Rapid7/Kenna Vulnerability Scanning & Reporting as a Service
We simplify the complex challenges of protecting critical assets through shared visibility, analytics, and automation that unite your teams around challenges and successes of cybersecurity. Whether you’re looking for a comprehensive security platform, an assessment to better understand your security posture, or something in between, our service can assist.
- Comprehensive vulnerability scanning
- CVSS compatible
- Agentless deployment
- Automated scanning
- Automated reporting
- Email notifcation of high priority alerts
- Immediate deployment
- Comprehensive view of external vulnerabilites and exposures
- Facilitate patching and security actions
- Alert on new threats between scans
- Agentless scanning and automation
£20 to £50 per unit per month
- Education pricing available
- Free trial available
9 5 1 0 5 7 1 6 4 3 3 9 7 2 6
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||None. We provide full support services remotely or ad-hoc services onsite.|
|System requirements||Access to the internet|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Our support is available 24x7x365.
We categorise all incidents as Priority 1, Priority 2 or Priority 3.
The response times for each are as follows:
Priority 1 - 30 minutes
Priority 2 - 4 hrs
Priority 3 - 8 hrs
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Standard support is included and provided by email and telephone.
An additional premium support level is available and includes on site support and a 4 hour global response time and priority resolution.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support is also available in 15 different languages
|Support available to third parties||Yes|
Onboarding and offboarding
On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
|End-of-contract data extraction||No data is held.|
|End-of-contract process||At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of customisation||You can combine this service with other CyberWhite service offerings such as Password Compliance as a Service, Phishing as a Service or the Darktrace Enterprise Immune System.|
|Independence of resources||CyberWhite ensure adequate resource is allocated to the provision and operation of this service. This is agreed at the service scoping stage.|
|Service usage metrics||Yes|
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Rapid7 and Kenna Security|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||No data is held|
|Data export formats||Other|
|Other data export formats||Not applicable as no data is held|
|Data import formats||Other|
|Other data import formats||Not applicable.|
|Data protection between buyer and supplier networks||IPsec or TLS VPN gateway|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Due to the nature of this service there is no SLA relevancy.|
|Approach to resilience||The default methodology for all cloud services is to operate a platform with no single point of failure. This maximises the resilience of the solution up to, but not including the customer's application layer|
|Outage reporting||Where relevant, email alerts are used and or the emergency contact would be directly informed by telephone.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||All users must be logged onto their corporate domain in order to access the service.|
|Access restrictions in management interfaces and support channels||
Administrator accounts are allocated to key personnel only.
Role Based Access Control is in effect. Traffic is segregated onto dedicated VLANs – no routing between VLANs is allowed other than via a firewall
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||British Standards Institute|
|ISO/IEC 27001 accreditation date||27/04/2016|
|What the ISO/IEC 27001 doesn’t cover||Any products or services that fall outside of the managed cloud portfolio|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||
The high level “Information Security Policy” describes the considerations to achieve the company information security objectives and is separated as follows:
• Technical Security Policy
• Physical Security Policy
• Business Continuity Policy
• Data Handling
• 3rd Party Supplier Management Policy
• Network and Infrastructure Management Policy
All of these policies are condensed to form the Acceptable Use Policy, which is trained to all new starters during their induction. These policies are reviewed at least annually prior to security retraining and after changes to compliance requirements.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All change management requests are evaluated internally and if approved, signed off and approval is granted.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We utilise a series of technologies and services to monitor the network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
The Investigation Team will seek further evidence, in order to eliminate false positives. Customers are included in Investigations, as the incident could be a benign activity known and authorised by the customer.
Once a compromise is confirmed then the response team will work with the customer to follow established response procedures to cover Containment, Eradication, Recovery and advice on strengthening security controls to prevent similar occurrences.
|Incident management type||Supplier-defined controls|
|Incident management approach||
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£20 to £50 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
A free trial is available.
This is subject to predefined success criteria and a signed scope of work.
Alternatively, a detailed proof of concept with full reports is available as a chargeable option.
Please contact us for further details.