Green Cloud IT Ltd

Anti Virus

Anti virus, internet security, anti spam, email security and adaptive defence.

Features

  • Anti Virus
  • Internet Security
  • Anti-Spam
  • e-mail security

Benefits

  • Increased security
  • Peace of mind
  • Time saving
  • Reduced spam

Pricing

£19.99 to £19.99 per device

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

950516228021272

Green Cloud IT Ltd

Dean Mason

01612505000

Sales@GreenCloudIT.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • N/a
  • N/a

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Urgent enquiries within 4hours, non urgent - same day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 24/7 phone and email support, provide a technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, online training, and user documentation can also provide telephone installation support.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction By requesting from the support team
End-of-contract process Can renew automatically or end the contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API No
Customisation available No

Scaling

Scaling
Independence of resources Spread across multiple servers with fail over options

Analytics

Analytics
Service usage metrics Yes
Metrics types N/a

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Brother

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach By requesting from the support team
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats Other
Other data import formats N/a

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Refer to service description

Availability and resilience

Availability and resilience
Guaranteed availability 24/7 phone and email support, provide a technical account manager
Approach to resilience N/a
Outage reporting Public dashboard and email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Designated admin personnel that has dedicated access to the management console
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach The Policy Green Cloud IT Ltd requires all users to exercise a duty of care in relation to the operation and use of its information systems.

Authorised users of information systems

With the exception of information published for public consumption, all users of Green Cloud IT Ltd information systems must be formally authorised by appointment as a member of staff. Any password associated must not be disclosed to any other person. The “Network password policy” describes these principles in greater detail.
Authorised users will pay due care and attention to protect Green Cloud IT Ltd’s information in their personal possession.
Information security policies and processes The director has direct responsibility for maintaining this policy and providing guidance and advice on its implementation.
Information system owners are responsible for the implementation of this Policy within their area, and to ensure adherence.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/a
Vulnerability management type Undisclosed
Vulnerability management approach N/a
Protective monitoring type Undisclosed
Protective monitoring approach N/a
Incident management type Undisclosed
Incident management approach N/a

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £19.99 to £19.99 per device
Discount for educational organisations Yes
Free trial available Yes
Description of free trial N/a

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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