  • real-time reporting
  • web access


  • Quick to configure


£600 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 11


Quantum Byte Technologies Limited

Yatish Ram



Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No
System requirements Pay per seat

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Depends on service agreement. Option s for 1 hour turnaround available . Basic package involves an answer in 1 working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Using third party integration. Over shelf products available as part of popular ticketing software.
Onsite support Onsite support
Support levels 2 Levels
On phone and by email for reporting issues
If can't be resolved then second level technical support gets involved
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training, or user documentation
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data can be exported in csv format
End-of-contract process Service account will be active after the end of contract, but functionality will be limited to exporting the data only.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service NA
Service interface Yes
Description of service interface Web APIs available to interface with service
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing NA
What users can and can't do using the API Available over web, REST operations available
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Services can be customised on user requirements. Customization is done by development team.


Independence of resources Service is hosted in cloud, and can scale as and when needed. Performance based matric are used to dynamically scale the service. So as soon as the load goes up, resources are increased.


Service usage metrics Yes
Metrics types Data usage
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Go to admin section and click on export to csv format,
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLAs are guaranteed by cloud provider
Approach to resilience It's hosted on enterprise cloud and are fail safe with automatic fail over mechanism
Outage reporting A public dashboard
an API
email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Using set of defined roles and logging every access
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow all data security guidelines and measures
Information security policies and processes As mentioned by data protection act. Regularly audited by external auditors.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Using enterprise cloud hosted source control
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular audit of service and testing
Protective monitoring type Supplier-defined controls
Protective monitoring approach Defined internal process
Incident management type Supplier-defined controls
Incident management approach Defined internal process

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £600 to £900 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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