100 Percent IT Ltd

100 Percent IT Public Cloud Storage for Government - Built on Ceph (Official over internet)

100 Percent IT's Public Cloud Storagefor Government provides block and object storage on our secure, resilient UK-based infrastructure with 100% up-time SLA.

Features

  • All data stored in the UK, resilient across multiple datacentres
  • Fast SSD backed storage
  • ISO27001 managed infrastructure with 24/7 UK support
  • Easy migration in and out
  • VPN and private access circuits available for remote access
  • PSN compliance available on request
  • Hourly pricing available
  • Security-cleared staff available

Benefits

  • UK-based team avoids Data Sovereignty issues
  • High-performance storage and high availability with the latest technology
  • Easily flex services up and down in line with demand
  • Open source platform allows low pricing
  • PSN compliance provides enhanced security
  • Flexible service through hourly billing supports short-term use
  • Able to process sensitive information

Pricing

£0.0125 per gigabyte per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

950952110038481

100 Percent IT Ltd

David Blundell

+44 (0) 1635881881

david.blundell@100percentit.com

Service scope

Service scope
Service constraints No constraints
System requirements No specific systems requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour response during working hours for all issues. 1 hour response for critical issues out of working hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Support response target time - for emergencies, we aim to respond within 1 hour.
For non-critical outages, we aim to respond within 4 hours.
Escallation path - if the fault cannot be resolved within the target time specified, 100 Percent IT will initially escalate to an on-call senior technician and then to a director.
Managed support and monitoring services are available on request.
We provide a named technical account manager for all G-Cloud customers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Migration from existing services to 100 Percent IT's Public Cloud can be carried out by our technicians. We are also able to provide training and support on request.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can download their data prior to the end of the contract. Alternatively, customer data can be downloaded onto a hard disk drive.
End-of-contract process The customer has the ability to download their data at any time during the contract and this is included in the price.
The customer has the ability to make a snapshot of each entire virtual server and download the snapshot at any time.
Customers can also request that their data is delivered on physical disk.

Using the service

Using the service
Web browser interface Yes
Using the web interface Full administration of the Public Cloud storage can be carried out through our web interface. This includes creation, management and deletion of block storage volumes, volume snapshots and object storage containers.
Web interface accessibility standard None or don’t know
How the web interface is accessible The interface is predominantly text. It is compatible with text-reader software, however this has not been explicitly tested for all pages.
Web interface accessibility testing None
API Yes
What users can and can't do using the API All functions that can be carried out throught the web interface can be carried out through the versioned REST-based API.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface The command line client brings the command set of the various APIs together in a single shell with a uniform command structure.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Each account is given a quota that prevents excessive consumption of resources. Storage infrastructure usage is tracked and future consumption predicted to allow additional hardware to be added prior to requirement. This ensures that sufficient capacity is available to meet both space and disk I/O requirements.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Disk
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machine block data
  • Files
  • Object Storage
Backup controls Customer can configure the system to take regular snapshots of block data as required as well as create snapshots on demand. The Cloud Storage system can be used as a backup target for virtual machine images, files and / or object data from other systems using suitable replication software.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service is guaranteed to operate 24 hours per day, 365 days per year. If the service level does not meet the Service Level Objectives set out in the SLA, we will provide the customer with a 100X Service Credit, subject to any limitations of this SLA.
Approach to resilience Management infrastructure is either double or triple-redundant and storage servers always have sufficient hot-standby capacity to cope with simultaneous host server failures.

The 100 Percent IT cloud storage solution for Government is built on Ceph - the leading Open Source software defined storage solution.

The storage system uses triple redundancy for customer data and can optionally store data redundantly across multiple geographically diverse data centres that are over 80km apart.

Internet access is provided via multiple independent Tier 1 transit providers.

Full details are available on request.
Outage reporting In the event of any problems, we send an email alert to affected customers with the reason for the outage and expected recovery time.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted to management interfaces using OpenStack Keystone token-based authentication.
APIs are only accessible via TLS-encrytped connections.

Support requests can be created via a TLS-encrypted connection to a support web interface after logging in with a username and password.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date 08/05/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 28/03/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Auditing is not currently covered by STAR certification.
PCI certification Yes
Who accredited the PCI DSS certification Security Metrics
PCI DSS accreditation date 22/02/2017
What the PCI DSS doesn’t cover N/A
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes The ISO27001 Information Security Standard has been incorporated into 100 Percent IT's corporate governance. Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Servers are configured and managed using a scripted automation systems to eliminate human error and ensure repeatability. The configuration is tested in development before deployment to production systems.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, 100 Percent IT is a member of the EGI federation. Any security vulnerabilities identified by any members of the federation are assessed and all members are notified as appropriate. Security patches are deployed to a development and testing platform and then deployed to production once tested and validated.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Monitoring of anomalous usage patterns, including high levels of bandwidth / CPU loading is performed to automatically highlight unusual activity.
We perform log analysis on centralised log servers to detect unauthorised brute-force access or any prohibited behaviour that matches pre-defined heuristics.
We typically respond to a compromise within 1 hour to eliminate the vulnerability. Customers will be informed of any intrusion.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, we comply fully with the process defined by EGI CSIRT. Incidents are immediately reported to the local ECI CSIRT security response team. The compromised host or VM is isolated and affected customers informed. The compromised host or VM is analysed to understand the source and cause of the incident, the effected credentials and services and possible implications for the infrastructure. Following this, and incident closure report is sent, including lessons learned and resolution.
User can report incidents through normal support channels.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate The KVM Hypervisor handles separation of user instances running on the redundant block storage. Object storage does not require virtualisation to keep applications and users sharing the same infrastructure apart.

User access to object storage is authenticated by the Keystone identity service as is access to management services via API or web interface.

On request we can also supply dedicated hardware for users.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.0125 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials would typically be one month and can be customised based on customer requirements.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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