CyberWhite Limited

Rapid7/Kenna Vulnerability Scanning & Reporting as a Service

We simplify the complex challenges of protecting critical assets through shared visibility, analytics, and automation that unite your teams around challenges and successes of cybersecurity. Whether you’re looking for a comprehensive security platform, an assessment to better understand your security posture, or something in between, our service can assist.


  • Comprehensive vulnerability scanning
  • CVSS compatible
  • Agentless deployment
  • Automated scanning
  • Automated reporting
  • Email notifcation of high priority alerts


  • Immediate deployment
  • Comprehensive view of external vulnerabilites and exposures
  • Facilitate patching and security actions
  • Alert on new threats between scans
  • Agentless scanning and automation


£20 to £50 per unit per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

9 5 1 0 5 7 1 6 4 3 3 9 7 2 6


CyberWhite Limited

David Horn

07377 416121

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None. We provide full support services remotely or ad-hoc services onsite.
System requirements Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our support is available 24x7x365.
We categorise all incidents as Priority 1, Priority 2 or Priority 3.
The response times for each are as follows:
Priority 1 - 30 minutes
Priority 2 - 4 hrs
Priority 3 - 8 hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is included and provided by email and telephone.
An additional premium support level is available and includes on site support and a 4 hour global response time and priority resolution.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support is also available in 15 different languages
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is held.
End-of-contract process At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
Customisation available Yes
Description of customisation You can combine this service with other CyberWhite service offerings such as Password Compliance as a Service, Phishing as a Service or the Darktrace Enterprise Immune System.


Independence of resources CyberWhite ensure adequate resource is allocated to the provision and operation of this service. This is agreed at the service scoping stage.


Service usage metrics Yes
Metrics types Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Rapid7 and Kenna Security

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach No data is held
Data export formats Other
Other data export formats Not applicable as no data is held
Data import formats Other
Other data import formats Not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Due to the nature of this service there is no SLA relevancy.
Approach to resilience The default methodology for all cloud services is to operate a platform with no single point of failure. This maximises the resilience of the solution up to, but not including the customer's application layer
Outage reporting Where relevant, email alerts are used and or the emergency contact would be directly informed by telephone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels Administrator accounts are allocated to key personnel only.
Role Based Access Control is in effect. Traffic is segregated onto dedicated VLANs – no routing between VLANs is allowed other than via a firewall
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institute
ISO/IEC 27001 accreditation date 27/04/2016
What the ISO/IEC 27001 doesn’t cover Any products or services that fall outside of the managed cloud portfolio
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO27001:2013
The high level “Information Security Policy” describes the considerations to achieve the company information security objectives and is separated as follows:

• Technical Security Policy
• Physical Security Policy
• Business Continuity Policy
• Data Handling
• 3rd Party Supplier Management Policy
• Network and Infrastructure Management Policy

All of these policies are condensed to form the Acceptable Use Policy, which is trained to all new starters during their induction. These policies are reviewed at least annually prior to security retraining and after changes to compliance requirements.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise a series of technologies and services to monitor the network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
The Investigation Team will seek further evidence, in order to eliminate false positives. Customers are included in Investigations, as the incident could be a benign activity known and authorised by the customer.

Once a compromise is confirmed then the response team will work with the customer to follow established response procedures to cover Containment, Eradication, Recovery and advice on strengthening security controls to prevent similar occurrences.
Incident management type Supplier-defined controls
Incident management approach The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £20 to £50 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free trial is available.
This is subject to predefined success criteria and a signed scope of work.
Alternatively, a detailed proof of concept with full reports is available as a chargeable option.
Please contact us for further details.

Service documents

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