Surevine

Threatvine Exchange: Federated cyber security information sharing platform

Threatvine Exchange is a federated cyber security information-sharing platform which enables real-time collaboration whilst retaining sovereignty of your data. Threatvine enforces control of cross-organisational sharing arrangements, essential for complex multi-partner supply chains, ensuring your information only goes where permitted; moving beyond cyber security information sharing to collaborative cybersecurity intelligence analysis.

Features

  • Powerful enterprise-grade collaborative features, facilitating insight
  • Content discovery; find information you need to get job done
  • Stand up or tear down networks at any time
  • Real-time awareness of critical information and Threat Indicators
  • Anonymity; allows for anonymous, but trusted, contributions
  • Enhanced enrichment capabilities, powered by standards-based sharing through STIX
  • Flexible multi-point federation; enforce control of your cross-organisational sharing agreements
  • Enforce Information Handling; industry standard TLP or National Protective Marking
  • Classification translation; automatic translation of security markings on information
  • Multiple deployment models including both on-premise or Cloud

Benefits

  • Increase your organisation’s knowledge and resilience around cyber security
  • Best of enterprise-grade collaboration brought to secure cyber-security information sharing
  • Real-time situational awareness and threat intelligence collaboration
  • Retain sovereignty of your data and control access and shareability
  • Build a virtual support network across and between organisations
  • Meet compliance requirements for audit and monitoring
  • Decide where your data lives without limiting shareability or visibility
  • Make better, quicker decisions about how to protect your network
  • Gain confidence in the security of what you are sharing
  • Access information anywhere, anytime; platform designed with mobility in mind

Pricing

£135,000 to £2,500,000 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 4 8 9 8 0 9 8 0 6 0 1 7 8 7

Contact

Surevine Commercial team
Telephone: 0845 4681066
Email: tenders@surevine.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
System requirements
  • Chrome
  • Safari 9+
  • Firefox
  • Microsoft Edge
  • Internet Explorer 10+
  • Opera

User support

Email or online ticketing support
Email or online ticketing
Support response times
During engagement, support is provided Monday to Friday during standard business hours.

Standard support response times: 1 business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Your Threatvine (Exchange) license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.
P1: 1 hour / 4 hours
P2: 2 hours / 8 hours
P3: 8 hours / 16 hours
P4: 8 hours / 8 days

With each Threatvine (Exchange) License you will receive a named technical account manager.

Other enhanced support services can be purchased via our related GCloud services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Depending on the security requirements your deployment users can enrol through self-service.

We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
End-of-contract process
At the end of the contract there are three options:

- Erasure of all the Buyer's Data
- Export of Buyer's data with as a data-base export in a limited set of standard formats.
- Assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design provides the optimum experience for the device viewport.
Service interface
No
API
Yes
What users can and can't do using the API
Delivered over XMPP, our API supports any action a logged-in user can complete, and supports open XMPP extensions, with threat information delivered as STIX objects.
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Through engagement with Surevine Engage, the Threatvine platform can be extensively customised to suit the unique needs of a particular customer, should they fall outside the roadmap of the Threatvine Exchange product.

Scaling

Independence of resources
Each Threatvine Exchange install is hosted on a separate instance. The capacity available for each community is configured individually for each community and is reserved for that community's exclusive use.

Analytics

Service usage metrics
Yes
Metrics types
We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Individual users cannot extract individual data.
On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats, or erase the data.

Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
Data export formats
Other
Other data export formats
Postgress supported export formats
Data import formats
Other
Other data import formats
PostgreSQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Availability of Threatvine Exchange depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
Approach to resilience
Threatvine has a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
Outage reporting
We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Socotec Certification UK
ISO/IEC 27001 accreditation date
08/05/2019
What the ISO/IEC 27001 doesn’t cover
Certification applies to the whole of Surevine's business activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software versioning is managed via Git.
The release management of software is managed via ticketing system.
Security assessment is done by in-house specialist.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat and vulnerability information is monitored from a variety of industry standard sources.
Vulnerabilities are managed via same ticketing as software development and release.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
Incident management type
Supplier-defined controls
Incident management approach
Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response.
Escalation to customer points of contact are severity-based.
Incidents are typically summarised to clients via the SLA report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£135,000 to £2,500,000 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Threatvine offer a full feature one-week exercise for up to five users to evaluate the platform. Extended and larger user-group trials can be secured by negotiation.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.